Leave a Review Cenlar Mobile™
Garbage app and comms
Cenlar has the single worst customer service I’ve ever experienced, and an app to match. Only after posting this review did I become aware (via their reply to the review) that they actually have a telephone number they can be reached on. Any and all documents and communications sent to me by Cenlar lists their only/preferred methods of contact to be in writing- as in physical letter, or FAX. Yes- FAX. I had to switch a bank account linked to my account and it literally took TWO MONTHS. Antiquated and horrible customer service. Negative 1 star.Show lessBobbyCavali7
Developer Response
Hi, Bobby, thank you for your feedback. We would love to get some more details on what you did not like. Please feel free to call us at 1-800-2Cenlar.New Customer
Just downloaded app and got started with this company today. Very easy to set up and has all the options for auto pay and paperless billing that I wanted. Very nice app and easy to use.mayfield18663
Developer Response
Hello, thanks for taking the time to leave us a review. We're happy to hear you like the app!App review
I truly appreciate the extremely user friendly functionality of this app! It makes everything easy to use and locate information quickly and efficiently! I wish other apps would follow suit.TrampolineGirl
Developer Response
Hello, thanks for your review, we're so glad you're enjoying the app!House payment
They really need to update so we can pay with a card to take the payment out immediately I hate waiting 3 days for payment to come out .direct help
Developer Response
Hello, thank you for your feedback. Unfortunately, we do not accept debit or credit cards as a form of payment. We do accept payments from a checking or savings account. If you have further questions, please feel free to call us at 1-800-2Cenlar.Really?
A mobile app that doesn’t allow you to upload photos from your mobile device? What is the point of this app if I need to use a computer in order to utilize it? You may as well just connect me to a website then.Cindi Mayweather
Developer Response
Hi Cindi, thanks for letting us know about your experience. We accept JPG, JPEG, PNG and PDF files. Please check if the image you were trying to upload was in one of these formats. If it was, please call us at 1-800-2Cenlar or send us a secure message in the app so we can help you troubleshoot.Payment
I like paying my account payment online it’s user friendly and clear.CJ6305
Developer Response
Hi CJ, thanks for your feedback!Difficult to find things
I find it easy to make payments bit difficult to get to and find tax records, information on the escrow shortage amounts and various elements that are not day to day items.CJ Buba
Developer Response
Hi CJ, we're glad you're finding it easy to make payments. Documents for taxes and escrow can be found by navigating to Documents. If you still need help finding this information, please feel free to reach out to us online or at 1-800-2Cenlar.Outstanding Service
This app is outstanding!!! It’s convenient, detailed and user-friendly. Everything I need pertaining to my account is readily available and literally right at my fingertips. Thanks for such excellent service and for thinking about the needs of your customers.Blue Sapphires 111
Developer Response
Hello, thank you so much for your kind words and for taking the time to leave us a review. We're really glad you're enjoying the app.Cenlar app #1
I have had the privilege of having my loan with Cenlar and I love it - I wish my other loan was with them also - quick n easy to navigate with lots of information availableSDGUMMYBEAR
Developer Response
Hello, we appreciate your feedback and are glad you like our app!Payment management
Fast, easy, and consistent*new
Developer Response
Thank you for your review, we're glad you are finding our app useful!
