I won’t go into detail but I had a sexual harassment incident and Papa did nothing to help until about one month later and even then it was like pulling strings. No one would return my calls, and made it like no big deal. When I finally did talk with someone they acted so apologetic, but only once I took to social media.
I have not met an elderly that likes this app. The lady I was consistently seeing kept getting calls from them and switching their pal when she kept requesting me. The app is terrible + the business is just money hungry and doesn’t care about the pals nor the elderly.
Please please work on this app more. My main complaints:
1. The window for scrolling for clients is very small. I wish you could have the entire phone screen to scroll but you can only see one or two names at a time
2. The page doesn’t save when you change screens. It resets and you lose your place. If you go into a client page and back out the whole page goes blank and resets. It’s aggravating and eats your time.
3. They need more filters. Vaccine. State. Clients you’ve had before etc
4. They should let you choose the location you want to look in, rather than only focusing on GPS location of where you are.
Thanks for reading and please consider these adjustments.
Great concept!! I adore the elderly and work already as a caregiver. We need more info before accepting jobs however. Basic stuff to keep the worker & client safe:
1- does the client have a cat or dog in the home? Right now it just says “has pets” (personally I’m highly allergic to cats so I can’t visit anyone with one, but there is no way for me to know this ahead of time. Which means I would need to ask after booking. And then cancelling if there is a cat!)
2. (I.e., if the client is in a wheelchair this is important to know. Especially if we are driving the client somewhere.)
3- memory or other health concerns? (if we know in advance, pals are better prepared. I can bring a simple card game for a memory care client, or I’ll know not to have that granola bar if the client has food allergies)
Also the pay is dismal- if you’re looking for a decent wage, try Instawork to be a dishwasher instead for $5 more an hour at least. For my state the pay is 75 cents above minimum wage.
No customer service support- chat is a bot and when you get connected with a human they don’t answer your question if it’s not one of the preselected ones, and disconnect you.
Like I said it’s an amazing concept, just needs more fine tuning.
I love working for Papa. The jobs is amazing, rewarding and there is a lot of seniors looking for some help. I live in Miami and there’s more than enough jobs to land. Everything is great, but the app needs a lot of work.
First, it has this kind of felling like a cheap made app. The look and feel is just odd, is not neat or very well designed, graphically speaking. Its has a lot of errors, bugs and crashes. I mean, it works, but sometimes you just have to finds new ways or tricks to do your tasks in the app. I think there’s a lot of opportunities to improve and what I would like to see in the future is:
1. To be able to upload a profile picture
2. Better look and feel of the app
3. More filters when looking for visits like: preferred sex, language and more slot times.
4. Interactive map, where you can select on the map the visit that is more interesting to me to request.
5. Opportunity to have an in-chat section where you can communicate with the member and also from support. (Sometimes the link from chat support is broken).
6. Perks for levels
7. A rating system
8. And of course bugs, crashes and other technology stuff fixed.
Developer Response
Hi there, we appreciate every review and all suggestions are raised with the relevant team for consideration. Our goal is to provide the best experience for both our Pals and our members. We have been working really hard to achieve this goal by increasing the number of agents in our Support Team, releasing app updates, and other initiatives. Thank you for this feedback! I’ve message support and the care team about this over and over again I’m incredibly frustrated. I only use public transportation which they assured me was fine but my profile has yet to updates after a week and a half and I’m only seeing visits from people out of state. Support has been NO help and keeps closing my ticket without a response or updating my file. This is such a great premise but executed really poorly. I wouldn’t waste your time if you’re looking for work.
I’ve been trying to sign up for a couple of hours on my phone it won’t except any of my passwords. It won’t except the expiration of my drivers license. It keeps putting in its own date no matter what numbers I push. I’ve selected at least a dozen different passwords and they’ve all been rejected by the password change page.
Frustrating and I haven’t even began.
I may pass on this one.
I haven’t even gotten into the app yet an I have been having back to back issues. My mistake was I entered the wrong email address. I spoke with customer care, they informed to sign up again an use the correct email or email a certain department to fix the error I made, I’m waiting on a respond. I attempted to create a new login acct but I can’t do that because after i sign up, it keeps telling me to “download the app” AFTER I am already in the app signing up. So I am basically stuck. I repeatedly have to delete the app in order to get further in the process.
Ok so I have been working with this app for a few days and I think it could be better. I think it should allow us to take on job that are back to back. I only service a certain area and everyone I service is within a 10 to 15 min radius to me or each other. I am so detailed with my schedule that it annoys me to have so much open time on my schedule. We should also be allowed to take on and adjust schedules of clients, because as it stand so many of them get missed because they are close enough to someone servicing near by but it’s to close to or starts when one ends. Like if you finish with someone at 10 and some one right around the corner needed someone at 10 it shouldn’t be a problem to allow them to be picked up and made aware that the Pal is not to far away and if they are willing to allow the Pal up to 15 minute to reach them they could also get the services they need. Which would just adjust the schedule from 10 to 10:15 and the client still gets the help they need. I mean that would make sense that if a Pal wanted to help further they could. Which would cut down on individuals getting miss and neglected. Or at least allow booking 15 minutes apart not 30. I’m sure individuals who do these jobs know how to schedule themselves and how to navigate they areas on what’s best for the Pal and the Papa.
I was very excited to get started with papa, however this app is no good. I saw nothing but good reviews from the original app so why change it? It never shows me any available appointments no matter which distance, time availability or visit type I choose. My location on the map takes me to everywhere but where I am and for some weird reason I cannot login to tipalti which is where you put in banking info which seems very sketchy to me as well. I went it to try to delete bank info since I can’t get any jobs and I cant. This app has been a disappoint so far. Hope they can turn it around or someone can make me feel a little bit better about it.
I can’t believe I was denied employment from papapal because of my motor vehicle consumer report. I had one violation over stupid tints because I didn’t want to ruin my leather interior .. i have ZERO POINTS ON MY LICENSE. Never had any points on my license. And two accidents came up, neither of which were my fault, one person side swiped me while I was going straight on a lane and the other one I was going straight on a lane and had a green light and someone made a left turn without stopping and struck me. Both could not have been avoided on my end. How was that used against me? Took over a month to process my background check for it to be denied smh
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