Leave a Review Scentbird Perfume Box
Unavailable tracking
I love Scentbird! I’ve used it on and off since 2021. The only downside I’ve noticed since restarting my subscription is that tracking is not available. Hit the “Track It” button for your order and nothing happens, regardless of where it is in the shipping process; it’s a ghost button. You need to manually copy the tracking number and paste it into a browser to see where its progress is. If the developers fixed this it would be basically flawless.Show lessNicole The Penguin
Charge 4x in one day
I was charge 4 different amounts today. Cannot get ahold of a real person to ask for a refund, only automated responses. Scam.MoxiFoxi
Scam!!!!!
It took my money! It didn’t send me any verification or anything like that, just took it. I tried to refund it only to find out they don’t offer refunds?! 35$ gone from my bank for a cheap TINY bottle. Horrible.kyeee333
Customer Service are Real People, and Really Helpful
I had a package get stolen, in fact it was my first ever package on my subscription. And within 45 minutes of it waiting on my doorstep, it got stolen. I was furious. I’d thought that I wouldn’t be able to get any help because usps, let’s face it, is sub par in handling package theft at best. At least with my experience. So I’d hoped that Scentbird had a way to report this, reach out to someone and receive help. And help they did. I was greeted by an associate named Andrew, and he was incredibly polite, talked me through my situation, and had reassured me that he’d send another one to a new address where I knew it wouldn’t be touched. I did not think a service like this including such hospitality, and I am anything but disappointed. Although my package was delayed, I am still happy with my subscription, and can’t wait to get my first package!Show lessDjörn Björnson
Developer Response
Thank you for your kind words. We'll make sure that Andrew knows how appreciated he is. Should you ever have any questions, run into problems, or simply wish to chat, please always feel free to reach out. We have the warmest community and the best customers!Scam!
They make it nearly impossible to cancel your subscription when you’re done with it, they try to just push time back until you get another bottle! It ends up being $34 a month for a very small bottle. Go test cologne in real life and buy a big bottle don’t waste your money on these scammers!Awful829
My perfect Match
The scent was perfectly matched to my likes. It fit my personality. I feel in love.krsnita
LETS TALK ABOUT IT
I want to start of by saying scentbird has TOP tier customer service. 5 stars around the board.
But…
The old perfume packaging was BY FAR better. It was a “Twist up, spray & Go” concept. Quick, refreshing, simplistic. Now you only get ONE, 2 piece hard shell & you have to rotate, in and out, each perfume if you want to switch it up..and it’s humongous….like…yikes….
Anywho, definitely would recommend scentbird been using it for almost 5 years !😇 but we miss the twist & go scentbird!!!Show lessNaeSharell
Formula has less potency than from Tommy Bahama
I ordered the most recent Tommy Bahama Maritime Voyage and was impressed by the presentation of the container and how quickly it arrived but unfortunately the formula is not as potent as from the bottle. This particular scent I usually only have to apply once or twice per day but from scent bird the allure is gone in about an hour of use. In the end this is a more economical solution to wear colognes and perfumes but you get what you paid for. I’ll stick to original and pay the full amount. The company did reach out an assure me that they sell all original scents, and I believe them, but a chemist just educated me that any cologne, perfume, eau de toilette when transferred from its origin may lose some of its potency. Heat, humidity, and bright light will break down cologne faster than anything, so it’s possible that what I received lost it’s original integrity.Show lessPJuggle
Developer Response
Thank you for taking the time to leave this review! Rest assured that all of the fragrances that we offer are 100% authentic and are not diluted or altered in any way and come from authorized vendors or through brand partnerships directly. We simply repackage the fragrances into our signature Scentbird packaging as pictured on our website.The app is terrible
I cannot comment on customer service, as I’ve not had to interact with them. I’ve been a subscriber for a year now and I find the product itself satisfactory. Great way to try out scents. However, as far as the app itself goes, save the trouble of downloading. There is no need because there is no way to log in or browse. The “login” area does not allow you to input your password and instead sends you a login link via email. Once you click the link in the email, you are taken to the browser version with no way of getting to the app. It basically sends you on a loop. Again, the product itself is fine, just don’t download the app. (Disclaimer: I’ve seen a good amount of reviews regarding the difficulty of canceling. I have not tried to cancel, so I cannot comment on this. The one-star rating is for the app, not the products.)Show lessReviewer105645
I hope my sub is better than this app
From the title I meant what I said. I decided to take a chance and subscribe bc I love fragrances. That went well, I decided to download the app to keep up with my subscription. It asked me to enter my email to get a secure link to confirm I’m me. I did it and got access through my browser but when I came back to login the app, it wouldn’t allow me. It just kept wanting me to send the email. I guess I am going to use the browsers version because I have already deleted the app. Hopefully this review is seen and the problem is corrected. Also they are not 100% clear on subbies so read carefully when signing up.Show lessTorTor7up
