This app is god awful.
Response from developer
Hi Bigbml, sorry to hear about these troubles. We'd like to help and do have some options for you. Please reach out to us at AppFeedback@hearthnhome.com.
Works well
Response from developer
Hi tsken02, thanks for taking the time to leave this review. We were happy to help. Glad to hear things are working better for you!
Buggy at best
When one brings up the app on an IOS device, it does not first interrogate any hardware devices to ascertain the current ACTUAL status insofar as temperature is concerned. What I mean by this is, I can set the heat temperature at a low setting before leaving the house in the morning. Let’s say that the indoor temperature when I leave in the morning is actually 72 degrees and I set the heat before leaving to 66 degrees.
Later in the day, if while I am away I bring up the app knowing full well that the temp ought to be somewhere around 66 degrees, the app will show the last known temp of 72 degrees. It does not interrogate nor refresh based upon actual measurements.
Additionally, when I try to set the temp from 72 to 68 degrees for night time comfort using the app, frequently it seems to set itself to accept and display my 68 degree setting, but later I find that it might have ignored my 68 degree setting, and instead, after going to bed, set itself to 66 degrees instead of the 68 degrees that I wanted and that it seemed to accept.
Doesn’t connect
Frustrating because even the cold climate feature was stuck in the ON position because the app disconnected again. We had to shut the gas off entirely just to get the pilot flame off. Dangerous and disappointing.
Response from developer
Hi Debrakathal, thanks for taking the time to leave this review. We'd be happy to help troubleshoot these issues with you. We have a new software version for the WiFi Module available that should help. Please reach out to us at AppFeedback@hearthnhome.com whenever is convenient for you.
Worst app
This is one of the worst apps I’ve used. Plagued with problems due to poor backend design.
Syncing account with an outside server is fine. The fact my appliance needs to talk to a server to function is horribly designed. This should be locally controlled. The module doesn’t seem to try and reconnect once a connection is loss.
Response from developer
Hi robb5050, thanks for taking the time to leave this review. We recently released a new WiFi Module software version that should help with reconnections. Please reach out to us at AppFeedback@hearthnhome.com and we can arrange helping you update.
Does not sync
Does not work
Shameful with how expensive the fireplace is
Response from developer
Hi 11Tilli11, thanks for taking the time to let us know you've had troubles. We can help solve whatever issue you may be having. Please contact us at AppFeedback@hearthnhome.com to work together on whatever issue you may be having.
This app is useless it is very buggy and the support is nonexistent
Warning-DO NOT BUY!
Do not buy.
Response from developer
Hi Kathy-Indiana, thanks for taking the time to leave this review. We'd like to help address whatever issues you are experiencing. Please reach out to us at AppFeedback@hearthnhome.com.
Giant waste of $$$$
Way over priced
Even if it worked properly still hard to justify the cost
Constantly drops wifi (if you can even get it to connect)
It’s a whole process to reconnect it so I’ve now stopped trying to get it to work as it is a constant reminder of what a waste of money this is.
Trash app...
It just started getting cold enough this week to use the fireplace and both times the fireplace just disappeared from the app after turning it on... just imagine if I wasn't home or attempted to use the timed feature...
I feel this app is a financial and potentially safety liability and it should be required to have a huge overhaul or not exist at all.
Response from developer
Hi DestinationSound, we apologize this has been your experience. We have worked on improving the reliability of the experience. Sounds like this was not the case for you the last time you needed it. We're happy to help review and troubleshoot any issues you may be experiencing. Please get in touch with us at AppFeedback@hearthnhome.com.
