Just wasted hours
I love ELF makeup and recently decided to purchase. Unfortunately, I can’t. I spent an hour trying to get the website to work. When that didn’t, I installed this app. I spent the next two hours fooling with this thing and I can’t even get passed the home screen to see anything because it’s perpetually frozen! You know what isn’t frozen? The 800 notifications that I immediately began receiving before I could even open the app. No brand of cosmetics is worth this headache. I’ll take my business elsewhere. It’s pretty sad that the company doesn’t seem to care or correct this issue. Just about every bad review I read has nothing to do with ELF but with poor tech support.
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Logging me out
I just ordered something yesterday, and everything was fine. When I went to check if my order had processed over night, the app logged me out and now it won’t let me back in. It won’t let me use any of my emails and it won’t send me a way to reset my password to any of my emails. I love the products that I’ve previously bought from E.l.f., but the app could use some work. I’m looking forward to see if it improves.
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Buggy.....
I love the idea of having an app to use if you don’t feel like opening a browser to go to the website but the app is almost unusable me for me. I log in and the screen freezes, when it finally unfreezes a free me force closing it and logging back in and I’m browsing through categories it will freeze again and then close so I have to log in again. If I try to check on an order or my beauty points it freezes up and sometimes closes completely. By this point I give up and just open a browser and have no problems at all. I’ll be uninstalling this app until the issues are cleared up and then I’ll give it another try.
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Response from developer
Thank you for your feedback. We are in the process of fixing the login issue and we will have a fix for the issue in the coming weeks. We apologize for the inconvenience caused and the App should not be slow as that is not the expected behavior. Please reach out to us at digital@elfcosmetics.com and we will look into the issue for you.-The e.l.f. team
Shouldn’t be allowed on the App Store
The functions so poorly. 99% of the reason I never order their products online is because I dread dealing with their website. So I decided to try the app and it’s WORSE. The website will lag so badly and it takes 3-5 minutes of lag time between one scroll. The app just literally doesn’t respond. It took me 10 minutes to sign in and I can’t scroll at all through the product pages. All of their responses here, and even in recent reviews, say there are updates coming but I do not feel how any of that is truthful. It’s bad folks. Even my small town’s utilities bill pay app is more advanced than this.
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Issues with checkout, customer service & log in
I had higher expectations of the app and of E.l.f cosmetics, to put it simply my very first issue was that the app is constantly signing me out even though I checked the “remember me” box and I find nowhere in the settings to keep me signed in, I also had an issue with checkout because nowhere at the checkout does it say you can ONLY use an E.l.f gift card, I thought I could use a visa gift card but apparently not and lastly I had a very disappointing customer service experience, I contacted customer service about my gift card situation because I was unsure why my gift card wasn’t working and I received a very blunt response and when I sent another response back it was completely ignored, definitely not gonna order from E.l.f anytime soon after this experience.
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Response from developer
Thank you for your feedback. We apologize you had this issue, we will be releasing an update in the coming weeks and it should fix the login issue you are facing. I am sorry you had a bad experience with customer service, please reach out to us at digital@elfcosmetics.com and we will look into the issue for you.-the e.l.f. team
Amazing!
I guess some people said that their app was freezing on them? But that didn’t happen to me! It worked flawlessly and the format was the exact same as the website which I appreciate. It’s super user friendly and The best part has to be that for most products, you can pick a model with your skin tone to show you what the products will looks like. You can also use a picture of yourself, just be careful that you’re in natural light, otherwise it will throw off the tones. But overall, amazing!
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Response from developer
Thank you so much for your feedback and we are glad the App is working well for you as that is the expected behavior. Hope you continue shopping for e.l.f. on the App:) If you face any issues, don't hesitate to contact us at digital@elfcosmetics.com.- the e.l.f. App Team
Not worth downloading
Not sure why this app has 4 stars when literally everyone is complaining about the app’s system. It’s slow, freezes, & it takes forever to choose an option or go to a different page. The touch feedback is late. & good luck trying to order something! It’s frustrating because I love ELF & I’m trying to buy products that are only available online because they sold out in stores. The app & site aren’t even worth using.
Fix your programming and maybe you would have a bigger clientele.
Fix your programming and maybe you would have a bigger clientele.
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