User Reviews: ΙDShield

ΙDShield: Protect What Matters
ΙDShield: Protect What Matters
Pre-Paid Legal Services, Inc.

Top reviews

  • ID Shield is a blessing

    ID Shields mobile app is simple to
    use and is a gateway to being able to monitor suspicious activities to protect your identity.
    I recommend ID Shield.
  • Peace of mind!

    I sleep well at night knowing that IDShield is monitoring my family but also knowing if and when something happens, they have my back for 100% resolution! And just when you think it can’t get any better, PPLSI continues to improve and evolve with the changing times granting you even more peace of mind.

    John B

    Developer Response

    You are absolutely correct, we are here to protect and serve our members and their families! Thank you for sharing!
  • Personal Credit Available 24/7

    Excellent
  • Great protection and Help

    Has help me move my credit score up 100 points in 18 months!
  • Great Service with quick notifications!!

    I have several accounts after retirement last year. I am so happy I have IDShield to keep track of my accounts. They send quick notification of withdrawals, low balances and all large amount on transactions. Thank you IDShield!!

    Developer Response

    Thank you for sharing your story! We appreciate you!
  • Phone assistance to activate

    Cory was awesome
  • Works as advertised but…

    Overall the platform works well enough alerting you to potential risks, exposures etc. However, if you have any sort of inquires soft or hard these can and will affect your credit on some level. I realize this has nothing to do with ID Shield. The reason for the 4 star rating is although customer service is trying to be helpful they simply do not possess the level of intel when asking about credit score dips. My score has been in the 800’s for years and have been fortunate enough to not miss payments. There have been a few occasions where my score has dropped 50-70 points in a month (for no apparent reason). When I call to gain clarity on why I don’t find reasons or solutions. They (customer service) simply tell me we do not see delinquent payments on our end. My next question to CS is can a credit inquiry affect a score that dramatically? They typically say ,”no, it should only move maybe 5-10 pts. It will then bounce back.” Well that hasn’t been the case.

    In summary my feedback is to understand on a granular level what is truly driving score changes.

    Developer Response

    Thank you for sharing your experience, we are always looking for ways to improve and grow!
  • Credit repair

    Taking on the journey of credit repair, this app keeps me focused on my goal to be in the 800 club forces me to make good choices. Love the app
  • Very Sharp

    I love the fact that the company is on top on my personal information.
  • ID Shield a good value

    ID shield gives you better protection than LifeLock without constant emails

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