Leave a Review Cenlar Mobile™
App way behind other banks
I pay all my bills via apps, and this one is the most challenging, hardest to use of all of the banks I use.
When scheduling payment, it allows you to add additional principal, but the payment itself doesn’t work for the minimum payment due unless you add additional principal, and then it will only take the additional principal and not the monthly payment.
Scheduling payments via the app is a pain, auto draft is a pain with this app, making partial payments every two weeks instead of a single payment every month is impossible.
Its a terrible app compared to my credit unions and other mortgage payment apps.Show lessPHT2901
Developer Response
Hello, thank you for letting us know about you’re experience. We’re sorry to hear you’re not finding the app easy to use. If your current monthly payment is due, payments received for less than the amount owed will be treated as a partial payment and will be returned to you. You can make an additional payment toward the principal balance as long as your current monthly payment has been satisfied. Should you have any further questions about your loan, please give us a call at 1-800-2Cenlar.Wish it was more user friendly
Half of the time I have notifications for messages but can’t seem to find any. The chat with us feature seems to be missing as well.Starsfan79
Developer Response
Hello, thank you for leaving us some feedback, it helps us improve our app. Currently our chat feature is only available on the web. If you've checked your messages and don't see any new messages, please reach out to us at 866-224-0135 so we can help you troubleshoot.No way to contact people at Cenlar for questions.
My payment was returned and now I have a late fee. There is no phone number or email to contact someone to understand why.KParm33
Developer Response
Hello, we're sorry to hear about your returned payment. There are several ways you can reach out to us, by phone at 1-800-2Cenlar, via chat, by logging in online at loanadministration.com, or by mail at 425 Phillips Blvd., Ewing, NJ 08618. We hope to hear from you soon.Very useful app
Im really surprised how useful this app is. They have multiple calculators personalized for you and even help you map out paying down you loan faster. Very organized and easy to use!Brooks003
Developer Response
Hi Brooks, thank you so much for your feedback. We're glad you're finding the app useful.What happened??
What is the best features about this app used to be the main page showed your remaining balance, and how many payments you had left. Now I can’t find how many payments we have remaining.
My wife just came into a big inheritance. We were thinking of leaving the mortgage intact. However, since we can’t see how many more payments we have left, we’re thinking about paying it off $36,000 too early.Show lessBofromKansas!
Developer Response
Hi Bo, thank you for your review and bringing this issue to our attention. We're working on correcting this and appreciate your patience.App never works
Every time I try to log on to make a payment, the app doesn’t work.Mr. Popo 2 you
Developer Response
Hi, if your phone is up to date, and you're still having issues logging in, please uninstall and reinstall the app. If this doesn't resolve the issue, please call us at 866-224-0135 so we can help troubleshoot this with you.Incompatible with mint
Backwards and can’t connect with mint.DM2adai@1314
Developer Response
Hi, we're sorry to hear you're not finding the app helpful. If there's anything we can assist you with, please feel free to call us at 866-224-0135 so we can help troubleshoot.Easy website
Love how easy you make it to pay your payment. ThanksTEP11258
Developer Response
We're happy to hear you're finding the app easy to use!Thank you Cenlar
I love your website. The organization of your website is beautiful. Thank you for all of your support. I’m trying my best to pay you off in full.Kenthebiochemist
Developer Response
Hi Ken, thanks for your feedback, we're glad you like the app.Worst ever
I’m going to make this short and horribly sweet. due to their business practices of only doing one escrow analysis a year I found out 18 months into my account that I was $8800 in the negative. I only found out because I started to see differences between my paper statement and online statement with the online statement I didn’t enroll into until well over a year after having my account with them. They never sent me any notices and I had to request a second escrow analysis prior to their annual escrow analysis and now being forced to pay double my expected mortgage payment within one month.Show lessAngry disappointed is taken
