Leave a Review Employee Engagement Manager
I love it!
I love the ability to not only slide my shifts earlier if I need to, but I love that I can adjust my time off to be either partial or all day, and it’s done almost automatically! It has really saved me when something comes up and I need to adjustGffufch
Developer Response
Hello Gfufch, Thank you so much for taking the time to complete a 5-Star review and leaving such a wonderful comment surrounding your usage of the NICE EEM Mobile Solution. We are so happy that you find the flexibility to managing your schedule not only convenient but beneficial. We appreciate you being an EEM advocate. Best Regards, NICE EEM TeamThe idea is there but…
I think, like for many others, this app is more annoying than calling the batt line.
Not only does it lag but even the most simple feature don’t work half the time.
I had a day that I needed to call in and it didn’t registered and then I get an email from work saying I was a no call no show.
Even the Change Work Hours isn’t working dying that I’m not configured to use self service? And work tells me otherwiseShow lesskhaleesidarcy
Developer Response
Hello Gramjam1, We apologize that you are experiencing issues with utilizing the NICE EEM Mobile solution. Have you attempted to also clear the EEM Mobile Apps Data and Cache through your settings menu? This typically assists in resolving these types of concerns. We would love an opportunity to hear what you are experiencing and see what we can do to resolve any of these issues. Please email us at niceapps@NICE.com with your User ID and Company Name so that we can partner with you to resolve your concerns. Best Regards, NICE EEM TeamVoiceover accessibility needed
This app was assigned to me to be used for work purposes. However I am visually impaired and use the screen reader voiceover. The app needs to be made to be accessible with the voice over software. The only thing I am able to do is look at my schedule and not much else.Megan Fabila
Very user friendly
I love that I can make trades and pull up my schedule. I wish I could log in with Face ID thoughFae_belle
Developer Response
Hello Fae_belle, We are so happy that you took the time to rate and review the NICE EEM Mobile solution. Can you please email us with your User ID and Company Name to niceapps@NICE.com we can work with your WorkForce Management Team to see about the implementation of our new mobile enhancement where we can enable bio-authentication which would allow facial and finger print recognition. We look forward to hearing from you. Best Regards, NICE EEM TeamTrade with agent rarely works.
Not sure where the problem comes from but seems impossible for me to use the “trade with other agents” option. It only loads and loads but never opens it. Everything else is fine.kriptorn
It’s not working
It’s not working it doesn’t show me anything at all! My employer has been advised and they tell me I need to wait till it gets fixed by app it self? It’s been two weeks already and still no one can get it fixed! What’s the point of having this application if we can access our account to see our information or that’s there isn’t anyone to fix the issue!Show lessidiota-0
All functions not accessible
I wish all of the functions were accessible as they are online. At this moment I can’t even access them online either. This option is not available to you. That’s my error message when logging in.Seeimonfire
My Schedule, My Time!
I like this app a lot I would give it 5 stars if it updated in real time with my IEX. Every so often, my schedule differs from what it truly is. Also, it would be nice if I could use my biometrics to log in, instead of having to use a secondary push factor. Otherwise, it’s perfect! :)katts9lives
Developer Response
Hello Katts9lives, Thank you for taking the time to rate and review the NICE EEM Mobile application. We appreciate this level of feedback and love that you believe in it as well. We would love the opportunity to understand the accuracy of your schedule from Webstation to EEM. Can you please email us at niceapps@nice.com with your organization name, EEM User ID and also a quickly review of what you are experiencing and when you typically see the schedule not aligned. We look forward to hearing from you. Best Regards, NICE EEM TeamWell….
Rarely works, trades rarely come through, updates are slow and rarely come through.Gessaki
Developer Response
Hello Gessaki, We are so sorry to hear that you are not having the greatest experience with the NICE EEM Mobile application. If you could please email us at niceapps@nice.com with your organization name and EEM User ID we would love the opportunity to understand why the application is not as responsive as expected. We look forward to hearing from you. Best Regards, NICE EEM TeamGreat app in theory
It often lags and is not responsive at times. I’ve had to delete and reinstall it three times as it just stops logging in altogether at times. It would be a great app if it was more stable and reliable.Streetbroker
