Leave a Review Cenlar Mobile™
Works great!
I’m 55 years old and not sure why anyone is having trouble with this app. Only used this app a couple of months and it seems pretty straightforward and has a clean and smooth interface. I never pay more or less than my monthly payment so I have no idea how well it works for customized payments. I didn’t have to re-register either. I was already a user of the mobile website which is also pretty clean and straightforward and I was able to sign in and complete a payment within several minutes of discovering that Cenlar even had an app out there. Nice work Cenlar! 👍Show lessBofromKansas!
Developer Response
Hi Bo, thank you for your review, we're glad you're finding the app useful!Bugs galore
Who are the app writers for this putrid application? I constantly get error messages that prevent me from making payments, error messages that prevent me from logging in with face id?? Its always something with this app. Better off signing in online but then again, I believe ive had issues online as well. Fix and do some quality control!Show lessBodhiczar
Horrible interface
I can log into my desktop with my credentials, but for some reason the app requires me to register again. However the app doesn’t recognize my credentials.... I hope who ever authorized this app is removed from their position and furloughed in pay. This is an egregious obvious oversight for the user.Show lesssrhdude209
No problems!
Not sure why this company and this app get such bad reviews. I’ve only been using the app for 2 months, but I’ve had absolutely no trouble at all! And the one time I have had to call customer service with a question, the person helping me was so very kind and professional. Hope my good luck continues!🤞🏻Show lessluluzzz***
Can’t register/ log in or match my account
First it said I already had an account, went to log in and it said I had to register, try registering again and finally “passed”. Then it asked me ALL my information to not be able to match me with my loans, so when I inputting the loan number it says no match... that I should call customer service.. tried multiple times and the call drops right after I have to for the “nth” time out ALL my information again! You guys make it impossible to pay your loans!! Literally your only job is to make it easy for us to pay loans, is like you you hired people for the opposite. Please hire a good tech vendor to fix customer experience for you.Show lessInternational New Yorker
No confirmation number after payment
Ok so I just downloaded this app and made a pay for the first time. But after making the payment it doesn’t give you any type of confirmation number like other places do. They should have it were after you make a payment a confirmation is either shown on the screen or emailed to you. So this way you know for sure your payment went through. Rather it just goes back to the home page after payment.Show lessChijioke5
Missing the Comps
I’ve used this app for some time and it makes it easy to pay my loan. However, while the app still gives an estimated home and equity value, it used to provide recent comparable home sale prices in my area which I found very enlightening but this feature has been removed for some reason, or at least I can no longer find it. Please restore this feature.Show lessBTHEA
Can’t download files from the Documents page
I can’t seem to download any files from the Documents pagr on my Iphone 12 Pro. When I try to do it, I get an error message saying that the document can’t be downloaded and try later. Is anyone else having this issue on Android/older IPhones? Wonder if it’s specific to the new phone.
Overall, I like the app, but it’s not very intuitive when it comes to locating information (aka escrow balance, last year taxes...)Show lessMasha_Zakh
Email Notification Glitch
After a completed payment, I have been receiving every hour a “payment received” email notification. It’s been 26 hours of constant email spamming of the same email notification, indicative of a system glitch. Please fix.Maxsonyte
Can’t login on OR register account
When I try to login to my account it says I need to register again but when I try to register it says I already have an account. I can’t reset my user name or password because of an error and when I try to call for support they’re closed. It’s 3:00pm on a Friday. What time am I supposed to call!?! If I can’t register for this app I will be charged late fees for my mortgage payment. I have never been late in a payment and this is NOT my fault!! This is beyond frustrating.Show lessSuSpence808
