Everyday the app logs me out and when I try to log back in it says invalid email. I’ve tried multiple times to reset my password and I never receive an email. I have had to create a new account several times because it keeps doing this. It’s beyond frustrating because I had almost 5000 points on my first account but when the update came out my account was deleted!!! Please fix this!!!
Freddy’s should go back to the previous version of the app or at least adjust the current app to have the same functionality as the previous version. Why can’t I order extra options of the same item that comes on a burger? I can remove any of them but if I want extra, there is no way that can happen (for instance extra pickles, or lettuce). I used to order from Freddy’s at least once a week or more. I used to walk in and people would know my order and say hi to me. However, since the app has changed I haven’t gone in over a year. I don’t want to place my order at the counter. I would rather order on the app, but now I don’t like the app functionality, so I now go to different restaurants to get food. By not allowing people to order extra of some items you are losing out on a consistent customer because of this. The first time I used the new app, I thought I hit the “+” sign to add extra pickles and lettuce. Well, guess what the app did. It removed pickles and lettuce from my burger, because you can’t order extras. I didn’t realize this until after I picked up my order and got home. That’s when I found out I had a burger with no lettuce and no pickles. I was not a happy camper and have never ordered a burger again from Freddy’s. Please fix this app to add that functionality!!!!!
Freddy’s should go back to the previous version of the app or at least adjust the current app to have the same functionality as the previous version.
Why can’t I order extra options of the same item that comes on a burger? I can remove any of them but if I want extra, there is no way that can happen (for instance extra pickles, or lettuce).
I used to order from Freddy’s at least once a week or more. I used to walk in and people would know my order and say hi to me. However, since the app has changed I haven’t gone in over a year. I don’t want to pace my order at the counter. I would rather order on the app, but now I don’t like the app functionality, so I now go to different restaurants to get food. By not allowing people to order extra of some items you are losing out on a consistent customer because of this.
The first time I used the new app, I thought I hit the “+” sign to add extra pickles and lettuce. Well, guess what the app did. It removed pickles and lettuce from my burger, because you can’t order extras. I didn’t realize this until after I picked up my order and got home. That’s when I found out I had a burger with no lettuce and no pickles. I was not a happy camper and have never ordered a burger again from Freddy’s. Please fix this app to add that functionality!!!!!
Everything is super user friendly but there is something that needs to be changed! When ordering it’s easy to remove stuff from a combo in regards to condiments but if you want extra of something that it already comes with, the plus sign is there but there is no way to increase or get more pickles or mustard for instance! You can only remove it and if you click on “add more” the condiments that come on burger originally aren’t available, only everything else that’s an option! Very frustrating & there isn’t even a spot to make a note about it! Also there is no way to “assign” a name to each item ordered…to help keep track of whose is whose!
I LOVE Freddy’s. I think their prices are reasonable, the food is great, and my family loves eating here. I also love using the rewards through the app. But time and time (and time!) again, I am getting logged out at some corporate level. No reason. I literally open the app to scan at the register and it says I should login again. When I do (with my saved password!) it says I have to reset my password. When I try that, it refuses to log me in and I am ALWAYS losing my points. I would give this app one star but chose two because I love Freddy’s. Love the restaurant, HATE the app.
Picked up orders for my coworkers and myself today and the girl that helped me was so nice! She sacked all my orders into bigger bags, got my sauce and made sure I had napkins. Couldn’t come here fast before because the app was only available if you were close to the restaurant and with one person going for everyone’s lunch it wouldn’t work. Thanks! We can definitely come more for lunch
Accomplishes order but difficult navigation and bugs like not being able to add certain sides with combos. Another bug, on checkout if I want to redeem an award it won’t let you until you back out and add the same item to order first, then on checkout you can redeem. Why all the extra steps in an area that would be beneficial for value added items last minute?
The new app fixes the issues that had them replace it with a new developer. The free double burger or reg concrete for re-signing up is a valuable giveaway! I had a substantial balance of points from the old app and they were able to transfer it over - be patient it takes a couple days. I have used this new one a couple of times and it works better than most competitor apps that I have.
Why don’t you have a drive thru option on your app? I assumed carry out orders could be taken through drive thru.
I ordered my food thru the app like it says on the menu. I told her my name and now this girl is telling me I need to come in and grab my meal. I think that’s ridiculous. If I ordered ahead, i should’ve been able to pick it up via drive through. Totally defeats the purpose of convenience.
Logged me out and I only have two emails and it’s neither one of those. I had a lot of points coming with your promotion emails that I received that I can’t login with. Also doesn’t have a forgot email button to find out what your email is that you have used. Won’t be back, was a big fan until this.
lots of puzzles and fun
Wells Fargo Cusomer
SoGrumpy69
katgratre
Cheryl MWC
GraphicsPro
jhks8
Quintanadm
Pompon petey
