Leave a Review Lexus
Remote functions don’t work
Update on below post:
Total amazement… can’t believe Lexus cannot put together a functioning app. I’m a software engineer and it’s not that difficult to release an app that actually works. Latest update fixed the trunk issue but made no change on the remote functions. To this day I have NEVER been able to remote start my car. Stupid weird reasons of failure. Seriously pathetic they can’t release an app that actually works. No confidence… uninstalling and definitely not worth a dollar for this app service.
———————-
I just downloaded this app a week ago and it has been nothing but frustrating. The remote functions are garbage. Also, it constantly says my trunk is open when it is not. The remote start has never worked. Also, half the time it says the request could not complete because there is already a request in process. Try again 30 minutes later and still says the same thing. I give up on this app.Show lessnebxhignwbjkxbsbjc
Overpriced, underwhelming
For $85 a year after taxes this app should do it more then regular key fobs. I know what you’re saying, regular key fobs can’t schedule appointments for service etc. but I don’t need my $85 app to schedule my appointments when I have the app on my $1100 phone that also can schedule service appointments. This app on more than one occasion has told me that it was unable to process my request while trying to start my vehicle only to go outside and find my car was running at other times it didn’t process my request I never started the car. For $85 I should be able to use the app to roll down and up my windows as well as open and close my sunroof some key fobs do that already for free. So if we’re going to charge a premium price because it’s a luxury brand then give your customers something to smile about. I would like to be able to say yeah cost me $85 a year but I can do all this with my app. hopefully someone will read this and say you know this customer has a point instead of reading it and saying yeah right good luck with that. Well I know this looks long but it’s a quick read and I hope someone reads it. I’m two years in and it’s a waste of money. thank youShow lessBirdwatcher44
Developer Response
Your comments are important to us. We appreciate your honesty, as we are always looking into ways we can improve for our guests. Please know we will forward your feedback along for consideration. If you're currently experiencing connectivity issues, we'd like to help. Please give us a call at 800-255-3987.Excellent app
Works perfectly with my 2022 ES300h. One request, can I please set temperature through the app? For example, when I remote start the car with the app, I would like to be able to specify temperature, and whether to turn on heated or cooled seats.
There are sometimes errors, like all of July it thought my trunk was open, but the rest of the app worked as expected.Show lessthe_rus
Great App just with some minor issues
The remote app is very handy for me especially living in all season environment but what I didn’t know was that you can only use the climate controls on a 2020 or newer model. I have a 2015 model and it only allows for me to switch my vehicle on/off and lock/unlock doors. My environment had good internet connection as well but the lag response time sort of annoying. Overall good app just needs to be updated more.Show lessTuckkrrjohnson
All good but…Payments…& Service… Don’t Work
I like the app… but I cannot make a payment without opening the LFS App… It says my account is linked but when I try to make a payment it says to add a payment method and it will not allow me to do that AT ALL… Very frustrating… And I cannot schedule a service appointment without getting an error message EVERYTIME.Show lessTheStick!!
Poor product and CX
The onboarding experience has been brutal. Have worked with their customer experience team for three days straight submitting and resubmitting the same forms. They confirm they receive them on the call but when we hand up I still cannot set the app up with my car. And they have no record of the phone call or documents with the next CX person I speak with.
The product appears to not work. Their system seems flawed. And there is zero indication that they can or will do anything to resolve the underlying issues.
I just called again and was supposed to receive a text message which I never got. So I will have to call a fifth time to do it all over again if I decide to event proceed at this point.Show lessNadler92
Not satisfied
The old app worked well when I got my car in 2019. Every update since has made is unreliable, harder to navigate and basically useless most of the time. If it doesn’t improve in the next week I am going to cancel it. First if all it is now slow to boot up and frequently won’t do I am not able to use the functions. Originally, when the app opened all your information was displayed, now you have to navigate to it. When I try adding connections like a preferred service center, it just spoils. I’m just frustrated, if I can’t use it anymore, what is the purpose in paying for it!Show lessFed up and Frustrated 68
Faulty App
Overall the app is great by notifying you when the doors are unlocked or a window is down. But since the recent app update I always receive a notification stating “Please check the rear seat”. I have this push notification turned off in my settings but I still receive this notification every time I exit the car. I understand this is a safety alert but the app is not functioning properly. Hopefully this error can get fixed in the near future.Show lessM$ A$HLEY
UI Bugs, and usability issues
Appointment creation flow does not have a “back” button. So any changes I need to make from previous selection forces me to cancel the entire flow and start over.
Changing/swapping vehicles on the home page was more intuitive on the older version. (Basic swipe gesture) The black icon on the center of the nav bar has low discoverability and it took me long time digging around the app to accidentally stumble upon it. Also the fact that this button doubles as a function to return to the homepage seems weird.
Minimizing the app on ios leaves the location services on. I have to close out the app entirely to have the app stop using my location.
Images and text clipping when scrolling through the homepage. Stuttering animations throughout.
Cancelling existing appointment call failed, but has no error state messaging. It just returns me to the same screen as if I have taken no actions.
Homepage’s location map taking up huge chunk of space honestly has low functionality. Coupling this with huge top margin above the vehicle images pushes the Make an Appointment button way below the fold. I would have assumed that dealerships would value this CTA as utmost priority.Show lessYOYOlaser
Great App WHEN IT WORKS!!!
Can’t believe we are getting charge yearly to use remote starter and at the mercy of the app for it to work. Especially on days when you need it at 90 degrees plus.. keep showing error message, or after it gets update and redo initial sign in again, when it say it will deliver a 6 key passcode to email, nothing there, on any folders, refresh and resend, waited five minutes still nothing. Lexus, if you want to be a luxury brand and care about your customers, find a way to make this a more RELIABLE APP, especially when we are getting charge yearly.. :/Show lessMr.2kX
