Leave a Review PSEG Long Island
The very best app for me
I have seen the gas, lighting company grow from having to personally pay my bill on site or mail. I’m old enough to remember does anyone else? Now the smart phone app has been a hit for me, recently where I live we had our power go out. It seemed like minutes,
The staff on duty were on the property and I got a call from PSEG I got a text message from PSEG, and I was impressed! We can’t live with out power on Long Island so be proud of them for stepping up and doing their job
Thank youShow lessHaje strong island
Can’t be used on iPad
Unfortunately the app developers don’t know how to create an app to properly display on an iPad. The display is way too large to view properly in portrait mode (default) and it does not offer a landscape option, so it’s totally useless.
Either get help from an iPad app developer or hire one.Massapequa Bill
Has the necessities, could use work
The app has the majority of the necessities needed to check bills, look at outages etc. The developers could take a look at the Con Ed app for NYC for some ideas as it has some additional useful functionality which could be helpful in this app.
Note that the “feedback” section of the app is currently not working. Additionally someone misspelled “degrees” as “degress” in the app usage section. It’s a small mistake, but it does show there was little review or testing of the app prior to distribution.Show lessJ68stingray
Developer Response
Thank you for suggested improvements to the application. We are always looking for customer feedback. Please feel free to email any additional items to Customerserviceli@pseg.com.Money
They provide service but they also send emails and nasty calls 5 days BEFORE PAYMENT IS DUE.
After a due date a polite reminder is acceptable
BUT 5 days BEFORE IS OBNOXIOUS.
Especially in these tense times.
Many power failures, because there ability to fix matters happen so many times. the majority of homeowners had to spend thousands of dollars on generators so they have electric, only because electric fails so many times.Show lessBryanskylar
Essential worker
Very happy with response text outage again this am rich called me back in 2 minutes to get someone to help!! The power is restored within 10 minutes...ty for heat and a shower off to battle covid I’m a nurse!!❤️💫👍purrfectgata
Good 4 me
With an abundance of so-so reviews, I thought you might like one that’s uplifting. I have to agree that the hurricane responses could have been improved. However, for my purposes, this app is just what I need and appreciate. My bill & usage info is sent to my phone & my payment is sent from my phone. A follow-up bill arrives in the mail...what could be easier!Show less67flowers
Developer Response
Thank you for taking the time to review.Outage
We lost power around 1240am and the app said by 1am it will be restored. And at 105am we got power back. Thank you for your help and accuracyemtanne
I’ll summarize the hundreds of reviews
So the app was created to do various things such as billing inquiries, provide usage data and in my primary case as a tool to report and monitor the status of power outages. Hopefully PSEG learned the hard way to increase bandwidth to the app server(?). The recent TS Isaiah caused widespread outages and if you decide to read through the reviews will see the server crashed during the storm presumably due to high volume usage. Isn’t the purpose of the app to allow quick and easy information access and issue reporting for customers and relieve call volume? You would think they would prepare their infrastructure to handle the increased usage during a storm. Evidently not. That’s the big takeaway. For the cherry on top, when attempting to review my usage, the app is showing average temperatures for July and August to be 45 F. I wish it was true so then I wouldn’t have had to run my AC constantly. But it does show my bill spiking for those two months....so either my bill is wrong or their temperature is wrong. I think I know the answer.Show lessMalutki332
Account can be hijacked
You would think that they want you to go paperless billing with this app but there isn’t a way to print your bill so you can have a hard copy. A hard copy so you can bring to their office and show them how someone else hijacked your residential account and closed your valid account!capt766
Useless
They created this app to collect money. Doesn’t work especially when there are crisis like storm when a lot of people trying to connect. Forget the customer support, worse then the app. Bad management. This is what when you have monopoly.eskli99
