I have started with PapaPal a couple of months ago. I have been having issues with this app for months. I have asked help several times and I have not still received the help that I needed. I have asked several times about the information link for signing up for Direct Deposit and I still have not received any help still and we are now in the month of December. I have called several times and the person that helped me are not sure how to help me. Meaning she does not know this and that. I have done my first call a couple of months during the time I have started and it dies not show proof of the person that I have contacted. I am mot understanding why I am not receiving the help that I am needing. This app needs to be rebooted because some of the features are not responsive to changes. Especially when I am trying to update my informations. This business has potential but it is making a lot of people deactivate there accounts. I would like to continue my services as a PRN caregiver. And it would also be nice to add more patients that live in the Houston area to be an option. This app needs to be fixed and promotes better with a state wide acceptance of services.
1 star only because in-person jobs are visible . I am so very disappointed in this app or job. I love helping elderly and have always wanted to become part of the papa pal team. I’ve tried 1 year ago and got denied , tried again in 2021 one and they never responded to me . I tried again 6 months after and I never had to do any phone interview by recording myself which was much easier .I wanted to do virtual visits because it suits my kids school schedule and my lifestyle . Anyways I got approved over 1 week now and I’ve set up everything they told me to do even clicked on the link to some newest version they told me was out but it looks the same when I did the update nothing happened it brought me to the same old or new app I’ve already had . It’s been over 1 week and all I could see is in-person visit and I’ve clicked on virtuals, change the locations in all different range 5 miles, 25 and max it to 120 aswel yet still nothing happened. Still seeing in-person visits only and sometimes when I change the location to the 5 miles it’s still showing up to 76 . I am not enjoying this and customer care took forever to get back to me . I’ve a car but I do not love to drive I use my car only to get my kids from school . I prefer to do virtuals and maybe in the future when all is over with then I can trust to take anyone in my car or may have opened availability by then
What is going on with this ridiculous new app? Why, why, why did you guys have to change it? This new app is more for like 5 year olds who need the visual and interaction. We pals need simple things point and click and that’s it, let’s go and get it done! we don’t need all the cartoon stuff you added. Many times we drive from one papa to the next and have no time to play and scroll and point and click and open another half screen, to open another screen. please bring the old app back and if you must change it make it simple.
I would rate 5 stars for the job itself. They pay great for part time and I love how you create your own schedule. You are almost your own boss. I love working with the pals and knowing in helping others as a living. The only reason it’s 4 stars is because the app needs to be improved. It’s very slow like cancelling visits takes a while through the chat group. The biggest issue I have is leaving a review for the papa member themself. Unfortunately they make it so you can’t submit the review until you select a task you completed but some members don’t have any tasks to select! So it’s just constantly popping up when I refresh the app and is a reoccurring problem. Besides that I really really can say for once I love my job and love working with the members. I wish there was benefits and more members so this can be my life long career because I wouldn’t complain a day.
It would be nice when you log in it would keep your available time,days, tasks and distance each time and allow you to update as needed. When you view one day of visits it should only show that day and if you want to see all the visits hit all. My requests tab should just be for those visits that you are the Papas favorite. The notes should reflect the favorite pal so others know there is a favorite. These would help some of the redundancy of the app.
The visits are duplicated which is confusing also.
Thank you, Tammy Kuck
I signed up to be a Papa Pal beings. I love helping others. This app has been nothing but a headache and customer service is even worse. I have been having a issue with my app not being able to find the virtual visits. An when I first signed up there was a lot, the second I signed up to do face to face visits as well all the virtual visits were gone vanished. I have been trying to get help for days and they all say the same thing. I tell them that doesn’t work and the leave the chat. Awful I was really hoping this would be good for me and my family bringing in a little extra cash.. being I stay at home with my kids.
An awful app. The concept and idea is there but there are so many issues that follow it. First the application process took weeks for some reason and I barely heard back from anyone about it. After I finally got accepted I started signing up for many virtual and in-person visits. The app has so many glitches I can even call my pals or they all don’t answer and I spend hours worth of time to not even get paid. I have virtual visits I signed up for but it doesn’t even let me accept them. Complete waste of time. I wish it worked and I could just spend time with the pals and make some money but it’s an awful app. No one supports or helps you through it either.
Frustrating that so many visits never happen. I will confirm a visit, wake up early only to find out my visit is canceled. When I had an asthma attack because a members home was full of cat waste, there was no one available to help me. The chat is useless and waiting for support on the phone takes 90 minutes to get though. Just drive 24 miles to a visit after trying to confirm to find out patient is in care facility and does not need visit. I drove over 48 miles total, 1.5 commute total for only 1 hour compensation to say sorry. I can’t pick up other calls last minute so my morning was a waste. I really want this service to work but it has only exposed me to constant hassle. I only stay on because I do have a regular patient that is an absolute pleasure and I continue to assist her.
I love this app I like the fact that you get to do in person visit and if your not feeling to well you can also do virtual visits. What I don’t like is that once you have completed your visit it says go to my payment portal to view payment details. I feel like like the snout you was paid should b posted at the bottom of the visit. We shouldn’t have to b redirected to other page just to view the snout that visit was for. I also don’t like that we can’t respond to the customer support on the live chat. I also don’t like that we have to call or wait for customer service just to cancel an visit. And last but not least I hate that the system will show you right away how many visits you did but is slow to show how many hours you completed. You have to wait until you complete your next visit before the hours you did on the last visit shows up.
Developer Response
Hey Pal,
Thanks so much for your feedback. We agree with everything you said, so we are fixing it. In the short term, we’re addressing the support issues, ability to cancel a visit in the app, and real time updates to your hours completed that you mentioned. In the medium to longer term we’ll be making it easier to see how much you made in the app.
Your feedback matters to us and helps us improve. Thank you for providing it to us. Please continue sharing ways we can make your experience better. We are committed to you.
Best regards,
Alex I work in long term care and have a degree in Gerontology. I can tell you that this company is super sketchy.
From an employee viewpoint you are basically cold calling older adults. Most don’t know about the service or what Papa even is. Papa makes a deal with their insurance company and then has you do the heavy lifting for absolutely bottom dollar pay. You end up spending an inordinate amount of time working for no pay.
If you do manage to get an in person visit (which is rare) you will most likely spend the time cleaning. Not to mention, a majority of the time you will schedule a visit, mark it on your calendar and then it will get magically “cancelled” last minute. If you value your time or older adults you will stay away from this company.
I could go into a lot more, but long story short I don’t think they’ll be around very long.
SheTrending.
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