Awesome job
I came in today around 5pm the drive Thur way busy so I decided to go in! There was no need to go in because they were moving cars fast! I ordered and got my food quickly! Everything was right and delicious! The manger had everything running smoothly and very friendly talking to the crew in a positive way! It was so nice to have a wonderful experience! Thank you!nwade2
Delicious Food!
Our 1st time eating at Charley’s and everyone in my family agreed the food here is delicious! I liked my cali Philly and my oldest raved about Charley’s original. But he thought the lemonade was a little sweet, but I thought it was perfect—not too tart, not too sweet. Even my other son, the picky eater, liked his chicken cali ranch sandwich & fries. And the fries! This same kid, who loves French fries, loved them! It’s their crispi-ness that won us over (nothing worse than soggy, limp fries!). A plus is their rewards program that should entice customers coming back (including us!), if not for the great food, the chance for free food! We’re coming back, for sure!Hen.Mang@BI
Buggy, have given up and left the shop twice
Don’t get why people rate the app 5 stars because the food is good. Makes no sense. The app is full of bugs and in several places gets you stuck at a step past which you cannot progress. Change your password? Requires you confirm your tel #, but then says it’s been used already. Stuck. No way to call support, poorly tested. Issues with the $5 offer. Claim it as prompted and then when proceeding to complete an online order, it says it’s been used already. Sad.CuriousTex
Teresa Benton
My husband and I were the second customers to purchase our meal. We were greeted warmly and our choices for our meal were quick and easy to make. We have never heard of Charley’s until
It came to our store in Balch Springs, Tx. Welcome Charley’s to this area!tabento
Severely disappointed, is not friendly with smaller screens.
I have an older iphone gen 8 (it still gets apple updates as of writing this) and the app is not compatible with smaller phone screens. The bottom image blocks the login/signup buttons and I am so disheartened! I wanted to sign up for rewards and start racking up points but this stupid png gatekeeps access to the app. It’s a simple fix (make the image smaller or auto-adjust to smaller screens) but I don’t think they’ll fix it, so I had to uninstall.Taylor (they/them)
Where are my points that makes a full $100
I used the app. Had 93 points, and spent $8. Should have been $100 of food at that point as I spent $8. I should have gotten a point with a $5 off coupon for next visit? So you spend $100 and don’t even get the $5 off? What a scam!
I actually like the food. But I’m so turned off by the app.
You get coupons for like spend $25 for a $5 off coupon. $10 off $100 order. But who spends that much money on fast food in one sitting? I won’t.Ddddddaaaaawwwwwnnnnn
$5 off
I was told that I would get $5 off of my next and this after I've downloaded the app on my phone. I downloaded the app before I purchased my order. Either the veteran employee didn't know what she was talking about or she didn't know what the young cashier was asking herMy2013AudiA8L
For the app not the restaurant
So restaurant is 5 stars truly. App has disappointed me. If your logged out thats it, if you switch phones your done you have to start all over. Password recovery is a lie i had to sign up 3 time with the same email! It doesn’t actually keep information anywhere i guess. Imagine you use 100$ here and you get your 5$ rewards but if you have to switch phones or the update forces You to “log back in” its gone you have to use 100$ more at the restaurant for your 5$ rewards. The app was great until i couldn’t log back in 😢.YadiAce
Developer Response
Hi! We'd love to help troubleshoot this for you--can you send us a note at rewards@charleys.com with your Rewards Account details to help us dig into this? Thanks!Surprisingly awesome app
I was not expecting the rewards system to be as simple yet efficient as it was. I’m a sucker for apps that let you manually enter your receipt info to earn points if you forget to order on the app. Thanks guys!ThePsychedelicMystic
Cashier
Horrible horrible service I asked about the promotion posted on your restaurant “download the app and get a $5dlls off on a $15 purchase” the cashier was clueless and when I asked why the app didn’t give me the discount her answer was “sometimes you get it sometimes you don’t “. And when I made reference to the receipt saying the same thing her answer was “ok” and walked away. She clearly doesn’t care about customers or promotions, or her job.cristyvez
