Leave a Review PSEG Long Island
Very Buggy
Since the update to iOS 16.5.1 and or the apps most recent update, the Face ID for password has to be done multiple times to login. The homepage reloads multiple times, view bill doesn’t work, bill button on bottom left does nothing.
This app worked fine before the updates and I liked having this app to view my bill and usage and for reporting and tracking outages.
I do hope that the bugs will be squashed soon.Show lessartzestuff
Usage screens
The usage screens don’t work. We have solar panels so often our KWh is negative. The App adds the kWh generated by the panels to the KWh we use as a positive number. The error nearly doubles our usage. The billing is correct but if you like to monitor your daily usage these screens are useless. Tried contacting PSEG numerous times but they are not familiar with their own app and make excuses such as there is too much data for the App. They tell me to use the web site. Bottom line is they don’t care.
So don’t waste your time with this app cause PSEG says to use their website.Show lessSunday solar
Those brave guys
In this record-breaking bitter windy cold night the power guys came 7 hours earlier than the revised scheduled time! And at 3:30 AM they found the problem and repaired the power line— and the lights and heat came back on! Enormously grateful and full of respect for all you have done. Thank you.lush light
Easy to navigate
Simple and easy to understandSophia sparkling Jewell
Billed for Wrong meter !!! Be Careful!
I was billed for wrong meter for yrs. Not sure how many yrs ? Be carful putting in someone’s name & leave in their name ( my son left for Army) they only reimbursed me for time was in my name. I switched to my name when my son came back from Military, 6 yrs later he moved elsewhere . He had to give permission to them to do this. It's not fair they didn’t reimburse for whole time ( 7 -12 yrs. ) they screwed up & charging me for wrong meter ( other apt has 3-4 living in it ) for 7 + yrs when 1 senior moved out. He was landlords Dad. ( I live alone ! ) landlord had to give permission for PSEG to come to check this out! For yrs I asked them to let PSE&G come as my bill skyrocketed after they rented to 3-4 . Landlords rich so didn’t care about my bills, just collect $$$ . Be careful these PSEG workers doing correct thing’s & not ripping you off !!! I ended up not having to pay elec. for 1.6 yr PSEG only reimbursed me for the 1 yr it was in my name! I’m still not sure my bill on right meter. They made me get smart meter , bill went up immediately! Wish my son & I could get reimbursed for the other money for yrs they billed me wrong meter! I wonder how many they’re doing this too. I couldn’t change to my name w/o my sons permission he was over seas!!Show lessUgh!Madd
Usage consumption/generated
I just went totally electric with regards to heating my home. I have solar panels as well. Once I converted, I noticed my energy generated on the app has dropped considerably, even though on my app it has been consistent, all things being equal, sunny day etc. this is concerning to me as now I totally need the proper credit for my energy created, I hope this is a glitch in the ad as this is a serious problem if what PSEG is reporting is “accurate” according to them. I will give a better review if it was a glitch, I understand things happen.Show lessBen C. 927
Great app PSEG
Good app. allows me to monitor my usage and pay my bill without getting more paper to throw away.ECDO
Let us download the bills
I keep track of all the bills I pay in a folder on my phone, even though I pay them on the App. I should be able to download them from the App instead of having to go to the website to do that.DingerFan
Bill printing
While trying to pay a bill , customer Id or Billing number is required. You have to enter that when transferred to SpeedPay. Either leave the information available on the screen or when transferred pass that alongBrianD921
Developer Response
Thank you very much for the feedback!Pucul6
You need that app to tell you how much you use daily and how much they cost you you have to wait entire whole month to find out how much you use and how much is your bill
Does not acceptable should be the up a little bit more Asmarpucul6
