Horrible
I, like a lot of people am pretty computer savvy. This is hands down , the worst app and company web I have ever used. Most things are done digitally now, and I’ve used many for work, none have given me such a ridiculous run around like this one. It’s disgusting that States have contracted this horrendous company to verify our identities that provide absolutely no customer service/help. If you cannot figure it out, well then you are not going to get verified, and whatever is pending is going to stay pending . This company has to be reported to consumer affairs, your state, and local news. What kind of third world country are we living in here??!!!!
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Nice
The only problem I see and it is the more nontech people who are not quite savvy to yr program and you all need a fax number and at least some real people to talk to that can guide people who don’t understand how to use this, I am one of those people I really would like to able to speak to a live person. Thank you Sandra Pitts
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It’s not letting me do what I need to do
I uploaded my photo I uploaded my picture I uploaded my Social Security number and submitted it and still nothing and keep giving me different ticket numbers, and keeps sending me the same messages stating that they’re working theirBest to get my ticket number which this been since March 2021 me and my kids homeless right now I have a four-year-old and a 10-year-old going from house to house I’m glad that diapers DCP didn’t get involved yet,
Because of your delay and I’m sick and tired of trying to figure out what I’m doing wrong and I did everything right still I cannot claim my benefits in it’s sad
Because of your delay and I’m sick and tired of trying to figure out what I’m doing wrong and I did everything right still I cannot claim my benefits in it’s sad
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Poor app
I have tried this app numerous times without success if you have a temporary freeze on your credit reports you’ll be unable to use this app !once you failed the first time trying to load, it will never unlock and reset !! I have reached out to customer service support which is subpar I sent out request for service five times with any successful help they always send out a blanket bulletin that states they are overwhelmed with questions or website help requests and we’ll reach out to you soon bit it’s been two months ? Hum ..just sad
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Unbelievable Unverified Unemployment
This app is pathetic! I consider myself to be relatively computer savvy and am able to navigate numerous new and familiar apps and websites on a daily basis- BUT THIS-it has me going from link to link and is only allowing me to complete steps 1-3, then taking me back to the sign in screen, and then only to steps 2 and 3. I can only imagine the problems others who don’t use the internet or aren’t as familiar with these type of websites will be faced with! I’m literally ready to just give up and forfeit all of my unemployment money that I’m entitled to because this app is seriously about to cause me to vomit from dizziness after being looped around in such circles! All I want and need to do is upload an image of my DL and let you verify my identity…this shouldn’t be so complicated! If like me you’re given no other options besides, “ if you want to get paid do it, you’re smart figure it out” then GOOD LUCK!!! Apparently this one requires something more than computer skills and internet navigation competence, general knowledge/common sense, above average reading/comprehension skills and the ability to follow directions as well as more patience than could realistically be required for such a “simple identity verification that takes MOST people only a few minutes to complete” so for everyone’s sake I hope I am a very
lonely minority with all these issues!
lonely minority with all these issues!
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Worst App EVER!
The IOS it utterly useless. Makes me use the URL and go back and forth. You must move between webpages, which becomes very difficult on a iPhone. Last but not least, the information they ask for seems to be used for other purposes then the actual purposes. They want everything…including my soul when I pass away. Now, I’m waiting for a video call and I swear…if it’s a person not native to the U.S…I will file a BBB. These documents are personal and no one should have them, let alone gaze your eyes upon them. This should be 💯 automated.
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I wish I could give this app negative stars
I can whole heartedly believe the government is going through this site just to delay getting benefits. I have never seen such a more horrible site to navigate in all my life. And for it to be THE ONLY way you can verify your identity to get benefits?? When it used to be the DOL sends you a link to verify your identity. There’s not enough curse words in the world. The whole site is a complete loop and just links to guides that show you what to do when you get to the process of verifying your iD BUT DO NO LINK FOR YOU TO JUST CLICK TO START THE PROCESS. Support is absolutely useless and takes so long to even respond and I get it they are backed up but I’m pretty sure if the site wasn’t so horrible to maneuver on you wouldn’t have so many support tickets. FIX YOUR SITE ITS AWFUL.
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Horrible
I have followed your instructions at least 3 times and it gets stuck over and over again. I press continue many times and nothing happens. I refuse to download personal information more than once and feel very violated. This site needs a lot of work. Thanks to you I have been unable to file a new claim and unable to resolve an unemployment issue that has been lost in complications for over a year. It is impossible to get through to EDD on the phone. Your app has devastated my life and if you ever need to use it, I hope you feel the pain you caused me!!!!!!!!!!!!!
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WORST AUTHENTICATOR APP EVER!!!
I’d give this app ZERO stars if it was possible! You may as well have to submit your blood, your parent’s blood, your first born’s blood, your left arm, and … you get the point. The camera functions ALWAYS say there’s glare, when there isn’t any. The video function ALWAYS says the background has glare, even when using a matte black background, and the amount of information they ask for to simply verify your identity is beyond intrusive! A government issued, CA Driver License, along with a picture should be more than enough. I can’t believe this app even exists. First off, the EDD should be blamed for agreeing to use this app for identification and the developers should be hung on television. This app is more annoying than stupid people…JESUS!!!
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No Support from “Support”
I emailed Support for help on May 24, 2021 at about 4:10pm. It is now JUNE 16, 2021 and I haven’t seen a reply other than the automated “Your email was received, here is your ticket number and we will be in touch within 24-48 hours.” We’ll 23/24 days later I haven’t received any other email and definitely not any type of Support. My need for this is through Unemployment And completing this process is what is standing between me and my weekly benefits. So thank you for the prompt Support and help while I am receiving absolutely nothing weekly and barely surviving! Do you have any support for that??
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