Total BS
The app does nothing. They don’t update it, the info is bad info. They have an icon representing workers in my area for the last 3 days and they aren’t working within 2 miles of my house. The map is not accurate. The times for restoration are BS to get you to not call the service center. Basically it’s as mismanaged as the company that owns it.
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No Response. Hassle to Use It’s Good for NOTHING
Your app is almost as bad as your ( so called) storm prep!!!
Power line down for 2 days...promises promises. No one comes,
No updates...and while running and riding in neighborhood, and surrounding neighborhoods....NOT A REPAIR TRUCK or CREW to be seen. Give us a break . Ever storm big or small our 22 home island looses power. FIX OUR BLOCK FOR GOOD! 8 outages in 2 yrs....You are LOOSING any decent PR you had.
FiX OUR BLOCK FOR GOOD!
Power line down for 2 days...promises promises. No one comes,
No updates...and while running and riding in neighborhood, and surrounding neighborhoods....NOT A REPAIR TRUCK or CREW to be seen. Give us a break . Ever storm big or small our 22 home island looses power. FIX OUR BLOCK FOR GOOD! 8 outages in 2 yrs....You are LOOSING any decent PR you had.
FiX OUR BLOCK FOR GOOD!
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Useless During Storm
PSEG Long Island horrible communication during tropical storm Isaias - App along with their website were rendered useless during the storm and failure to communicate anything on restoration of services. You would have thought service providers would have learned something after Hurricane Sandy in 2012. It’s amazing how fast everybody receives communication that their bill is due but when your service is out you are literally left IN THE DARK !!!
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No actual information on my area
There is no way to receive information or get in contact with any actual person to know when power will be restored, the wires were fixed near me and power still has not returned in Bay Shore NY please give me some kind of information because your app has been less than useless thanks.
Outage reporting doesn’t work
Downloaded app because I can’t seem to find a status and able to report outage through the text service, or on the website. Last try was through the app and get the same error messages I get through texts, website and now App. I guess PSEG waves plausible deniability they knew of an outage? If it’s not reported then it didn’t happen?
PSEG should be ashamed of this. All parts of their app and website work except for outage reporting and status to restore. Ridiculous.
PSEG should be ashamed of this. All parts of their app and website work except for outage reporting and status to restore. Ridiculous.
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Blocked information
The cause of the power outage on the outage map is blocked by a blue strip of buttons for “Report Online” and “More Information”. When you scroll down it moves with the screen and remains blocking over top of the Cause of the power outage no matter how much you scroll. Please fix this bug as it’s extremely annoying.
Also reporting a power outage in the app doesn’t work. It keeps telling me “Error. There was an issue reporting your outage”
Also reporting a power outage in the app doesn’t work. It keeps telling me “Error. There was an issue reporting your outage”
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Very disappointed 😔 😔😔😔
Every time I open up my app it doesn’t recognize me. I have keep putting in all of my information again and again and it should be way more user friendly. So upset we are without power as long as we have been. I’m hearing till possibly Friday but definitely till tomorrow in August! This is so upsetting. I have my two little children with me and I can’t even get in touch with PSEGLI. Please update this app and please update us on when our power will come back?
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Unbelievably incompetent
This app and their service are unbelievably poor, constantly kicked out and wouldn’t let me log in with my correct password. Been without power for over 24 hours and they haven’t updated me once and their telephone service hung up on me twice. I’m suppose to trust them in situations like this and what do they do? Their website shuts down and all their services do not go through. Extremely untrustworthy and absolutely appalling service.
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Does Not Work Half the time
How is one suppose to rely on an App and Facebook when there is no power? No power means no WiFi. What if someone ran out of Data?
When you call they claim to use the app (which won’t allow me to login) or Facebook.
This app reflects the incompetence of the company PSEG in general.
When you call they claim to use the app (which won’t allow me to login) or Facebook.
This app reflects the incompetence of the company PSEG in general.
Useless, except to pay your bill
We lost the power in our area - several blocks in each direction. I open the app and it says < 5 homes affected. I select the report the outage in front of the login screen. It says my account can’t be found. Strike one.
I register using the same account info. Success! I select the option to send a text reporting the outage. The reply states I have to text REG to use this feature. Well, it is associated with my account, but OK. i gets no response to my REG text. Strike two.
I login to the app and from the bottom ribbon, I tap ‘outage’. That also fails with an error ‘there was an issue reporting your outage. Strike three.
So no power and an app with three ways to report an outage and all do not work.
I register using the same account info. Success! I select the option to send a text reporting the outage. The reply states I have to text REG to use this feature. Well, it is associated with my account, but OK. i gets no response to my REG text. Strike two.
I login to the app and from the bottom ribbon, I tap ‘outage’. That also fails with an error ‘there was an issue reporting your outage. Strike three.
So no power and an app with three ways to report an outage and all do not work.
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