Leave a Review TASC app for iPhone
Was great but garbage since beginning of 2021
Transactions used to clear within hours now have 5 pending transactions and can’t figure out what the hold up is because the image that is requested is already uploaded. Have requested to be contacted but hasn't happened yet. Now I can’t find how to upload a new transaction because that option is no longer available in the normal spot. Very disappointed and frustrated. Can’t do much about since I don’t have a choice who my employer uses for this service.Show lessSuzuski32
Horrible! The company is horrible!
Don’t do it! Run!! The app appears to be user friendly but the system is flawed tremendously. Every single time I attempt to use the money in my HSA account it is declined and I have to call repeatedly about it. They place the blame on our HR saying they did something and the entire company is disabled (it was a flat out lie) and then say it is all cleared up, when it is in fact not and it happens month after month. It happened again today and the office was closed at 3 pm! I was not able to get my medication again!!
If you’re thinking about going with TASC for a HSA plan run as fast as you can, you will never be able to use it.Show lessbrady buunch
Developer Response
Message: Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.Horrible company
This company is so bad. I have to submit receipts 3-4 times before they work. Their hold time is insanely long. I used to own my own company and used Health Equity for my team. It was so easy. Just upload and done. If I had questions friendly people with Texas accents helped me out quickly with little hold time. Now with Task I have to upload, and reupload everything. I call and am told everything "should" be all right. It seems like they outsource their approvals, and instead of contacting you if they have a question they just reject things without a comment, and when you call the people who you talk to can't fix anything.Show lessJason Mark
My FSA account
I really like the layout and simplicity of how to file a claim, see my balance and even transfer my money. My favorite feature is how easy it is to upload my receipts!! This save me so much tome and effort!Gator N-ation!
Depend care
I was able to pay for my child after school care no problem. Tell they changed and “update” it . And I was not aware of it tell my card declined for childcare. Now I can not pay for my child care after school cuz it’s religious. I have had to paid for it and go negative. I tried to get my money back and it would not let me. It keep asking for verification. When I have already attached the information and receipt. I have also called the 800 number. they are no help at all other then say sorry for the inconvenience. I will not be doing this ever again. I used this for a back up. And it turned out to be just throwing hundreds of dollars away.Show lessBJ3579
Developer Response
Message: Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.So easy to request reimbursements
I have a new wellness account through TASC (started on 1/1/21) and it’s always been a pain in the past to submit reimbursements through my employer. I just received and paid my gym membership bill, so today was my first time submitting a reimbursement. ITS SO EASY. I uploaded my gym bill, selected my account, added the date, and I was good to go. It took longer to find my bill in my email than it did to submit the request from my phone. This is a much better experience than what I had in the past for any sort of reimbursement for employer contributions.Show lesstrashcananne
Developer Response
Thank you for your positive review. We appreciate knowing that the TASC Mobile App is working so well for you.Great App - Customer Service Language Barrier
I found the app to work very well however, when I called customer service for some simple instructions - the agent was difficult to understand and had difficulty understanding me. Sign of the times I suppose. The instructions he gave to me were not helpful and I found an answer online. I’ll know better next time.Show lessrobertnjax
Rating Update
After submitting a review that reflected my frustration using this app, the company reached out to me and corrected the issue. I am now able to use the app, and in my experience, it is very helpful and easy to use. Submitting reimbursement requests have never been easier using my mobile phone. Thank you for your quick customer response and resolution.Show lessLessie is Online
Doesn’t access my account - Revised
I downloaded the app, launched it and received the following message, ERROR FETCHING ACCOUNT.
The problem has been resolved as of this morning. It appears to be easy to navigate and conduct business.
Thanks for the quick response.Cbap27
Was working great then...
The app is such a nice idea, when it’s working...
Deadlines are a thing and I had to get a last minute health thing done before the deadline, I paid with my TASC card and provided all the info needed. It processed and then the following month came out of my new benefits. During this time the app was acting really weird. It has been TORTURE getting ahold of someone trying to fix my account and reimburse me this years benefits and take from last year... like it was supposed to. Customer service is not great and to get anything done has been a hassle...Show lessmgem4747484
Developer Response
Message: Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.
