So far… worst app ever!!
Signed up for the app while I was out in Las Vegas. Was an easy set up and the first time using it, the app worked well. Back in CA, I went to one Chevron Station to take advantage of my $1.00 off per gallon discount. The app is saying press “yes” button on the pump but there wasn’t any “yes” button to press. I asked, I’m guessing the owner, what do I press if there isn’t a “yes” button but I couldn’t understand him since English wasn’t his primary language. He went to get his, I guess his wife who was hanging out in her car in the Chevron Station parking lot, but I was having the same problem with her. She keeps telling me to download the app when I’m telling her I already have the app and I just needed to know what to press on the pump since there isn’t a “yes” button.
I go to a second Chevron Station but there, the app isn’t working and gives me messages of some problem and try later or call customer service. Which customer service was closed.
I go to a second Chevron Station but there, the app isn’t working and gives me messages of some problem and try later or call customer service. Which customer service was closed.
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Response from developer
This is definitely not the experience we want for our customers. Would you please reach out to our team at 855.285.9595, option 3 and they can investigate what happened during your transaction? Thank you for bringing this to our attention. - Michele
App Low Value, No Prices, No Station Reviews
This app really doesn’t do much. You can find a station nearby. Yeah, it offers rewards, but lots of apps can do that. You can’t read any reviews of these gas stations left from users because that option doesn’t exist. 1️⃣ Q1. How many times have you gone to a gas station you there is only water for the windshield washer and really no soap? 2️⃣ Q2. How are the restrooms if you have to use one? 3️⃣ There’s no prices. Most apps crows source this. 👉🏻 So this is what I mean by low value. I don’t know who designed this app but it’s primitive. They didn’t put much effort into this.
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Response from developer
Thank you for sharing your feedback! Chevron is always driving to add features so we can improve the customer experience and make using our digital products easier for our consumers. We will pass this suggestion along to our mobile development team. - Michele
Not quite right
I was very excited to use this app. I don’t leave for the discount, but I was afraid to use ability and some thing that I have found is that in the beginning, the discounts are amazing and then they drop substantially as well as points fall away after a very short amount of time which been healed me maybe $.10 off per gallon, which is not enough for me to find a Chevron versus going to another place.
In terms of use ability, it is great for paying at the pump without having to get out of your car, but you still have to be out of your car, push yes, wait, select the type of gas that you want, pump, the gas as normal and then, when you’re done, you must wait again, it tells you that you got a reward, you must wait some more and some more and some more and then it print the receipt.
I would love to love this app and have it be convenient but it’s not. it may be save me 10 seconds of my life other than that, it’s really not a high usage for me
In terms of use ability, it is great for paying at the pump without having to get out of your car, but you still have to be out of your car, push yes, wait, select the type of gas that you want, pump, the gas as normal and then, when you’re done, you must wait again, it tells you that you got a reward, you must wait some more and some more and some more and then it print the receipt.
I would love to love this app and have it be convenient but it’s not. it may be save me 10 seconds of my life other than that, it’s really not a high usage for me
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Response from developer
Thanks for the feedback!! Chevron is always driving to add features so we can improve the customer experience and make using our digital products easier for our consumers. Thanks again for using the app, and we will share your comments with our mobile development team.
Convenient until your app lock on you
I love this app until it locked on me and then I had a problem because they seems not to know what to do then. I had this app for a few months and last week I went to get gas and I have three gift cards on this app. So two of them had $3 on them left so of course I want every penny. I use both gift cards that day and went to go use my third one which had a great amount on it and my app locked and said call Customer Service. so I decided to wait a week later when I need gas again thinking I used to many gift cards in one day. Now today I go to use my third gift card and it’s still saying call Customer Service Chevron I called them and behold I stand at the pump for 40 minutes almost they had me to uninstall and reinstall it. Logout log in and still was told I have to wait on technical support up to 2 today. How is that gonna help me with gas in my car at this moment , and this is my way of financially being able to afford to keep Gas in my car. I had to leave without any gas car on a quarter tank. I will be posting a update to how Chevron handle this situation thx
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Response from developer
We love to hear that the app is making things easier for our customers! Thank you very much for sharing your feedback. - Michele
Best app for gas
Because my vehicle has the CarPlay feature, I am able to fill the tank with the CarPlay screen there by not having the cell phone screen to work with, which is too small for my eyesight anyway. I am so glad that someone thought this out and understood the needs of persons who might not have the best vision in the universe! Thank you so much Chevron/Texaco!!!
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A bumpy start, but app finally working
There was a hiccup at the beginning with receiving the initial text messages, but then the messages started coming through and I was finally able to complete the activation. First time at pump, I was able to activate pump and pay with app. 2nd time would not allow me activate pump. I then entered my phone number at pump and it did synced with app.
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App is trash, easier to get a bank loan then get it to work.
This App is trash. You could get a bank loan easier than getting this to work twice in a row. Customer service by phone is nice when they don’t hang up on you immediately after they get your info so they can get their call log numbers up. Being told to reinstall app, restart your phone, and double check location services every time you pump gas makes it super convenient. Best part is when it locks your pump out and you get to walk in the store anyways after a 15m mins of fumbling with your phone in your car.
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Get this app, and save time and money!
So I accidentally stumbled into the Chevron app when I had to go to the local Chevron up the road to get gas. I am so happy I did. It makes it so convenient to get gas. You don’t even have to press anything on the pump you could just use your app! Plus also you save money, and that is always a plus! Get this app!
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Every chevron says they have no idea what this is
I’ve only found one chevron that actually knew what this rewards program was and was able to use it, but that station wasn’t even in my same city. Every other Cheever on I’ve gone to says they don’t know what the rewards program is and won’t let me use it, despite having all the signs advertising to sign up for it. Was a neat idea but maybe needs some time to be fully in effect I guess
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Great App!
I’m glad I found this App! I saved one dollar per gallon the first time I used it. This App automatically knows when I have gas rewards from my Vons club membership card. It added another 20 cents off, per gallon. I will keep using this App. I already recommended it to a couple of coworkers and family members!
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