Store
Love the food there, especially the fry’s. The last time I was there 8/30 . A couple observations. The last two time they were out of the Oreo ice cream sandwiches. The store was fairly messy with fries and liter on the floor. No straws stocked. Glass doors very dirty. Numerous flies bothering guests while they ate. Glad to see u had plenty of staff but they were more into talking than cleaning. The store has become my favorite and I would hate to see it continue to go downhill. Having been a owner of a wing franchise, I understand the challenges you face. This is meant as constructive opportunities for improvement
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App is not secure, food is great.
My Freddy’s account has been hacked twice. At the same location (Oklahoma) and I live in Idaho. The individual(s) use your rewards to place an order. The stores still give them the food even when they receive a call telling them it’s fraudulent without any repercussions. Freddy’s app help page has a whole section on what to do if you notice fraudulent activity. They know this is a problem! Even after changing my password, I was still hacked 3 months later. I’ve never had this happen with any other app. Freddy’s needs to fix the security on their app. They do refund your rewards when this happens FYI.
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Never let’s me log back in
Everyday the app logs me out and when I try to log back in it says invalid email. I’ve tried multiple times to reset my password and I never receive an email. I have had to create a new account several times because it keeps doing this. It’s beyond frustrating because I had almost 5000 points on my first account but when the update came out my account was deleted!!! Please fix this!!!
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New App is Horrible
Freddy’s should go back to the previous version of the app or at least adjust the current app to have the same functionality as the previous version. Why can’t I order extra options of the same item that comes on a burger? I can remove any of them but if I want extra, there is no way that can happen (for instance extra pickles, or lettuce). I used to order from Freddy’s at least once a week or more. I used to walk in and people would know my order and say hi to me. However, since the app has changed I haven’t gone in over a year. I don’t want to place my order at the counter. I would rather order on the app, but now I don’t like the app functionality, so I now go to different restaurants to get food. By not allowing people to order extra of some items you are losing out on a consistent customer because of this. The first time I used the new app, I thought I hit the “+” sign to add extra pickles and lettuce. Well, guess what the app did. It removed pickles and lettuce from my burger, because you can’t order extras. I didn’t realize this until after I picked up my order and got home. That’s when I found out I had a burger with no lettuce and no pickles. I was not a happy camper and have never ordered a burger again from Freddy’s. Please fix this app to add that functionality!!!!!
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New App is Horrible
Freddy’s should go back to the previous version of the app or at least adjust the current app to have the same functionality as the previous version.
Why can’t I order extra options of the same item that comes on a burger? I can remove any of them but if I want extra, there is no way that can happen (for instance extra pickles, or lettuce).
I used to order from Freddy’s at least once a week or more. I used to walk in and people would know my order and say hi to me. However, since the app has changed I haven’t gone in over a year. I don’t want to pace my order at the counter. I would rather order on the app, but now I don’t like the app functionality, so I now go to different restaurants to get food. By not allowing people to order extra of some items you are losing out on a consistent customer because of this.
The first time I used the new app, I thought I hit the “+” sign to add extra pickles and lettuce. Well, guess what the app did. It removed pickles and lettuce from my burger, because you can’t order extras. I didn’t realize this until after I picked up my order and got home. That’s when I found out I had a burger with no lettuce and no pickles. I was not a happy camper and have never ordered a burger again from Freddy’s. Please fix this app to add that functionality!!!!!
Why can’t I order extra options of the same item that comes on a burger? I can remove any of them but if I want extra, there is no way that can happen (for instance extra pickles, or lettuce).
I used to order from Freddy’s at least once a week or more. I used to walk in and people would know my order and say hi to me. However, since the app has changed I haven’t gone in over a year. I don’t want to pace my order at the counter. I would rather order on the app, but now I don’t like the app functionality, so I now go to different restaurants to get food. By not allowing people to order extra of some items you are losing out on a consistent customer because of this.
The first time I used the new app, I thought I hit the “+” sign to add extra pickles and lettuce. Well, guess what the app did. It removed pickles and lettuce from my burger, because you can’t order extras. I didn’t realize this until after I picked up my order and got home. That’s when I found out I had a burger with no lettuce and no pickles. I was not a happy camper and have never ordered a burger again from Freddy’s. Please fix this app to add that functionality!!!!!
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Freddy’s app
Everything is super user friendly but there is something that needs to be changed! When ordering it’s easy to remove stuff from a combo in regards to condiments but if you want extra of something that it already comes with, the plus sign is there but there is no way to increase or get more pickles or mustard for instance! You can only remove it and if you click on “add more” the condiments that come on burger originally aren’t available, only everything else that’s an option! Very frustrating & there isn’t even a spot to make a note about it! Also there is no way to “assign” a name to each item ordered…to help keep track of whose is whose!
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Always logging me out
I LOVE Freddy’s. I think their prices are reasonable, the food is great, and my family loves eating here. I also love using the rewards through the app. But time and time (and time!) again, I am getting logged out at some corporate level. No reason. I literally open the app to scan at the register and it says I should login again. When I do (with my saved password!) it says I have to reset my password. When I try that, it refuses to log me in and I am ALWAYS losing my points. I would give this app one star but chose two because I love Freddy’s. Love the restaurant, HATE the app.
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Freddy’s
Picked up orders for my coworkers and myself today and the girl that helped me was so nice! She sacked all my orders into bigger bags, got my sauce and made sure I had napkins. Couldn’t come here fast before because the app was only available if you were close to the restaurant and with one person going for everyone’s lunch it wouldn’t work. Thanks! We can definitely come more for lunch
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Accomplishes order but difficult navigation and bugs
Accomplishes order but difficult navigation and bugs like not being able to add certain sides with combos. Another bug, on checkout if I want to redeem an award it won’t let you until you back out and add the same item to order first, then on checkout you can redeem. Why all the extra steps in an area that would be beneficial for value added items last minute?
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New app works great
The new app fixes the issues that had them replace it with a new developer. The free double burger or reg concrete for re-signing up is a valuable giveaway! I had a substantial balance of points from the old app and they were able to transfer it over - be patient it takes a couple days. I have used this new one a couple of times and it works better than most competitor apps that I have.
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