Leave a Review Reset
Impossible to cancel
Ok … my fault for not seeing the auto-renew in the T&C. I only wanted to try the program for 3 months. It’s mostly recipes, not what I was really looking for. Imagine my surprise when I got hit up for another 3 months. My bad.
But dear god, trying to find a way to cancel the program is like searching for Big Foot. I’ve been waiting for the in-app “coach” to appear on the chat screen for over 30 minutes. It took me a good 20 min to find where to even go to try to cancel. I’m an hour into the process so far and still no success.
So unless you plan on paying for Reset for the rest of your life, just google The 5-2 diet. It’s exactly the same thing. The only thing this app offers is recipes.
I’m out $150. Don’t make the same mistake I did.Show lessjl75011
Down 5 pounds in 6 weeks
I didn’t have a ton to lose but am down 5 STuBBORN pounds in 6 weeks. I am doing 2 days a week and finding it pretty manageable if I drink water and plan meals. The pounds came off quickly the first 2 weeks.ecattoor
Loving this app ♥️
I have struggled with weight loss for a long time and this concept really that’s what I’ve needed, it’s my first week down 3 pounds. With my job I am eating out quite a bit but also working from home an equal amount so the reset days have been wonderful. The recipes are very simple, filling and tasty. We will see where it goes but as for now I definitely recommend!Show lessAHT6975
Optimistic
Well, I’m new at this, but so far I’ve lost 4 lbs… and I’m enjoying the recipes and the good advice. I can see that over time, I can educate myself on better nutritional choices even when it’s not a “reset day”. And I don’t have to feel deprived when my co-worker brings pizza and a box of chocolates ( literally happened yesterday) because I just tell myself “I can have that tomorrow, if I want to”.
Feeling optimistic about being able to stick to this and sustain any weight loss. I will report back when I’ve got more time in. Wish me luck.Show lessBelleStar154
App is unusable and does not include features I expected
I was excited about this program, and think the idea is great. However, as others have noted— the app is basically unusable. The food tracker does not work consistently (search an item or try to scan and nothing happens), the coach response time is not what I expected, and it’s not at all clear how to use certain features (habits, etc). Like other users, I thought the app would have some sort of real time support or educational component (even via AI, prompts, or lessons), but it has none of these. My advice is to skip this app and try the general idea.Show lesshrhrhrhrhrh
So Helpful!
I love the Reset ap. Planning out what I will eat on those days is what keeps me on track. I also love the suggestions of meals they give you and if you don’t like them, you can change them. I’ve finished my first week and I’m down almost 4 lbs! Love this plan!Quabbin89
No One Responds! Update below.
Have sent several questions through the chat function. Despite promising to respond within a few hours, no responses have occurred! There is no other way to connect with anyone in the organization. Feeling very cheated having paid for 12 weeks of support and am concerned that they will renew my subscription against my wishes in the future.
Update: was given a full refund of my subscription fee! Can’t comment on any changes made to the app, but I am pleased there was such a positive response and that I am no longer out the $72. Thank you for making it right!!Show lesslsnyheiz
Developer Response
Hi there - we're really sorry to hear that you were disappointed with Reset. Can you please email me at john@reset.com so I can offer a full refund? - John (Reset Customer Service Team)5 stars
Reset is easy to follow and effective - if you follow it. Just find the recipes and meal suggestions that work for you. I have lost 20 lbs (3 lbs short of my “ideal” BMI) in 6 months, and I am content. It’s sustainable in real life as long as you don’t go completely crazy off the rails on the free days. Follow the reset day guidelines and don’t be a pig on the majority of the free days and it works. You can be a pig sometimes - everyone overdoes it on holidays, parties, etc. But reset helps you get back on track faster.Show lessJPo613
App is terrible
The science behind the diet is sound and seems to work ok. However, the reset app/program itself is horrible! You can’t search recipes based on ingredient (or anything else). You must enter your weight on the day you weigh yourself (can’t change the date). The foods it suggests are often full of artificial sweeteners and ingredients, not the kinds of things I buy at all. Worst of all, when you search for a food, tons of options for the same food come up with wildly different calories for the same amount. For example, one of the selections for whole wheat pasta comes up as green (meaning it’s a great food for a rest day) while others are red (not a great food for a reset day). FYI-The stats on the package align with the red. Not helpful at all!Show lessKDM-138
Developer Response
Hi there - we're really sorry to hear that you were disappointed with Reset. Can you please email me at john@reset.com so I can offer a full refund? - John (Reset Customer Service Team)Not worth it
I used the reset app for about a month and did not lose any weight. The recipes are not very good and the instructions are usually wrong or leave out ingredients or steps. There are hardly any options either and most of the food they recommend are frozen meals. They don’t explain that you can’t really eat “regularly” on your off days. You still need to limit your calories for this to work. Also I was starving on my reset days and it just does not seem like a sustainable way to lose weight for me. I’m going back to the old fashioned method of watching calories daily, exercising and choosing more nutritious foods and you probably should to.
I gave two stars because it was convenient although their recipes, coaching and food options need some work.Show lessLeelu62
Developer Response
Hi there - we're really sorry to hear that you were disappointed with Reset and didn't see the results you expected. Can you please email me at john@reset.com so I can offer a full refund? - John (Reset Customer Service Team)
