I used to love this place and I downloaded the app to make ordering easier. I ended having the WORST customer service experience I’ve ever had. I ordered with the app and when I got my food it was the completely wrong order but some how the physical receipt in the bag was correct. I called immediately and there was nothing they could do. Called the manager, said it was DoorDash’s fault but I can’t complain to DoorDash BECAUSE I USED THIS APP. Tried contacting Freddy’s general customer service as well and no response. I won’t be support Freddy’s anymore but if you are then I suggest ordering through a different app so any problem that arise can actually be take care of.
I used to think McDonald’s french fries were the best but McDonald’s changed how they were making their fries probably the oil that they fried them in. And then there were several others that made great fries like Carl’s Junior or Wendy’s and Sonic but when I tried Freddys french fries I was hooked for life. In fact I’ll go to Freddys just to get french fries they are so good in fact I think I’ll do that today. Thank you Freddys for making the best french fries ever. And I love your Hawaiian concretes.
Listen, the app is fine, it’s the pick up experience that’s terrible.
When you use the app you cannot go through the drive-through, you have to go inside to pick up your food.
If you order the food, you have to use the phone that you ordered on to hit a button called “I’m here”, but the problem is the button doesn’t reliably work. You could literally be inside the restaurant and it won’t work.
The other problem is that you might have someone getting food for you and they won’t have your phone. So you can’t get your order without a bunch of hassle. A geotracking feature with ETA like the Walmart app might be helpful, but until that is solved, just let people pick it up in the freaking drive-through.
Be advised, if you order with this app you MUST drive to the store, with your phone, and check in via the app once your arrive. They will not start cooking your order UNTIL you arrive. What’s the point of ordering online if you have to come to store before they make your food??? You might as well show up and place the order in person as you save NO time with the app.
Whoever is in charge of this app should be fired. The workflow for a idiotic.
They now have one less family dining here. Steak & Shake (literally across the street) here we come.
How does Freddy’s expect to make any money with an app that doesn’t work? I hesitate to even write a review on this app because I fear nobody at Freddy’s is going to make any changes to fix it.
I tried 2 times on March 6, 2021 to place a large mobile order. I had 7 items in the cart. I tried to check out, and it says “Empty Cart.” An empty cart? I had 7 items in there until it was time to actually pay for your food, and then all the food vanished. This happened twice!
So do you know what we did Freddy’s? We went somewhere else that had a better app and that would take our money in exchange for food. Please do not put an app on the Apple App Store that doesn’t work. Fix it, because you are losing a lot of business. Terrible, terrible job.
The app itself is great. Ordering was simple as expected. I ordered three regular concretes. When I arrived at Freddy’s to pick up there were no other customers there in the parking lot or drive thru. I parked in the mobile app pickup spot and indicated I was there on the app. The app then instructed me to go inside. I decided to pull thru the drive thru as I didn’t think I would have to go inside. The young man at the drive through said he couldn’t give me my order through the drive thru because it wouldn’t fit through the window. I said- what do you mean? I ordered three concretes, why wouldn’t they fit thru the window. He then said I needed to come inside. I said I had already paid for the concretes and just needed to pick them up and he insisted I needed to come inside. So, I parked, went inside in my slippers and waited for my three concretes.
It’s ridiculous to order through the mobile app but be require to go inside to pick up when there is a drive through window and no other customers. What is the point in using the app at all? I could have just gone through the drive through.
Whose idea was it for your food to start being cooked when you say I’m here? I’ll just go through drive thru then. And why are none of your orders on your account you say I’m here and you can’t go back to tour order or see any past ones. Great food but lots of bugs that need fixing I always have a problem with the app since the summer
I love Freddy’s burgers and fries, but this app is horrible and it hasn’t worked either time I’ve tried to use it. It requires you to use location services and even when that’s on, the “I’m here” button doesn’t work. I stood here at the restaurant stupidly assuming the thing worked only to have someone ask me if I was waiting. Apparently the app hadn’t sent my order through. Don’t waste your time. Go to the drive-thru!
I love the ability to place my orders in the app, but one thing that needs to be updated is the drink selection. When ordering a combo, there are far fewer drink options to choose from than actually available at my nearest location. I always mark a random drink and hope someone sees my special request on my sandwich for a fruit punch instead. They never do. Having fruit punch and all available drinks to choose from in the ordering process would fix this one minor issue!
The user interface is nice and clean. It gives you a lot of customization options. However lately when I’ve used the app I’ll try to go to my cart and it’ll give me an error message and then clear out my entire cart and I have to start over. Or when I get there and click “I’m here,” it says there’s an error but it still seems to go through at the store, so I don’t know what’s happening there. Also, they won’t let another person pick up the order. You can’t click “I’m here” unless you’re literally there. I kind of understand why but it’s not very convenient. When we tried to have someone else pick it up and I couldn’t click “I’m here,” they said we either had to reorder everything to bring the phone there, so that was a big inconvenience.
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