I rarely leave reviews on apps, but I really had to leave one on this one. This app is the most pointless app that I’ve ever used and that’s saying a lot. The only thing that this app is good for is maybe to review the menu and see pictures of food. It’s never successful in finding a location that’s less than four hours away, and I live about a mile and a half away from a Freddy’s. I have tried multiple times to reset my password, every time It says email sent, I never receive the email. I have reached out to their technical support and I’m awaiting an update, I am going to delete this app if I do not get an update within 24 hours. I am hoping that this app develops into something great, at this time it’s a no for me
The app is extremely slow and the windows that pop up when you’re making a selection (type of side, drink you want, etc) are weirdly small. Also it’s silly to make people go inside to pick up carry out. I’ve never been anywhere that had a drive thru that didn’t let carry out orders be picked up at the drive thru. Now, the girl at the speaker told me I could pull up to the window even though I was technically supposed to go inside. But I misunderstood and just drove past the window and went inside. Regardless, silly that we’re supposed to go inside.
The new app is terrible, it has me wishing for the previous version back. Overall it feels clumsy and difficult to find menu items. You can no longer upgrade your drink to a concrete like you could with the old app (or in store), and sometimes when you scan a deal or the app in the store it doesn’t work and you have to close the app and open it again. Not all drink options are listed either. The only improvement I see is that you can now schedule a pickup so that it is ready when you arrive.
I’m super glad that the app no longer requires you to use your location. I usually order for someone else to pick up so it doesn’t work, plus I don’t like to have my location on.
However, the app itself is still pretty slow. There are times you go to click something and it just takes you back to the order screen. There are also so many clicks you have to go through when ordering. I’m not sure if the clicking can be streamlined since there are a lot of options, but put together with the lag it feels like ordering takes forever. If the lag can be fixed then the clicking wouldn’t feel too bad.
We love Freddy’s food but the app is in need of a major update. The app is clunky and slow to navigate. It is not intuitive for order entry compared with every other food ordering app we've used and does not allow all customizations such as selecting a single patty option for their California burger. Once we finally managed to enter the entire order for our group of five, which took much longer than it should have, the app would not allow us to transition to the checkout screen. We received a message indicating an “error validating basket” for ten straight minutes, at which point we had already arrived at the store we were trying to order from. Please make a better app or remove it entirely so it doesn’t continue to waste time and energy for customers.
To start with, you have to go in to get the order, no drive through, no curb side. Second they can’t understand specific orders, even when enter correctly in the app, it either doesn’t show on their end or they are just idiots. Not necessarily related to the app or maybe it is but they have our most recent order to someone else and after three tries we were still missing the fries that should come with the meal. The app should be the most full proof way of getting an order correct! Take some lessons from Sonic, Chick-fil-A, Wendy’s, etc…
Apparently with an update I was forced to log in again. But when trying to log in I got a message saying I needed to Sign Up again using my same email to have my account restored. Which I did. And my account was not restored. All of my rewards point and history are gone. My 3 year old accidentally signed me out after I saw this. Now when I try to log in again using the email and password I just signed up with (to “restore” my account), it will not log me in and I get the same message about Signing up again using my same email. This app is completely unusable and there’s no motivation to use it if my points won’t be tracked or kept! Need to fix this and do better.
I haven’t been to Freedy’s in a minute until corporate emailed me and said that they revamped their app. Downloaded it and transferred my account worked great. I deleted the app to save space then reinstalled it on the day of my visit and when it came to logging back in nothing happened and I couldn’t see points or anything. I went through the forgot password wizard full of crap. I told myself to move on and go somewhere else. Out of all of the fast food apps I’ve tried this is the WORST BY FAR!!! Ain’t revamped Sh*t! Don’t download because you will be frustrated.
The app is not bad, with one exception, but is not as good as other apps for similar restaurants. The new app is supposed to allow entering the barcode from a receipt to get credit for an order, but so far, I keep getting an error. Other apps will scan the barcode, so there’s no need to enter a long string of numbers. Otherwise, the app is reasonably easy to navigate. It would be nice to view the menu without having to start an order.
Like others, tried logging in to previous account, password reset email never came after multiple tries for a week. After the most recent attempt, the pop up was a bit different, saying that I should just do a new sign up with my previous email address to restore my account and points (had over 2000 that I tried to redeem right as they shut down their old app with no advance warning). Did that, 0 points in my account, got email saying thanks for joining Freddy’s Rewards with a hamburger reward as if I never was a member before. Sure hope all those points are not gone when they abruptly shuttered their old app with no warning.
Developer Response
Just sign up with your old email address and your points will transfer. If they did not, please use the help button in the app and our team will help you get migrated.
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