B&B Theatres User Reviews

B&B Theatres

The Boxoffice Company, LLC

Entertainment

Reviews Summary

Positive highlights

🎥

This app hasGreat movie experience

🍺

This app hasFriendly staff and nice selection at the bar

🧹

This app hasClean theater

🔊

This app hasPerfect sound and picture quality

🎟️

This app hasConvenient ticket purchasing through the website

Negative highlights

⏱️

This app hasSeat reservation process is too time-sensitive, leading to timeouts

🔑

This app hasFrequent login issues, requiring password resets

🤖

This app hasDisjointed and clunky app interface, not very intuitive

💳

This app hasPayment issues, with charges not reflecting in the app

🔒

This app hasLack of account integration between app and website

🚫

This app hasSeats shown in the app layout are backwards compared to the actual theater

🔁

This app hasConstant need to log in, even when already logged in

🛒

This app hasDifficulty in redeeming rewards either online or in the app

🔌

This app hasApp crashes frequently when trying to purchase tickets

🗺️

This app hasLack of location-specific showtimes on the website

🥤

This app hasNo Coke products offered at the theaters

Top reviews

Leave a Review B&B Theatres

No response!
I can’t be a fan of an app that is equipped to take your money (and take it quickly) but not offer a way for you to speak to someone if there’s been an error. I tried buying tickets and the app erred out and said there was a connection issue. So I went through the same process. Same error message. App still shows I haven’t purchased tickets. Credit car shows they’ve charged me twice for my purchase.

Might be an extremely easy fix or even an error on my part. But there is absolutely no phone number or way to chat with a representative. Only solution I can think of at the moment is to call credit card company and report the charges as fraudulent.
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Reveille93
2 years ago
I'll ever shows my tickets
It is rare that the tickets I purchased ac TJ ally show up in the app. Crashes often. I running latest iPhone update.
kjgingrich
2 years ago
Payment issues
Kept giving me an error message when completing the payment but never a message the purchase was completed.
djhdgdhejrj
2 years ago
Account info
Please add Face ID or some way to save my login credentials so I don’t have to log in every time.
Kingoglow
2 years ago
WEBSITE NEEDS IMPROVEMENT
I find your website to be very confusing
and difficult to use. Also, it would be nice to have only showtimes to the location that serves the area where I live show up on the website.
I live in Wylie, TX. I have no interest for the movie times for movies showing anywhere else where you have theaters.
ALSO, IT WOULD BE NICE IF YOU OFFERED COKE PRODUCTS!! I live less the 2 miles from your theater in Wylie, TX and there are times that I would drive to the nearest AMC
theater 12-13 miles from my house just because they sell Coke products. Coke is the #1 soft drink in Texas and to me. It is very important to me and I doubt I am the only person who feels this way.
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RaiderRed from Wylie
2 years ago
App has a huge glitch, the seats shown on the app layout are backwards
This is a well known glitch among the staff, but has not been fixed.

Basically, the rows shown in the layout inside the app are backwards when compared to the screen at the front counter.

I was at the B&B bar today and when I showed the bartender the seat I wanted (showed him the layout on the app for Super Pets Cinema 3) he said OMG and called the manager to show him.

He told his manager “this is the issue we’ve been having, where customers buy a seat on the back based on the layout shown in the app but when they get here it is actually a seat right in front of the screen.

Big customer service issue, should not be too hard to fix todo the programmer works with the end users and staff in the theater.
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TavoV78
2 years ago
Can’t login.
I can login to the website, but the same account information doesn’t work in the app since it was updated.
Xero the Green
2 years ago
Great at Showtimes, horrible to purchase tickets
I’m not sure why I keep trying but I’ve tried numerous times to buy tickets on the app only to have it time out or say there is an error. I get no confirmation email about tickets purchase and the seats I select then become unavailable. I end up just going to the website to purchase tickets.
GrayMatter2814
2 years ago
I like the app but have some suggestions.
App is a small improvement over ordering tickets through a web browser. A couple things I noticed that would be a bigger convenience. first, the app will not save my login information. If it did, it would make it much more convenient to login. Second, it needs to be able to either use Apple Pay as a purchasing option, or at minimum save my credit card information. I prefer the first option, as I don’t like having to share my card info. Otherwise, The app works good. I like the fact that you can add the tickets to your Apple wallet, this makes it much more convenient to scan the barcode at the register at the theater. For some reason, the barcodes that are emailed are much harder to scan. so the Apple wallet feature is a plus.
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Iceman0707
2 years ago
App Lets Me Login, No Rewards Credited
So unlike other people I can at least login to my account, but none of my purchases actually credit to my Backstage Pass account. And with this, my tickets are lost in the app immediately after it is closed and the only way I can get to them is through email. I actually think the app is more broken than before.
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buckeyehacker
2 years ago