Leave a Review Tempur
Improving our sleep
My husband & I needed help with setting up our Tempur-pedic sleeptracker monitor & I was so confused. So we called Tempur-pedic customer service & was connected with Luella. Luella took my husband & I, step by step & she was wonderful! Luella was so patient, kind & eager to get us setup. Her sweet nature & compassion was evident as she helped us. If I couldn’t quite understand her instructions she would repeat herself in a different way until I completely understood! So now we’re setup & ready to go. With neuropathy (nerve pain), Insomnia & heart problems, we’re so excited to find out how we can improve & ultimately have a better night sleep💤. Thank you so much Luella 👍🏼💕Show lessSleepless in Selma
Developer Response
Thank you for your 5 star review. We are thrilled to hear the customer support team was so helpful and we loving hearing that you are already improving your sleep. If you have any other questions feel free to reach back out to us.Spent hours trying to get this to work
We have the split king and the installation department has been to our house 4 times and they have already scheduled a fifth visit as they discovered the original installation team did not perform step #10
However my biggest issue is getting the sleep tracker to work and/or produce any type of report. For the money I would give this minus 5 if that was choiceShow lessAndreaDoria52
Terrible Service
I purchased a Tempur-pedic from Mattress firm. The guys that delivered it scratched my hardwood floor, put a black smudge on my brand new white fabric bed, and left me to do the majority of the bed set up. They did send out a crew the next morning they found out the connecting wires below the bed were not plugged in and that’s why it would not work with my app. I had to go through a lot of extra hassle to be there for another time on a second day, and I’m going to have to coordinate and arrange for a cleaner to remove the spot from my bed. MattressFirm says they will pay for it but it doesn’t nearly compensate for the extra time I had spend on a simple delivery.Show lessRobertLaJolla
Developer Response
I am sorry for the trouble you had with your delivery crew. That said your review is for the Sleeptracker-AI system and not the delivery team. If there is something we can do to help change around this review to a 5 star review of the app please email our team at Support@Sleeptracker.com.Its life changing
At first we thought this just a another gismo. But with latest bed and thus app been able to fix issues that created sleep issues past few years! Im am curious about detail of care and how long airquality sensor lasts.sunny trails
Buyers remorse
Re: Sleep Tracker, I love the program (app) itself, and being able to see how I slept, know my heart rate, etc, BUT I greatly regret buying this bed with the feature all together due to extreme cost!! My husband, and I specifically went to look at Tempurpedic mattresses, based on family referral of its years of comfort like no other, and we were prepared to pay more for a great bed that would last 15-20 years, rather than 8, but we were too easily swayed by sales rep to purchase the one with this feature, and it ended up costing us about $7,000!!! We are still making payments a year later, and I’ve regretted it since the 3rd month of owning it, it’s just TOO much money, it’s absurd. Again, I like the app overall, not picking on how cool it is, but the cost, especially combined with way over priced bed itself, is just too much for regular folks like us to have bitten off. 😩Show lessPioneerof The Nile
Sleep tracker AI worth the purchase
After using the sleep tracker AI for 3 months I am revising my review to tell everyone this is an amazing product. It helped me learn how to sleep better. I was able to understand that when I exercised I tended to sleep better and the nights I drank alcohol I noticed a lot more wake up times and a much higher heart rate. I am a restless sleeper and toss and turn a lot and this device is helping me understand habits that contribute to it. Wish I could (easily) take it to hotels when I travel.Show lesssleep tracker AI
Developer Response
Thank you for your review. Please email our team and let us know your account name and when you think there may have been an inaccuracy on our part. Our team would be happy to look into that for you. (Support@Sleeptracker.com) Also please note on your sleep graphs there are small red tick marks on the top of the graph that represent brief awakes. Our team would be happy to elaborate on brief awakes over email.Can’t get it working.
Buying was easy of course
The delivery guys came and when it came to setting up/testing sleep tracker they said I was on my own and to contact the sales guys. Contacted sales guys who said to follow the instructions. The app download said the system wasn’t hooked up correctly. Stuck in the proverbial do loop.Show lessjt tucson
Remarkable customer service
If the quality of the product tracks their customer service, this will be one of the best products we’ve ever purchasedRog Suro
Love the app and the report it generates each day
Bought the new adjustable base and that was the latest model. Didn’t expect to see to much in the app, but after installing it and seeing a few reports, it really does tell you how to get a good nights rest.mrboldham57
Helped me make changes
The coaching is great! I have been able to change my habits with electronics and diet in the evening and have noticed in a better sleep score but more importantly in my general health (energy, weight & mood).MN Twins fam
