App Not Optimized for iPad
The app is good, I’ve used it on my phone and love it. However, there is no optimization for iPad to switch to landscape mode, which makes the keyboard function useless. Seems to be a simple fix. Not sure why this wouldn’t have been a thing by this pointThe Cryptid Music
Sweetwater is great…App, not so much
App has not been updated in over 2 years! 2 years! I cannot use it on my iPad because it will only orient in portrait, not in landscape. I have to remove the iPad from the keyboard in order to read properly. Seriously, Sweetwater, you’re a very good organization, please update the app?! 2 YEARS…seriously? …(of course, not much has happened with technology since 2019.)JimWar18
I would like to stay signed in
The app works fine, no real issues, but nothing really outstanding either.
Having multiple wishlists is the only real unique thing about it, which you have to be signed in to look at. Problem is, almost every time i come back to the app I have to manually sign.
This is the ONLY app I’ve seen that has such a flaw.
If that gets fixed? Perfect shopping appBlz-IN-ferno
I love Sweetwater ❤️
I ordered my elektron grooveboxes and i was groovin away right next day, i received them literally 24hrs later. thank you Sweetwater 👍 I’m only going to order from Sweetwater it’s my main retailer for top of the line musical instruments 👍Kyle9678
Works great for me but for one thing
I love sweetwater. Their customer service is the best. My only issue with this app is that I have to sign in again every time I open it. It should have faceID like every other app that just auto signs you in.Stenway
Awful would be an understatement!!!
Let Me start out by saying Sweetwater has great Prices and great Gear. The problem is not the Merchandise but the fact that the Customer Service Agents are Useless and liars. I had 2 People aka Reps tell Me My Order was modified before it shipped out and My order total would be adjusted. That however is not true because the Items I ordered by mistake for a Friend were not removed from the Package before shipping out and so therefore the order total was not adjusted. My Friend mistakenly gave Me an outdated list of Drum gear and not the updated one and the 2nd after I placed the order I had realized My Friend already had 3 of the Items I had ordered. I tried reaching out by phone and Email etc and got no help just a bunch of useless incompetent waste of my time Reps that just lie to You about modifying a dang order. I will never order from that awful Company again. My Sister and I both share an apple Account so this is Michelle leaving the reviews. SMDHVirginianGirl86
Website is easier
The app doesn’t save account login information, and with no FaceID function yet, you have to reenter your password to access wishlists or carts. Going to the website via Google app all login information is saved and the functions are the same.bas8014
Not bad... but
Overall I think Sweetwater is a great company and all of their representatives are a breath of fresh air to deal with. The app is great and seams like an app version of the website. There are only 2 issues that bother me. At times it seem to take a while to load pages. That may be a service or WiFi issue on my end that conveniently only happens when I use the Sweetwater app. The other issue (this one is super annoying) is when I watch any of the video demos, the home page reloads at the end instead of the product page. So then I have to find the item again. If you guys could fix that, that would be great.JayAndNicki
Occasional Bugs
As noted previously, there's that constant prompting to log in. I think that might just be more of a security thing, but it could very well just be a bug. The other issue I've noticed is that hitting the Back button or closing out of a product video will return you to the Home page instead of where you left off. That gets frustrating because you have to continually re-navigate to where you were. There's also the cart scrolling issue. It's probably best to just use the website. It seems they haven't updated this in quite some time.RMHendrickson
How to semi-fix cart scrolling issues
Theo only problem I have with this app is the cart because it doesn’t let me scroll but I found a way to fix it. Each time you go in your cart rotate your phone 90 degrees to the left so it’s horizontal then bring it back up to vertical and you can scroll freely. Do this each time you go into your cart. This bug should still be fixed though....JacobLinn
