First off, I love Freddy’s and have been a customer for many years. However, this app needs some tweaking. The actual ordering process is great but there isn’t a way to schedule a pick up time and they require tracking to actually make sure you’re at the restaurant. This was a problem today when I tried to buy my coworker lunch and she was going to pick it up while running other errands but it wouldn’t let me send my order because I wasn’t physically there. Hope this changes in the future ✌🏻
App refuses to send the order to the restaurant until you’re literally in the parking lot according to your phone’s GPS location. As if that weren’t annoying enough because you have no way of ordering ahead, it doesn’t reliably detect if you’re close enough or not and will just refuse to allow you to check in.
OH! And as a bonus, you’re not allowed to use the drive through, you’re required to go inside. Even though, as I type, there is literally a sign in front of my car that reads “please check in on the app, we’ll bring your order to you”.
2 stars instead of 1 just because I like this restaurant and mobile ordering generally enough to just suffer through, but ffs please fix these idiotic problems. Whoever is in charge of the design of the workflow with this app should be fired.
I will not use this app again because it serves no useful function. You cannot place your order ahead of time, since the app will not let you place the order until you are physically outside of the store, you may as well go in to order. I use apps for take out food so that when I get to the restaurant my food is ready and I can enter the store and leave with my food within 1 minute. I live a 5 minute drive from the location, and as an adult, I can properly allocate my time so I arrive shortly after my food is done being prepared. In fact, I have been writing this review while seated in my car waiting for my food to be prepared. Change this location function, it is pointless.
Always good food at Freddy’s however while we were dining I noticed no one maintaining the dining area. A bunch of high schoolers were all gathered behind the counter not minding each other’s space. No tops were put on the tea containers and that didn’t seem sanitary. When we left I went to the restroom and when I came out I noticed a couple sitting at the same booth we sat at and it was never wiped down. I cleaned it with a napkin though but that’s not sanitary. Covid-19 is still here!
I ordered through the app so my husband could pick up on his way home from work. When he arrived to the restaurant I tried clicking “I’m here” and it wouldn’t let me because the app tracks your location and it said I wasn’t close enough to the restaurant. My husband was in the freaking parking lot!!! So incredibly frustrating. In the future we’ll have to make an account and both sign in on the app on our phones I guess, but I had used my Facebook account to sign in and it would’ve been a hassle for him to download the app and somehow sign in with my Facebook info. I think it’s fairly common these days that people order meals on apps and someone else goes to pick it up. You need to make an option for this scenario or else make it very clear before ordering what your location settings are. Super annoying.
The app does not clearly show that online ordering is NOT available in my area. I just keeps looping me back to the same list of stores and then the user feels like they are doing something wrong. I didn’t see this until I started searching other areas an found an order button. Worst part is that my local store has parking spaces for mobile ordering even though the app and website don’t support it. Make it very clear and easy otherwise next time it’s simpler to go to Five Guys.
This was easily a 5 star app until they introduced order from the app. When I select my store, the order ahead option doesn’t show up. I will give it a 5 when i can order ahead.
Update: I’m super excited that the last update allowed me to be be able to order in the app, we’ll, almost. First off, I have enough points to redeem a free meal, but the app won’t let me redeem the free meal, it finally let me complete the purchase once I took the free meal off and paid for it. Whatever. So I go to pay; where is the option to use Pay, I can use pay at the store, why can’t I use it online. These 2 thing are minor, what really gets me is that when I go to order, I can’t hit the order now button until I get to the store. What is this about, what is the point on order ahead if I still can order until I get to the store, it completely defeats the purpose, I live 5 minutes away, I should be able to order from home and I guarantee that I will make it to the store before by food is ready. This app is garbage and needs a lot of work.
The Freddys just opened in Coralville Iowa on June 16th 2020. YEAH! The first time we had Freddys was in Cedar Rapids Iowa and we were so impressed. I do hope they keep expanding in SE Iowa. They are a little more expensive than other fast food places but you do get what you pay for.
As for the employees please keep doing what you are doing. You can be proud working for an upscale place like Freddys.
As time goes by I will be updating this review.
When you place a mobile order you have to select the “I’m here” button in the app when you’re near the restaurant, but it always says you’re not close enough to the restaurant, even if you’re inside the restaurant itself. Basic troubleshooting like restarting the app, restarting the phone, enabling all permissions including setting to “Always” for location, and even reinstalling the app did not help. Fortunately Freddy’s customer service at their restaurants is great and they took my order the normal way, but the app itself needs to have this issue fixed before it is released.
I love the food at Freddys, my kids and I enjoys burgers and custards 3-4 times a month. I have been using, or should I say trying to use the app since I got it for the past 4 months or so. The app always struggles to open regardless of networking connection strength, no ordering options from the app, and a recipient entry option that has never worked for me and is a joke. It is almost mid-2020 and this food app falls as one of the worst out there. If Freddys wants this app to be as successful as their food they should take note of what Chick-Fil-A has done (they have the best food app around) and build something similar.
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