Leave a Review SP1
Don’t buy this garbage.
I’ve tried multiple times to register using their iOS app I been waiting for hours to receive a confirmation email. The supposed support video on the Home Depot website does not exist. Home Depot should be ashamed for selling this junk.Pm andrews
Unusable
The app won’t let you do anything without creating an account. I can’t create an account because it won’t send a verification email. I tried 3 separate times today and checked spam... nothing... I can’t even use the plugLtunstall
Do not buy
I tried setting up my account and it says I have to wait to verify my email. I’ve waited for two hours and nothing even checking the junk mail.
I tried doing this with a separate email and I have the same problem. I can’t get passed verifying my email but I have yet to receive an email to verify.
Will re-evaluate this review if I ever can verify my email and use this product.Show lessxX SIMP Xx
Developer Response
Hi there, our servers were experiencing high volume requests last night, so some users may not have received an email, or experienced delays in receiving emails. We have fixed the issue, you should be able to receive the verification link now. Can you please try to register again? Please remember to check your spam folder as well. We sincerely apologize for any inconvenience. Please contact us at customerservice@leedarson.com if you have further questions.Smart Plug
This thing is junk! We went and bought the GE version and set it up while waiting for the verification email. An hour later and still waiting for it! I called the help number and they said it was made in China and they do not support it. I guess it goes back! Sorry Home Depot....bigeinva
Can’t even get a verification email.
Set up an account and been checking email and the spam folder for the verification email to use the plugs. Resent the email multiple times and no email; useless Chinese made products.sowega1996
Absolute Garbage- do not buy this
The app would not allow me to set up a new account. The screen would switch from “set up new account “ to the normal sign in screen. This happen on my iPhone and iPad.
Do not buy this product.
SP1- please fix your your app!
SP1 contacted me on how to create an account. It is not intuitive compared to other online accounts that are set up, but it did work.
Thank you.Show lessBad app ple
Easy , simple , quick.
It is really easy to set up the plug, operate smoothlyJOEC010
Works perfect!
Easy to set up and works great after connected.Vivien Trump
Doesn’t work
Same problem as everyone else. I click on the “+” and then “Smart Plug” then I see the spinning wheel for a few seconds, then it goes away and nothing happens.leondar
Does not connect!
I followed the steps outlined in the Quick Start Guide: I created an account in the app and tapped the little plus in the top right corner. My plug is in a working outlet and is blinking green. I tapped the “Smart Plug” icon in the Control panel and it just comes up with a loading wheel for a few seconds. Then nothing happens. This is an inexpensive smart plug and the price reflects the quality. Go buy a big name brand smart plug that has been well tested.Show lessTryingtogiveyoubusiness
Developer Response
Hi there! We apologize for this issue. This is an iOS13 bug, Apple is working to fix it. But you can try to shut down and restart your phone or update your iPhone to the most recent software update (if yours is not the most recent version already), you should be able to set up the device. Please contact us at customerservice@leedarson.com if you have other questions.
