Leave a Review Cenlar Mobile™
Schedule a payment date does not work
Trying to set a future date to schedule a payment and none of the dates will select on the app and also on the webpage (using Safari). I can sort of excuse if you’re not 100% working on Safari, but on a standalone app this should be an option.daspeed428
The worst
This Ap like Cenlar is not user friendly. The worst overall mortgage experience I’ve ever had. And when a problem arises with the Ap, good luck finding a person to help. And if you do get help, plan on the next person you speak to, giving a different message.
And now they sent an email asking me to phone them to get the problems addressed. Have they ever tried calling Cenlar? Who has that many hours to wait?Show lessTharayptom
Terrible; doesn’t work
I have an Acct already on their website. The app is however, Telling me I need re-register within the app. I did so and it gives me a message that I already have an account. Duh! Then tells me to call customer service. I ca customer service and get placed on hold for a year. Beyond stupid....Krisscip
Afraid to even try it
After reading the reviews and all the difficulty I originally had setting up autopay online, there’s no way I’m going to create a new account that will probably mess up all the settings on my old one. Wish a different bank bought our refi tbh. This is archaic service in this day and age.Not a review writer
Auto payments
I was not able to change my account number for the auto payment via the app. I am now mailing in the request. It allows me to put all info in and submit but then an error notification pops up.
Barbara HBP Barbara
Cannot see year to date principal and interest
Under home, view loan, a pie chart is offered for **current** year that shows percent interest and percent principal paid. When you go to look at bottom for actual dollar amount totals, which you expect to see **current** dollar amounts.
NOPE. It's previous year. So current year percentages have to dollar amounts, only previous year amounts are offered on the current year tab. That makes no sense. So how do you see current year amounts matched with percentages on current year tab? CAN'T!
Suspecting that was a bug or just really poor design, I clicked on the tab for previous year, thinking that maybe they switched them up by mistake. NOPE. Previous year percentages match dollar amounts.
**Whoever designed this is not thinking.
**Whoever is using it, is frustrated.Show lessjablathe
The “Pay more” option does not work properly
The “make a payment” option does not work as it should. When selected the option “pay more” inside the app, an interface is presented with toggles to choose to pay the “amount due” and another for “additional amount”. The toggle for “amount due”, even when NOT SELECTED, always consider this value to pay in the end of the screen. That said, I JUST CANNOT MAKE ADDITIONAL PRINCIPAL PAYMENTS THRU THE APP, so I am forced to turn on a computer EVERY TIME only because of this app error. I already reported this to Cenlar previously and had no response or correction of the app. I hope they fix this so I can finally make my mortgage payments using only my phone, which is impossible today.Show lessGustavo de Brito
Developer Response
Hi Gustavo, we'd like to look into it for you. Please give us a call at 866-224-0135 so we can help.Not happy at all
I don’t like it. Since you changed the website when I login it just spins and the app always has a message ‘something happened please try again later’. It was always so convenient to pay online now it’s a hassle!July8255
Can’t Access Loan
This is my second loan with Cenlar. I can’t access my account and they can’t figure out how to fix it. So they are forcing me to call every month to pay to avoid archaic fees. These calls have put me on hold for an average of 1 hour. I have to just put it on speaker and go about my day.Fix this please Sad
Great but has a bug
I like the app a lot but I only need to log in when I want to pay extra on my principle. Otherwise I have autopay. Unfortunately there is a bug in the app where I can’t seem to pay an ONLY principle payment. Even when the toggle is OFF to select if I want to pay another monthly payment, it still adds the monthly payment + principle payment. I can’t seem to get the app to recognize that I don’t want to pay both. I still have to use the website in order to do this. Can someone look into this?Show lessRaquellyo
