Leave a Review Provident Bank
Bad
Is not enough with what’s going on with covid 19 that I’ve been trying for more than a month to log on in my account an updated would have been enough. Is ridiculous that is so hard to log on. They should step up the game at the bank aja at least hace an atm that you can deposit money on the cars the same dayShow lessraquel figieroa
Developer Response
Thank you for your feedback. We apologize for the issue you had with the new Mobile Banking app. We want to help. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank to resolve this issue.Many features not working
I tried to update my address through the app and tried to go to Settings -> My Settings and the app crashed. Also Bill Pay says there are technical difficulties so it isn’t available at this time.MageshwaranR
Easy & smooth transition
I am a highly satisfied customer of The Provident Bank for over 20 years!
There was adequate time when they notified me with paperwork for the timeline of the new app installation. The transition was very smooth and easy. Everything worked and still does as advertised! Great job and I will continue banking with The Provident!!!!
Thank you!Show lessMsgtTJR
Developer Response
Thank you for your feedback. We are glad you're enjoying the new app. Keep an eye out for new features and functionality in the future. In the meantime, should you need to reach us, please email provident@provident.bank or call 1-800-448-7768.Horrible
Made it more difficult to deposit checks over the phone. Says check date is not current (it is), not made payable to signor on account (it is) and check amount doesn’t match (it does). No way to put it through manually. No way to dispute these inaccuracies. Now I have to make a trip to the bank for something that should easily be done over the phoneShow lessjessicakon
absolutely trash .
Its annoying enough there was no warning of a NEW APP , just an update . but the fact my account somehow does not work anymore yet im unable to register a new account is what's actually pis*ing me off . how am i supposed to cash my checks or do anything related to my bank account if i cant even get past the login screen !?! did they not think beforehand on how everything would run , because honestly from these reviews no one is happy with this app , its just so inconvenient . it really shows a lot about this business since they arent doing anything at all to fix it asap , i guess they dont care since it doesnt affect them . the old app may have been bland and didnt have many features , but at least i could check my account balance . and by the way , if your app isnt even gonna let me access my account , at least be open longer on saturdays so i have some way of depositing money . thanks for nothing , shoulda signed up with chase bank .Show lessHonestlyL
Developer Response
Thank you for your feedback. We apologize for the issues you had logging in with the new Mobile Banking app. We want to help. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank to resolve this issue.Some people should go back to school
Received a letter in the mail and even got an email with clear instructions on how to get back in to my account. New app is MUCH better than the old one it even has Zelle! Sounds like people just don’t know how to read. Oh well you know what they say, “You can’t fix stupid.”idk123456696970
Developer Response
Thank you for your feedback. We are glad you're enjoying the new app. Keep an eye out for new features and functionality in the future. In the meantime, should you need to reach us, please email provident@provident.bank or call 1-800-448-7768.Incompetent banking at it’s finest
This is the last time this bank gets away with some garbage like this. The branch, the people on the phone. All nasty people. Unless they think you’re interested in a mortgage loan lol they are you best friend of course. Clifton NJ branch they used to have this wonderful girl there and I believe she’s gone. Everyone is smug and doesn’t take responsibility for their terrible system. The app has always had issues and this one is just a mess altogether. It’s 2020 and I believe they went cheap on the app design. Well they are going to pay for it as I’m closing my account with them for good. Never againShow lessWoodman7913
Developer Response
Thank you for your feedback. We apologize for the issues you had with the new Mobile Banking app. We want to help. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank to resolve this issue.Great app
Not sure why other people are complaining. They sent out a paper in the mail maybe 3 weeks ago, and I got notice thru email that this would be happening. Both of which came with simple instructions on how to access and change the password of your account. Also, this app looks so much nicer than the last one. Great job, their service never ceases to amaze me!
Edit- I’m not a minion from the bank. I’m someone who knows how to read emails and mail carefully. Stop blaming your stupidity on the bankShow lessahhsenfmek
Developer Response
Thank you for your feedback. We are glad you're enjoying the new app. Keep an eye out for new features and functionality in the future. In the meantime, should you need to reach us, please email provident@provident.bank or call 1-800-448-7768.The app update is awful
The earlier app was simple and it worked, this is just a mess. It has poor UX, and just looks so dated. It’s confusing because you prioritize available balance over current balance. Hard to tell what’s going on in there.
Truly don’t get why you guys went through such a drastic redesign when what you were doing before was more than enough for a bank your size. (And I’m sorry to say this but your site is a mess too)Show lessSleepyspock
The app works just fine
The people who are calling this app terrible are the same people who don’t have the capability to read. I’ve received two e-mails explaining the change being done to the online banking app, as well as a physical letter. The e-mail I’ve received is literally step-by-step. I love that we have Zelle as a new addition.Show less🌊✊🏽
