I signed up last night . I have a question which could not be answered by the chat robot . I was instructed to call. I called but did not receive the option to speak with someone and was directed back to the chat where again- there isn’t the option to discuss “other” Are you requiring your members to have the heart attack jab in order to qualify ? Why there isn’t the option to talk to anyone ? I see a huge problem with the fact that there is no live agent answering calls . I also don’t trust your “background check” that is stating my home address from over two years ago as my “current address” One other issue I am having is the pop up window every time I log in- asking me if I am “Covid 19 vaccinated” there isn’t an option to say I didn’t take the “safe and effective” jab.
Developer Response
Hi there. We're sorry to hear about your experience. Your feedback is always valued by us as it helps us improve our services as well as ensure that we continue to provide the best possible experience for both Papa Pals & members. Please note that Papa Pals are not required to be vaccinated! In the meantime, our Onboarding team would be more than happy to further assist you with the application process. Please submit a ticket to our team at the link here: https://papa.com/palsupport. Once submitted, be sure to keep an eye out for a confirmation email and other updates.I’ve worked as a pal for over a year. The number one priority is keeping Papa’s and Pal’s safe. I nearly went to a registered sex offenders home. I was not able to confirm the visit after a few attempts. It was a fluke that I discovered he was a registered Sex Offender. Papal needs to do criminal background checks.
The app has significant issues. It worked fairly well good for a while. It’s been months of having issues not receiving my requests from clients and jobs not showing period. It’s so frustrating. I love working with the elderly and their app shows either no jobs or very few jobs. Please fix. 🙁
I lived in AZ and worked this job for over 2 years. I was getting paid $17/hour. I moved to Texas and they lowered my pay to $13/hour just because I moved to a different state! I’m over this company! And to make things worse They don’t pay you for mileage driving to the client! This company tries to pay the bare minimum but want us to clean, help clients with whatever they need help with but your definitely not appreciated or compensated appropriately
Overall, this has brought a lot of joy to me. It’s wonderful to feel like you are helping people.
However, the app should list the major challenges the client faces so you don’t have to ask so many personal questions. One profile I read just said, “dementia.” It didn’t include anything about the needs of spending four hours alone with someone who has a major health issue. PapaPals are not trained caseworkers, but the caseworker at least has the file.
PapaPal also needs to get parking information. The Pal puts themself and their vehicle at risk riding into unknown environments.
I have been doing Papa Pal for maybe a year or more. I think it is a great app and does really provide the help for those elderly in need. I have helped many clients in this app and they were really appreciated the help. I even had regulars for several months but unfortunately for some reason I no longer seen their request in the apps. There are some pros and cons to working with Papa Pal. The Pros are you can get paid within 1-2 days; also depends on your bank, the client hours are usually anywhere from 2 to 4 hours depending on client needs/hours left in the year, and my clients were usually about 5 to 15 mins away unless I chose a farther away client and you could potentially get a bonus if a client really needs help and they haven’t found anyone to fill that schedule. The Cons are that you can’t pick up clients back to back; the clients hours would overlap (they really need to make it where Pals can do back to back clients), the pay is like near minimum wage, I also would have like to help the clients with more than just cleaning. Sometimes if you get done with the task early the clients usually don’t need or want anything else but cleaning and you end up losing 30 mins or more of your 2 hours your scheduled for which is not good since your only there for 2 hours . So I really think if Papa adjusts a few things, and really takes the feedback into consideration this app would be 4 or 5 stars.
Developer Response
Thank you for your feedback, Sasha! We're hard at work improving the Papa Pal app and experience for both Papa Pals and our Members. We appreciate hearing from our Papa Pals, and we will be sure to share your review with the relevant team.I’m new to the a few months now and it’s been so great getting to know new people I’m a Nurse Assistant so this is right in line with what I do I love helping people and this is by far a great company to work for Papa Pal goes out there way for there customers and employees thanks for the wonderful staff y’all have provided.
Andromeda F. - Papa Pal
I cannot tap on submit button when filling up the line for signing up. It’s always hidden by the keypad. Also After filling up I always have a blank interface. I definitely not be able to joint the team on phone. Hope the next update will take care of this issue. Thanks
This is a great program where you can have a positive impact on someone's life and also on yourself. The simple fact of being companionship of someone who has somehow been alone is something that makes me very happy. If you like to help others and have flexibility in your work, PapaPal is ideal for you.
I I’m still going to suggest that the CEO of papa pal still works with their employees on customer service and the professionalism they should carry, however I did get my first payment, I’m going to try this again because the concept is really beneficial to be able to choose your own hours and clients. This part is really good. So yes this app is good.
I feel so excited for each visit I schedule with Papa clients. I am also saddened with the worry clients have because of the limited amount of hours offered as a benefit to them. I personally have been requested to return for visits with everyone I have met and have built trust and friendships. I am constantly reassuring them that we will make it work with the hours aloud to them I wish it could be a 2-3 hour each week visit for all clients not a limited 60 hours to the ones that are truly are alone, and have come to depend on us. I feel I need to do more.
Developer Response
Hi there, your feedback is important to us. Please rest assured that all reviews are raised with the relevant team for consideration. We appreciate you taking the time to share your experience with us and for all that you do for our members. 💙
MagNag
pjmckinn
Monez.
chitchatchickencar
Sasha Bone't
Dr. Takeaway
Biienv
EsserKey
kk123456789010
saving is good
