Useless in a power outage.
We got hit by Tropical Storm Isaia today. I downloaded the app just in case. It set up easy as I already had online account. I worked all the features and it seemed fine. The storm took down the whole community, 1285 homes. I tried to report the outage, but the app wouldn’t take my account info when I used the fingerprint reader. Said there was an error. When I manually put in my info, I got the same error 5 out of 6 times. The 6th time it brought up my account. I then tried to use the report on outage tab. It took my phone number to call my and then crashed. It reported an unspecified error.
I feel that this a server issue that PSEGLI did not anticipate. The app crashed do to insufficient capacity.
I wasted a lot of time today with this useless app.
PS you could not get through by phone because of excessive volume.
I feel that this a server issue that PSEGLI did not anticipate. The app crashed do to insufficient capacity.
I wasted a lot of time today with this useless app.
PS you could not get through by phone because of excessive volume.
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App is a piece of junk
If you try to report an outage without logging in by acct/zip or phone/zip the app cant find my acct and i am entering the acct from statement. If log into my acct and submit outage report i get error submitting alert. Worst app ever created. They ought to be ashamed of themselves for attaching their name to this junk. Tried about 20 times.
Bottom line is company cant even find a way to notify people propely.
Bottom line is company cant even find a way to notify people propely.
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Log in failure
I have tried logging into the app since I moved. I called customer help and they just tell me to change my password but I always get the same error —“there was an issue processing your request “
I have uninstalled the app too. I really wish it worked because our power went out and the website doesn’t work and the texting doesn’t seem to work either.
I have uninstalled the app too. I really wish it worked because our power went out and the website doesn’t work and the texting doesn’t seem to work either.
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Useless app
This app tells you what you used last month as an average. Who cares we would know that when we get our monthly bill any way. This app should give daily update to the minute information on usage. Then you could adjust accordingly. With the new meters that transmit the information you would think PSEG could get you a bill every 30 days that doesn’t happen either. This is what I was told when the meter was installed. You could save electricity with more efficient delivery of information. Right now it’s a waste of time.
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Response from developer
Hello. Thank you for your feedback. We're currently working to bring this data into the app. We'll be releasing a new version with this feature in a few weeks. If you encounter other issues, please email us at Customerserviceli@pseg.com
Garbage
This app is absolute garbage. You click on more information on the map and it tells you to download the app for more information. The company that put this app together should give pseg their money back so they can hire a real development company to build an app their customers can use. Completely useless.
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Doesn’t work
Tried to set this up as new app. Tells me already exists. Don’t remember setting this up, so I put in to ask for help with user name. I put in my e-mail address to get some help. All I get is a message saying there is a problem with the account!! It can’t be both ways. It either doesn’t exist or it does. I get a monthly bill so it obviously exists.
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Don’t waste your phone space
Downloaded thinking it would be convenient but since I downloaded it, I’ve only been able to use it once. It never loads after password in entered it changes to the “Accounts” page and stays loading forever. No error message.
Ok app, no way to submit meter reading
I’ve been waiting for PSEG to come out with an app. The one big issue here is that there’s no way to submit a meter reading. I have to log in through their regular website to do that. Please make it so I can go to “Usage”, click on Submit a reading, and either type it in or access the camera to scan and upload. Do this and the rating changes to 5 star
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Response from developer
We really appreciate your feedback! Our team is working on bringing this and other options to the app in order to provide a better experience. Stay tune for this enhancement in the next few months. Thank you.
What’s the point?
I don’t understand the point of this app. It offers nothing over the Web site, and considerably less information than the paper bill. This is a squandered opportunity. I’d rather have had my exorbitant electricity bills reduced. I can’t put in meter readings. I can’t access any meaningful usage or billing history. I cannot access any data whatever that might potentially help me reduce my electricity footprint, or even compare to others. So this is a PR exercise and a waste of money. Work on reducing the bills, preferably by improving the dire efficiency of the infrastructure. That almost half my bill is for “delivery charges” is absurd.
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Only one flaw with this app
It does not work in landscape mode, which makes it impossible to use with an iPad. Otherwise the app works perfectly.
Please fix this problem.
Please fix this problem.
