ProdataKey User Reviews

ProdataKey, LLC

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Great product

Not sure all the negativity towards this app, manage many sites with it, but I don’t use mobile credentials seems like alot of the problems are on the mobile credential side but management aspect is great for traditional access

Murkywatters72

7 days ago

Need NFC and to change app name

This seems so silly to say but if you use PDK door sensorsC wouldn’t it be obvious to search for PDK app? Nope. You need to remember the company name (prodatakey). Also can’t understand why we can’t open a door with our phones - either via wallet or automatically as a “swipe.”

It works fine and as expected once in the app IF I need to open the app.

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Tbirdjeff

a month ago

Response from developer

Thanks for your feedback, including your thoughts on the app name—we’ll explore ways to improve it. As for digital credentials, our system does support unlocking doors without opening the app, but it depends on your installer and organization. We recommend checking with them. Thanks again!

If I could, I’d rate it a zero

Please steer clear of any apartment building that makes you use this app. Not only does it not work in parking garages where it’s needed to enter but I’ve had it not respond to touch, glitch, and be shut down for hours with no warning or help. If my roommate hadn’t been home, I would’ve been locked out of my apartment building. Highly recommend never having to use this app.

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Pepper+Sprite

a month ago

Response from developer

We want to understand more of what is not working for you. Please use the form in the Account> Feedback section of the app to describe where the app is failing you. Reference your App Store review. We'd like to look into this further.

Apple watch app

Please make an apple watch app. I sometimes leave my phone inside and get locked out. But the one thing I never put down during the day is my apple watch on my wrist.

pmrussell892

5 months ago

Response from developer

Thanks for your feedback.

Find another option

Terrible app and access (more like lack of). Crashes constantly. Always looking for the portal. Constant log in requests only to not recognize your email and require you to message your system admin. It will take an exterminator to rid this awful system of the bugs.

click click what the ....

5 months ago

No longer working

No longer working it crashes

Update: works after deleting and res install

Andres13

8 months ago

Response from developer

Please watch for an updated app (version 2.5.1) that corrects a number of issues. If you continue to experience issues, please reach out at appfeedback@prodatakey.com, so we can look into your issues.

Crashed and wont let me recover

This app randomly stopped working. I deleted and than re downloaded it. It deleted all my credentials and then kept telling me it didn’t recognize my email, even though I can clearly see they emailed me 6 months ago. Tried using the email they sent me back then to reactivate and the app said it expired. 100% stuck now.

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Kat91-09

8 months ago

Response from developer

If the Request Replacement Credentials doesn't work for you (must be the same email address where you received your original invite), the organization that administers PDK for you may have elected not to use the feature for security concerns. Please contact the property manager or security team and request new credentials. Sorry for this hurdle.

No Apple watch app??

Could we please add Apple watch functionality so that we don’t need to go digging for our phone if our hands are full? We pay our gas pumps off our apple watches these days, and I’m surprised this doesn’t offer the same functionality yet.

Jbird bookworm

9 months ago

Response from developer

Thanks for the feedback. We agree that having access on a watch will increase the convenience. We have this on our backlog to consider for new products/enhancements.

App won’t load

When trying to open the app, I get the load animation and then it crashes. Phone is a 13 Pro Max on iOS 17.2.1. Only reason I give it 2 stars instead of 1 is it did work in the past. Not sure when it stopped working.

Intergalactic Inquisitor

10 months ago

Response from developer

Sorry to hear this is happening. We have a version of the app in beta with a number of fixes. Please reach out to appfeedback@prodatakey.com and let us know you want to try the beta. We can get you instructions on how to access the app early. We'd love your feedback. Otherwise, watch for an update shortly.

App hardly ever works!

This app works less than 10% of the time, and I still need to carry metal keys whenever I try to enter my building. There are three touchless pads in my building in the app doesn’t work on any of them. Even on the rare occasion when the app actually works, it typically takes seven or eight seconds to unlock the door, something you can do in two seconds with a key.

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FN (mis)app

10 months ago

Response from developer

We want to understand what's happening and fix things for you and any others. Please send us an email at appfeedback@prodatakey.com so we can learn what's happening.