Leave a Review B&B Theatres
Pay screen crashes
Get to pay screen and it keeps saying connection error. Charged me 9 seats which I only wanted 3. Had to get refunds for 6 chairs.Pappabear69
Why do I want this stupid app??
There’s no place to register. I’m already a member but have never used this online before. They have a “login” button and a “sign in” button! Wtheck?? Isn’t that the same thing? On all other sites I’ve been on those terms are used interchangeably. Anyhow, the login in is to sign into your account. Which I can’t do because I’m not registered online with my account yet. The sign in button is to register your account. Why not just say that then?? So I try to “sign in” aka register and it tells me “a member already exists with that account”, which is me since you use your mobile number. So I go to “login” and click “forgot password” - which btw I’ve never had a pw for this acct b/c until this point I’ve only ever given my mobile number at the theater when purchasing tickets. So when I click forgot pw it sends me an email. I open the email and click to reset. I reset my pw and then go to “login” and it tells me “your membership details were not found”. And it is a vicious cycle! Can’t tell you how many times I’ve retried. So I purchased tickets as a guest, where I will not get credit or points for my purchase. Don’t bother with this awful app. Waste of time!!!Show lessrochellekoehly
Difficult
Incredibley hard to work with, I’ve been trying to reserve seats for an hour nowikerbddgh
Can’t log in
The app requires a phone number to log in instead of email so I’m stuck. Deleting app.Twoshields
Cannot use the App
The App will NOT allow me to log into my account using my phone number. I have to go to the site and use my email. NOBODY will help me with this problem. I’ve emailed support 7 times in the last 2 years. Terrible support!danthemanstl
Can’t log into phone app.. web app doesn’t work well either
Can’t log into phone app. It only takes phone numbers though my normal log in is an email address. My cell number is attached to my normal log in but it doesn’t recognize it… so I enter it and my normal password and it errors out. There is no link to change the password or get help of any kind.
Also, BB should know that the app locks in previously selected seats that fail to finish the purchasing process. Today, the two times I tried and failed to purchase through the app, it locked out the seats. When I successfully got on the web app, the only seats that showed unavailable were the ones I previously tried to purchase through the app. Coincidence? Maybe but I doubt it.
Also the online/web app does not accept my Google payment interface setup. The “add the back of the card number” thing pops up.. and I’ll enter that number, the pop up goes away but I’m back at an empty credit card entry interface. I have to manually enter my credit card details every time. So frustrating. No idea if this is the same on the app as I have yet to successfully log in to it. SMHShow lesstangnfi
Bad app
Doesn’t allow you to login even after changing password several times and NO response from developer or B &B. Easier to go to website even if it’s a pain1SGRk
Login???
Have never been able to login since I downloaded appsouthernvee
Not user friendly
I tried to use the app to reset my password and it wouldn’t recognize my email. I had to go onto my PC, reset my password and now the app still isn’t recognizing my account. What a hassle.sajawr
Worthless
Doesn’t load home theatre even if it’s the only one saved. Can’t log into account, receive an error message every time. Doesn’t access saved credit cards on iPhone for payment, have to manually enter them. Changes the date to future ones when browsing movies, making it confusing when trying to select showtimes.Show lessiLeonidas51
