Leave a Review Provident Bank
ANGRY!
Don’t appreciate the steps they’re taking to implement the new app. Why the heck do they need to prevent us from online banking in general to update an app? What’s worse is our passwords are being reset without our consent and they did little to no job notifying us with urgency that they’re going through upgrades. Even so, what kind of incompetent IT team or app developers are they using to upgrade or change the app. I can get college students to create a better app and layout than this. I’ve never dealt with this kind of BS before. PLEASE FIX!Show lessremedy Yemen
Developer Response
Thank you for your feedback. We apologize for the issue you had with the new Mobile Banking app. We want to help. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank to resolve this issue.What the heck?!
I used the first provident bank app, and it was okay, but I don’t understand who thought a smart idea is to shut that app off with very little warning, and release a new one, instead of JUST UPDATING THE OLD APP! It’s stupid. No thought went into this process. My login credentials won’t work on this new app and I can’t even ask them for help because they made the genius decision to force you out of the old app on the weekend, days before the change is scheduled. Now, since I shut my card off to be safe, I have NO access to my money in the bank. None whatsoever. This bank has inconvenienced me before and I’m quite frankly getting tired of it.Show lessPLEASETHENICKNAMESAREALLTAKEN
Developer Response
Thank you for your feedback. We apologize for the issue you had with the new Mobile Banking app. We want to help you resolve this issue. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank
