User Reviews: County Federal Mobile Banking

County Federal Mobile Banking
County Federal Mobile Banking
Santa Clara County Federal Credit Union

Reviews Summary

Top reviews

  • Easy to transfer

    Nice when in need and far from the bank. Aloha from Hawaii!
  • Great app

    I love the way I can access my accounts and even perform transactions without going to the bank. I feel that it is convenient and safe.
  • Mobile Deposit Needs work

    We live in a world where everything is at our fingertips. The camera mobile deposit is faulty. Hardly ever recognizes my deposits. Deposits take much longer than needed.
  • Biometrics not working well

    I have been with SCCFCU for many years and overall it is pretty good. However the mobile banking needs some fine tuning on the biometric sign in. It is constantly having me input my I.D. and password instead of reading the biometrics. I think I this maybe a security measure. So maybe update the security so it is in line or up to date with other banking and credit card companies. This is the only bank that does this, that I do business with. It is frustrating, because sometimes I am away from where I have my password stored and then I must change it again, making it even more difficult to remember; because I have had to change it so many times. Argh! I hope this is fixed soon. Thank you.
  • Fast Balance Widget doesn’t work and the redesign is okay

    The new fast balances widget doesn’t work, I’ve tried to make it work, I emailed customer service and their answer was just not to use the feature. It’s frustrating when a feature isn't working and the response is, don’t use it.
  • Unprofessional

    No other app compares with this app with making check deposits. It can’t recognize text , rejects and expects you to take multiple pictures, and eventually rejects the deposit one day later due to frivolous reasons.
    The update has also made it difficult to use, rejects password, poor layout of information. Stay away if you can.
  • Mobile deposits

    The previous app was more user friendly.
  • Looking for a new bank

    I'm no longer able to depoist checks with the new app. When I called customer support their suggestion was to install the app on someone else's phone! Now it doesn't allow me to log in at all so I guess depositing checks is no longer my main problem. I've banked with SCCFCU for 20 years and the recent upgrades (the new website is a joke too) have me looking at other banks.
  • I loved to deposit my check this way

    It’s very convenient!
  • Eh

    I prefer the old ap that allowed me to see my running balances and my spendable cash. I wish the old app would be back, this one shucks.

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