Leave a Review Mila Air
Worked well for the first year
After a year the motor started having issuesYjkng
Developer Response
That is not good. 😔 We’d like to help! Please send us an email to support@milacares.com.Already loss ability to connect via app
It’s been a week and now I’ve lost connectiongmoan19
Developer Response
Oh no! You probably have tried this but please reboot the Mila and/or your network. That may do the trick. If you continue to see this issue, send us an email to support@milacares.com. Happy to help!Missing French
C'est un bon produit avec un look moderne. Mais il n'est pas multilingue et ne s'affiche qu'en anglais. Autant au niveau de l'affichage de l'appareil que de la langue affichée dans l'application iOS. 3 Étoiles pour la langue affichée 4,5 Étoiles pour l'appareil et sa facilité d'utilisationJblier
Developer Response
@jblier — merci beaucoup! Mila is still learning and still mastering everything in English before venturing into other languages, including French. We'll definitely pass the feedback to our product team!Don’t think I would purchase again
There are technical issues I’m having and when I reached out for support I didn’t feel like they are listening or trying to find the issue. And they only responded once and never again after that. So no customer service as far as I’m concerned. It’s been zero aqi which is def weird. Especially when I’ve had the door open outside or been cooking. Then out of nowhere it spikes over 200 and then won’t come down from that number. This happened late at night. So no reason for that kind of long ongoing spike. Just cause it has tech features doesn’t mean it’s better. I will likely purchase a smaller one with a different brand for my bedroom since this one has been inaccurate/unpredictable lately.Show lessCatmom889900
Developer Response
I’m so sorry to hear about the issues you’ve been facing and that you haven’t felt supported—this is definitely not the experience we want for any of our users. It’s unusual that we haven’t responded, and we want to make sure we’re addressing your concerns properly. Could you please send us an email to support@milacares.com or a direct message on social media so we can review your case further and continue to help you with this?Good but Noisy
When I first got my Mila it wasn’t noiseless but it was much quieter than it is now(about 1 year later). Actually I found the moistness of the device became quite annoying within 6mnths of owning it. It makes a very loud high pitch whine and th motor is quite rattle sounding too. It does help with the neighbour's cigarette smoke that comes into my room through the ventilation system and from outside too.
I do like the device overall but the noise is disturbing at night, when I am trying to sleep.
I’d give it 9/10 for air cleaning but
3/10 for being quiet.
I change the sock filters regularly and the internal filter as well.
Considering the cost of the device, I am very disappointed in it’s performance. I would not recommend it or buy another.Show lessDrgn93
Developer Response
Thank you for sharing this with us. We are bummed to hear about the strange noises you described and would like to get to the bottom of it. Please email us at support@milacares.com so we can review further.Unreliable
Interface with Alexa has stopped working altogether.
Often controlling the Mila via the app doesn’t work…the device doesn’t really receive the commands.
You end spending time back and forth with support and no real solution is providedEZ12345
Developer Response
We are bummed to hear this! Please reach out to support@milacares.com so we can review your case further.Worked well till it didn’t
Worked well until it refused to tune back on after changing the filter. Not recommended.UncleBiffiesWorkshop
Developer Response
That is unusual. Make sure to check the on/off power switch as well at the bottom of your Mila near the power cable. If that is not helping, please send us an email to support@milacares.com and we’ll be happy to help.Wish it supports the iPad screen
I have the Mila app on my iPhone and it works great but it does not support the iPad screen size so it will be nice if there was a iPad version.DaveDevil
Developer Response
Thanks, Dave! ❤️ Also, the team is working on optimizing the Mila app for iPad. Stay tuned! 👀WHY DO YOU LOG ME OUT ALL THE TIME
No app I use logs me out more frequently than yours. Why????? If you’re so obsessed with security at least enable Face ID so I don’t have to remember or reset my password every couple of months.KT2340
Developer Response
@kt2340 — glad to hear Mila has been helping you breathe a little easier, and that you've been able to learn more about your home's air in the process! Thanks for the Care Squad shoutout too and if you ever need anything, you know where to find us.Widgets Broken
Is it just me or do the Home Screen widgets not work anymore. Initial functionality was good but I feel a recent app update has broken it. I’m using a large widget and it only shows the default artwork from before it loads any data for the first time. Have rebooted, removed and readded the widget (and others for this app) and none work. Other 3rd party app widgets also work.Show lessBradJMelb
Developer Response
Thanks for reaching out! It sounds frustrating, and I’m sorry you’re having trouble with the Home Screen widgets. It’s possible you might need to edit the widget for your location to ensure it’s pulling in the correct data. If you’ve already tried rebooting, removing, and re-adding the widget and it’s still not working, please email us at support@milacares.com. We’ll help you sort out any wonkiness and get things working smoothly again.
