Reliable
I love this app it truly makes it very convenient and it’s easy to work with. I use to think it was easier to just call them and place my order because the customer service is amazing. Let’s give credit where credit is do. But once I figured out how to use the app on my phone. This took it to a whole new level. I love using the app because it truly is user friendly. And now I’m hooked. Thanks FirstLine for making this easy resourceful and reliable. One satisfied customer and member.
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Response from developer
Thanks so much for your thorough review! We’re glad that you like the app!
Need improvement
The app is good but needs some improvement. Using the safari is better because it shows the quantity of each product, like how many underpads is in a case.
FirstLine Benefits
I think this program is so wonderful to have. I love the selection of products, easy ordering, and fast shipping!!!
This is the first time I’ve used the App. and I found it very easy and extremely convenient.
Thank you so much!
Balinda Keeney
This is the first time I’ve used the App. and I found it very easy and extremely convenient.
Thank you so much!
Balinda Keeney
Clear and easy
Between the product booklet and the online app, I am able to find everything I need and want. Thank you!
Convenience
It's very nice and convenient to be able to get health care products ordered from the comfort of your own home! They don't have what are called name brands per se but the items are just as good! Being disabled and having this program is a great advantage!
Response from developer
Thanks so much for your review! We're glad to hear that you like the app! Also, feel free to pass your suggestion along to our product team because they are always considering new products to add and ways to make the app better. Our customer support team can be reached at 1-844-564-2198, TTY 711 or shopfirstlinebenefits@optum.com.
Shop First Line
Since I have overcome actually getting in every time, everything has gone smoothly and received within a week, usually less. The products have been satisfactory.
Appreciate additional help
I really love this additional person because my insurance . I’m able to get things for my health and we’ll being that I otherwise wouldn’t be able to purchase. At least not on any type of frequency . So I’m very thankful for this ability through here .
Thank you so much ❣️
Thank you so much ❣️
Response from developer
Thanks so much for your review and we're glad to hear that you're enjoying the app!
App is Easy to Use
I’ve only made two orders using the FirstLine app but so far it’s been easy to find what I’m looking for. I used the catalog I received in the mail to first highlight the items I might be interested in, then refer to it when in the app. The titles for each category are the same on the app as in the catalog including the product numbers. That really helps the ordering process. Checkout is simple with one click to submit your order. Much, much better process then other OTC companies I’ve used.
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Response from developer
We're glad to hear that you like the app, and we really appreciate your thorough review!
Great Medicare Advantage Plan benefit!
FirstLine is a great Medicare Advantage Benefit! Most of the products are really great and of equal value as other Generic or brand name products. Please remember that the cost of shipping is added into the price of the products! I wish all the different plans had the same amount of benefit value. My wife and I both have, what is supposed to be the same plan. I get $60 per three months and she gets $80 per three months. But the shipping here is usually within two to three Business days! Fantastic service! Thanks, FirstLine!
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Response from developer
We're glad to hear that you like the app, and really appreciate the thorough review! Thanks!
Products could be better
I am very pleased with shipping time. However not to pleased with the products you offer! I use the Aspercreme with Lidocaine you do no offer it I use to could get it wit the other Health product place UHC had at one time. They had lots of things you do not offer!
