Leave a Review Scentbird Perfume Box
Tired of getting charged.
This app is a great concept with great products, so I’ll leave a good review on that part. However, I been trying to cancel my subscription, and I did. For some reason I’m still being charged monthly with random selections of perfumes being sent to me when I have purposely removed all perfumes and products from my monthly selection. I even removed my card off file and somehow it’s still being charged. I know the card is removed from the app, but it’s not removed from the database. I have been trying to get a hold of customer service and it’s pretty hard. At this point I will have to get in contact with my bank to do the permanent cancellation for me. My main complaint is that this app needs to have better customer support, and make it easier to stop a subscription !!Show lessmarkiebaby14
Developer Response
We are sorry to hear about this unpleasant experience. We’d like to look into this. Would it be alright if you can send us an email at socialsupport@scentbird.com and our team will respond to you shortlySubscription Dieter gets most bang!
I have been on a subscription diet so getting a new subscription was not what I was looking for when I got the Scentbird offer. I have always thought that a signature scent was the icing on the cake of the impression that you desire to make. I have always had a signature scent which I would switch up each Spring and Fall. Burberry scents have usually been my go to’s but I have always found several scents that I absolutely love but can’t afford to purchase, now I can. Thank you, Scentbird. You brought me a reason to fudge on my subscription diet.Show lessSlu C
Great idea
Not so great in practice. My first order was delivered promptly. The app is a little clunky but all in all not hard to use. The products once they get to you are exactly what I was anticipating. However, this months package was paid for on 8/6, I received an email stating that it was shipping, and it’s now the 18th and I have no update and no idea what’s going on with the delivery. It’s frustrating and I will be canceling this service. I read reviews on Facebook that had forewarned me that this could be a problem but where my first package was delivered quickly and efficiently I thought it would be fine moving forward.Show lessmeli_mae
Really disappointed
I started in early June and was excited to get my first scent but after a month waiting the package never got to my house. Contacted them and they stated it could have been lost in the mail. I got the tracking number but on the website it never showed that it shipped. The customer service contact is the worst and can only be reached by email and their turn around time says 72 hours but they took almost a week to contact me back via email and the email got sent at the most random times (2am PST).
Then after they sent me a replacement scent and they gave me a $5 credit towards my next month to make up for the first mix up. Well the replacement package was supposed to come and again no package. Now I have to wait 3 plus days to tell them about the second missing package. My experience had been extremely disappointing from the start. Almost 2 months in and not one single package.
If they see this review I would highly suggest for them to invest in a online chat service for their users and to switch carriers from DHL to something superior.Show lessCrisg1212
Developer Response
We can definitely check the status of your order! Please send us an email with a few more details at socialsupport@scentbird.com and our team will respond to you shortly 💌So Cool!! Thanks Scentbird!!
I love this app!! It let’s you enjoy so many scents without being stuck with a big bottle of something that doesn’t mix well with your body’s ph. There’s an option to get a new case with your subscription monthly, it is a great idea because I’ve often upgrade so I can give great gifts to my friends & family (Men’s & Women’s fragrances). I do wish there was an option to purchase double qty.’s of fragrances during my monthly subscription. I gave my daughter-in-law a gift & I loved that scent, I think the option is only to wait 6mo. before I’m able to reorder the same one. When I pull one out of my purse, I always get asked where did I find a perfume that came with a really cool case!! I would like an option to somehow label the bottom of the case with what scent is inside, that way I would know right away what’s in the case before using it. You have to pull the whole bottle out to see what is inside. Maybe just having circle labeled stickers for the bottom of the cases.Show lessSara*C
ScentBird
This is an amazing way to try numerous name brand perfumes without breaking the bank! Often times we women spend $200 on one single bottle of perfume. Many times we find it old after a month or so and let it age on/in our vanity's. Therefore this genius product gives us a perfect sample sized perfume that we can even pick ourselves, lasting for a month or longer for a great price at only $10. Women can determine if they absolutely love it or they do not at all. Meanwhile our new perfume is already on its way, if not already in our mail boxes! ScentBird has many positives such as: a low price, most popular name brands, perfect sized and makes great gifts for your girlfriends, wife’s, friends and family ETC. ScentBird is a present women look forward to every month! 💝💕Show lessMissMaeT95
I am finally upset enough to leave a review that is not 5 stars
I have never had this kind of experience EVER....
Let me start with I had a feeling this was going to be a negative experience. I was initially double charged upon registration, the transaction went through immediately and I received notifications via my financial institute. I called right away and from the beginning I was given the run around, I was told I did not have a account and asked if I was sure with whom I signed up with insinuating I had purchased through a similar company. I tried to communicate with the very unprofessional representative whom I had a terrible time understanding very broken English and what seemed to be a very distracted worker it often seemed as if the line had went dead to finally be disconnected after a very frustrating 36 min call. I immediately called back and I will admit I May have had mild attitude at this point although at least this time I was found to have a account but I was told no dollars had been paid 🤦♀️ I gave up and hung up am i suprised to say I have yet to receive my first months scent however I was suprised to see another months bill charged and withdrawn from my account when I’m having so many issues receiving 1 $15 perfume scent. I give up lol🤷🏼♀️Show lessCOCOA STRONG!!!
Developer Response
Hi there, we're so sorry to hear that this happened. Please send us an email with a few more details at socialsupport@scentbird.com and our team will respond to you shortly. Thank you!Off the Charts Customer Service
So my first order never showed up. I’m not sure if it got lost in route of delivery. But it was Versace & it was one of my favorite colognes since high school when I would bum it off my bro. I always wanted to buy a bottle to keep for special occasions & when I heard about Scentbird I was astounded to hear about their repetitive, amazing monthly rates.
Long story short: I reached out explaining the above story after not receiving my first order & these guys not only apologized, but they sent me another one, on them, free of charge.
I almost canceled my account right of the rip but since this moment, I knew I found who would be freshening the rest of my days.
I now have enough different colognes to exhibit a smelling gallery. This is truly a great app, service, & bargain that’s unbeatable.
- NicShow lessThe Main Dream
Not a bad service
Like the subscription a lot. Only gripe is on if you have a cologne subscription and have a new holder for the cologne as part of the subscription they shouldn't send you a feminine color like pink etc for your cologne.
It's cheaper to have a new holder as part of monthly subscription but it is a random color. Should be based on cologne or perfume sub. So guys aren't getting girly colors for their cologne. I'm writing this because I got a pink one that I'll never use. Customer service said they would add a color my choice to this next month but we'll see what comes as part of my sub. Maybe let subscription holders choose those colors of it's part of a monthly subscription.Show lessMr.Mista
Terrible customer service
Horrific customer service. This company allows almost 0 outlets to get in touch with a customer service rep if you ever have an issue. I was mailed and billed for things I didn’t order and emailed them (their only form of addressing a complaint) never responded. Their website informs you to reach out to them through social media, which I find insane I have to tweet or post on a companies wall to address an issue I have with their services but none the less did both of those things as well. After a week of trying to reach out on 5+ different platforms with zero responses I just ended up cancelling my subscription. Was a customer for 2 years super sad that simple issues cannot be addressed with customers that have been paying for their services for years and not even the basic package but the upgraded version of their services. Terrible business model would not recommend unless you want to roll the dice on never having a billing or shipping issue ever with those company.Show lessNik Scentbird
Developer Response
Hi Nik, we're truly sorry to hear this 😔 We absolutely want to make things right for you! Would it be alright if you can send us an email at socialsupport@scentbird.com so we can resolve things as soon as possible?
