Great response and restoration of power
I used the app to report a power outage and when I submitted my info the app informed me it was a known outage and the expected outage time was 2 hrs. This was helpful to set our expectations and also that it was known issue let me know I did not need to escalate. Power was only out about 10 mins. Well done.
Show less
Response from developer
Thank you very much for your review.
Updated version is very buggy
Every time I turn my screen, the app spazzes put and won’t stop flipping the screen back and forth. I had to restart my phone several times.
Flag light on app
Who’s the smart cookie who thought to put an additional phone flash light on button in your app, we’ll done!!!
I cannot login
I just downloaded the app from the AppStore but when I try to log in, it says “Alert, there was a problem processing your request”
I have tried uninstalling the app several times but nothing seems to work to solve this. I need help.
I have tried uninstalling the app several times but nothing seems to work to solve this. I need help.
Minor improvements
The App is mostly good. Couple of feedback points below:
1) After iOS 15 upgrade the screen rotation has gotten messed up. It keeps flipping from between landscape and portrait.
2) Login is slow
1) After iOS 15 upgrade the screen rotation has gotten messed up. It keeps flipping from between landscape and portrait.
2) Login is slow
Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Customerserviceli@pseg.com. Thank you.
Something is wrong
This latest version goes crazy with the graphics until it crashes my phone. I don’t really know how to explain the problem. I had to delete the app because I could not quit out of it and seized my screen.
Satisfaction
Thanks for making my life easier.
Generation that was not born with computer/Technology, has difficulty to adapt.
The industry must consider this handicap.
Develop technology easy to understand and use.
Thanks
Generation that was not born with computer/Technology, has difficulty to adapt.
The industry must consider this handicap.
Develop technology easy to understand and use.
Thanks
Most recent update removed bill pay
The most recent app removed bill pay and the ability to see my usage and anticipate my next bill, the main reasons why I downloaded it to begin with. Please bring back the essential features.
Thank you!
I want to commend the speedy and courteous service by your company. We had a power outage today in Valley Stream, NY. (53 Fremont Rd.) and the projected time for restoration was 1:45pm. Our service was up and running at 10:45am. The man who fixed it quickly is named Bennett O’Donnell. We would like to give a 5 star rating to him! Thank you again!
Show less
Response from developer
Thank you very much for your review.
A little tough signing in
I had to call PSEG to reset my security answers but the lady was very nice and I was able to now I could use the app without no problem my new password
