Leave a Review Provident Bank
No Bueno
The reviews here are from the minions inside the bank! They’ve posted fake usernames to shield their identity as employees of the bank. The truth is that hardly any Provident customers are satisfied with the process and procedures of this system.
I’ve experienced interminably long hikes after calling the bank. Provident knows that the glitches are legion. If not, why when contacting the 800 number is the first prompt “if you’re having difficulty with the online banking system... press 6”?
After doing so, the wait time is so long that the only option is to hang up. This was a terrible decision to force customers to have to change all of their login info. And in my case, I’m locked out of both personal and business accounts.
The only resolution is to visit a branch and waste more time to get everything in order.
Shame on the institution and the limited personal who redesigned the “new” version of this app.
In the end, this will prove costly. Shame on you, Provident. And please, no more rave reviews from the insiders who are defending this nonsense. It takes little intelligence to know that the inside “spin” is designed to protect the decision and keep a moderate review rating for a terribly flawed system.Show lessMilesSmiles Esp
Developer Response
Thank you for your feedback. We apologize for the issue you had logging in with the new Mobile Banking app. We want to help. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank to resolve this issue.Stop complaining
If you follow the clear instructions that provident sent out in an email at the beginning of the month you should have no problemsdaddyhank
Trash
I had the old app and they randomly shut down the whole app and made me lose access to my banka ccount for 5 days. the person who wrote “great communication” must be someone working for provident because there was absolutely no warning. Beyond dissapointed in the bank and in how this situation is being handled. This could have been a simple update not a whole new app. Looking for another bank ...Show lessWill94556
Terrific Update!
An update that was much needed after the buggy app that Provident used to have. Love the addition of the widget, Apple Watch app and Zelle. I don’t understand the negative reviews. The bank contacted everyone via mail and email weeks before hand that this would happen and provided instructions for logging in.Show lessmikejoseann
Horrible
Makes 0 sense why you can’t update your existing app and why you have to shut down all online banking. Why can’t I get in logging on with my computer. That should have nothing to do with the app and if it does you should have rolled the upgrades out separately so we can access one when the other is down. Now It says my account doesn’t exist online or on the app and I waited over an hour with your horrible customer service line only to never speak with a person and am still waiting for a call back. What a joke. Chase or Bank of America would never be this dysfunctionalShow lessBarlotta
Developer Response
Thank you for your feedback. We apologize for the issue you had logging in with the new Mobile Banking app. We want to help. Please contact us by phone at 1-800-448-7768 or by email at provident@provident.bank to resolve this issue.Annoying
I haven’t been able to access my account for days and this new app still isn’t allowing me to log in. I keep trying to send myself emails or texts to reset my password so I can get in but none of those emails/texts are going through. I’ve always had problems with Provident Bank mobile app...megan13579246810
So far so good
Don’t know why there is a negative comment thus far. I followed the instructions on the email I received from the bank several days prior to the change over and they also mailed a letter home in advance to. I first logged in via the web then proceeded And deleted the old app installed the new one signed in and all good.
I would suggest maybe an option to be able to reduce the font size because logging in the accounts an amounts are super big and I fee anyone standing nearby can see your info. Just a suggestion.Show lessEnvieddesigns
Developer Response
Thank you for your feedback. We are glad you're enjoying the new app. Keep an eye out for new features and functionality in the future. In the meantime, should you need to reach us, please email provident@provident.bank or call 1-800-448-7768.Nice improvements. Easy to access
Clearly folks making negative remarks did not see, or did not read, the numerous announcements sent by Provident in email, texts and on paper long in advance of this change. Announcements were clear about anticipated downtime and included instructions to log into the new app on Tuesday. Using the instructions provided I was able to seamlessly access my accounts easily. Great job and kudos to the Provident staff for great and timely advance communications.
😀Show lessSkysnare
Developer Response
Thank you for your feedback. We are glad you're enjoying the new app. Keep an eye out for new features and functionality in the future. In the meantime, should you need to reach us, please email provident@provident.bank or call 1-800-448-7768.This does not work
This new app does not let me log in. This is unbelievable I have absolutely no access to my account!januela23
Great update
Most comments here don't understand that Provident switched providers and thus needed the new app. Read the communications and if you're having issues its user error. Its 2020 educate yourself.the notoriousncm
