Excellent!
This company is the absolute best I have ever used. Prompt, detailed, always in contact with me re: deliveries. Love them.
This services do not provide any added benefit!
Want your package delay and go missing, this service is for you. I can’t express how much I dislike this service but since it required by my building complex, I can’t do anything about it. At first it was nice, the first two package was on time in the slotted time frame and same day. Then after a while, they keep delivering outside of my time slot. I had complain so many time about them being late. I was waiting for my package and had something to important do after but they ended up not delivery that day and rescheduled the next day and again still outside the time frame window. I gave up on signing for my package which defeat the purpose of this service as it suppose to provide security. Now I just do express where I don’t have to sign but “express” is not how you describe extra 2 days add on to your delivery time. Forgot paying for extra for fast delivery because it will never come on time. I got my package missing and they can’t do anything about it since it “lost” or never received even thought there was photo proof. The facility they have are not secure at all and if they are close at the time of your delivery, your package will go missing. I had delivery guy call me at 7am since they can’t enter because it was close. If your apartment required this please avoid it at all costs.
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Unfortunately Required Service
My first few months using this service at my apartments was okay, but this wasn’t my preferred method for deliveries. My complex unfortunately requires residents to utilize Fetch Delivery Services for all packages. The past 6 months using this service have been horrible though from missing packages, lost items, deliveries made outside of the scheduled timeframes, and not being refunded or financially compensated for packages their company has lost in a timely manner. When items do not arrive in the scheduled window I have even reached out to reschedule, but they deliver anyway when I’m not home and my package is gone by the time I get back. By far the worst part of my experiences with Fetch and the common issue has been communication. It is an overwhelming task trying communicate with this company any time I have had an issue with deliveries. By the time anyone responds to communication and you begin to explain, they have assigned someone else to the thread (because phone calls are not possible) and you have to resubmit all information and explain the situation again. I have reported my concerns to my complex in hopes that when others do the same we can either find another delivery service or that they will allow us to have packages delivered directly to our complex.
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Liked it at first…
I’ve used this service a total of 4 times. The first two times, the experience was very pleasant. But the last two times I used this service, was this week, for two separate packages. Both packages I had issues with. I was forced to “reschedule” multiple times (for each package) because the time I chose kept becoming “unavailable” at the last minute. Also, both packages came well after 9pm, one of them even after 10pm. I thought this service was supposed to make package delivery more reliable, convenient, and give the person receiving the package piece of mind… one of my packages wasn’t even able to be located at one point, but this service is suppose to manage our packages “securely”? I only use this for items I know are being delivered by USPS and if it won’t fit in my mailbox (which is almost every package), they take it to the post office to be picked up. But after all the stress I’ve dealt with this past week with Fetch, I’ll just bite the bullet and pick my packages up from the post office.
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Waste of time
So when I put everything in my phone number I could not because I have one more digit at the start and since I have one more digit I can’t put it in because it moves on the other side so tried other stuff it did not work I would not recommend it just a waste of time
Do I even get my packages?
Long story short. Package is delivered on a Monday at 2 pm local, they mark it to be delivered that night at the 6-9 pm window. They end up rescheduling the order around 5 to delay it to the next day, on- that’s fine, I get it. Next day, get another notice that no delivery times are available at 4 pm local. Ok fine, I’ll go to the hub and pick it up that day, I leave work early and arrive. Front desk lady give me my other two packages that were delivered that day, but the original package I’ve been wanting for two days that they rescheduled- they accidentally put it on the truck. They tell me it will be there that night at the 6-9 window “guaranteed”. Two hours later they delay the package in my app AGAIN. which begs the question, do you even deliver packages? Have you lost my packagse? Are you trying to steal my package? A full 48 hours and I still haven’t seen anything, and I’ve gotten the run around at every turn. Do yourself a favor and just wait on your doorstep all day until UPS or FedEx gets there, it will probably save you time.
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Don’t let your apartment complex switch to Fetch
Fetch has a number of issues that all can be traced back to their management of their business model. I will schedule delivery windows and they are frequently not met. I can understand this happening once or twice every once in a while due to staffing issues, but when it happens as often as it does, it’s clearly a managerial issue.
Furthermore, the app does nothing to notify you when a delivery will be missed. I had a large package delivery I scheduled for last night between 5 pm and 9 pm; in order to schedule this, I had to agree to be home for the whole window, and I was. 9:30 PM rolls around and my package is nowhere to be seen, but the app still says “your package will be there by 9 pm.” I didn’t receive any notification that the delivery wasn’t going to be made until 10 am this morning.
Like I said, there’s numerous obvious managerial issues with Fetch that have left me with absolutely no faith that delivery windows will be honored or met by Fetch. If your apartment is considering Fetch, let them know you do not want it. Opt for a service like ParcelPending instead.
Furthermore, the app does nothing to notify you when a delivery will be missed. I had a large package delivery I scheduled for last night between 5 pm and 9 pm; in order to schedule this, I had to agree to be home for the whole window, and I was. 9:30 PM rolls around and my package is nowhere to be seen, but the app still says “your package will be there by 9 pm.” I didn’t receive any notification that the delivery wasn’t going to be made until 10 am this morning.
Like I said, there’s numerous obvious managerial issues with Fetch that have left me with absolutely no faith that delivery windows will be honored or met by Fetch. If your apartment is considering Fetch, let them know you do not want it. Opt for a service like ParcelPending instead.
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Why does a third party handle my packages?
I’ve move in the past year to two different apartment complexes and they force this service on you. The customer service chat box doesn’t have helpful solutions and most of the time say all you can do is wait. The ability to schedule your packages is nice but there’s no option to reschedule on the same day in case you had an emergency come up. It feels like I have to schedule my days around the days and times fetch can deliver. It’s more frustrating when you needed a package same day or the next day and fetch can’t deliver on time. This has occurred to me multiple times. They make it more complicated than helpful.
If I could avoid using YET another app and service I would.
If I could avoid using YET another app and service I would.
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So far, so good!
My apt complex has this as a mandatory charge but voluntary service. After not using the service and having no problems with deliveries, suddenly a package disappeared off my porch so I started using Fetch. I’ve had a great experience so far. All my packages have been delivered in the timeframe requested, they’re left right at my door and I’m notified when anything arrives at the facility and when it’s left on my porch. It’s given me peace of mind, bonus is when I get something perishable delivered in the awful AZ heat.
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Probably a scam
Complete garbage, this is probably a scam.
