Leave a Review Mila Air
Great but would love some extra functionality
The app is really informative and easy to use. Great to see and control the quality of the air in our living room with 3 dogs! Manual mode is a bit ‘sticky’ and automagic has a habit of turning up really loud when we’re in the room. Would be brilliant to have a timer function for it to come on during the day while we’re at work, and maybe a max speed (I.e. noise) setting for the evening. Really happy with our Mila though - farewell dog smell!Show lesslooney_sheep
Developer Response
Thanks so much for your positive feedback and for sharing how Mila has been helping keep the air fresh, especially with your furry friends around! I'm glad to hear the app is serving you well. We appreciate your suggestions about improving the Manual mode, the automagic settings, and adding a timer function. Those are fantastic ideas, especially for customizing noise levels during different times of the day. I'll make sure to pass your thoughts along to our development team for future updates. If you have any more ideas or need any assistance, feel free to reach out to us at support@milacares.com. We're always here to help!Poor performance
This unit never shuts down always reads high numbers even though my two Dysons don’t even after replacing its filter and switching locations with them.Poor man 67
Developer Response
Thank you for your feedback, and I'm sorry to hear that your Mila unit is giving you consistently high readings. It sounds frustrating, especially when your other devices are showing different results. Let's get to the bottom of this. It might be helpful to look into a few things together, like recalibrating the sensors or exploring environmental factors that could affect the readings. Please reach out to us at support@milacares.com, and we can guide you through some troubleshooting steps to ensure your Mila is performing as expected.Runs for no reason and Outdated widgets
In the time of live updating widgets and interactive widgets this app still live in the Stone Age and the widgets are useless as they show outdated data even if I just opened the app. Issue reported multiple times but customer service is just full of wrong promises. Even the data in their app doesn’t show correct information on different screen and they just acknowledge the issue and ignore…
Mila with running so frequently at louder sound, feels like it is cleaning what I don't see. After 2 month of continuous use obviously I can't even see what it cleaned on filter or socks
I regret getting Mila and top of the line filter with $60 socks. I was better off with little less smart Air Purifier.Show lessiWhymy
Developer Response
I'm really sorry to hear about your experiences with the Mila app and the issues you've been facing with the widget and data accuracy. It's definitely not the seamless and reliable service we aim to provide, and I understand your frustration, especially after you've taken the time to report these issues. Please reach out to us directly at support@milacares.com so we can look into this further and address your concerns specifically. Thank you for your candid feedbackSent me a used unit??
For now it’s a 1 star. I ordered 3 units, 2 came as new the other was used, no power cord, used filter and these things are not cheap. It’s been a couple of days back and forth with Mila to prove it’s a used unit and now I’m waiting for an actual new unit, so we will see how long this takes. Who pus a used machine with now plug into a new box and seals it up??? Not a good experience so far, which is too bad as I really was excited about this.Show lessCraig Jooste
Developer Response
I'm really sorry to hear about the mix-up with your order and the frustration it has caused. Please reach out to us at support@milacares.com so we can look into this further.Overall pretty awesome
Data is great, seems to work very well. The fan is quite loud and makes an inconsistent noise with the occasional squeak (even at low speeds) which can be annoying if in a bedroom area or relaxing/movie watching space. App also constantly logs you out and there is no fast log in option on iPhone. Miniscule but annoying for home much this thing costs. Again though, works great, eliminates doors, love the data they offer.
December 31,2023 update: seems to make a lot of noise now. The touchscreen has also come loose. Update from 4/5 to 3/5.Show lessEdm Oil
Terrible app, great product
The app is so frustrating. It logs you out after not opening it for a few days, then doesn’t auto store username and password. It then doesn’t recognise password and I often have to reset password multiple times and it doesn’t recognise the new one. Really frustrating - can you not add face recognition log in? Or at least auto store details.Show lessBthfgv
Excellent - if and when they work
I’m on either my 4th or 5th unit, I’ve had to swap out so many I’ve honestly lost track. All of them have either had a bearing failure/motor issue within 1,5 years. My most recent replacement is starting to make the same noises now so I guess I’m going to have to ask for yet another replacement unit…
I’d like to note that one of the replacement units sent was clearly used and didn’t come with a power cord. To add insult to injury, when I swapped in a cord from a functioning one, the motor on the replacement sounded like a 15 year old fan belt on a base model Ford from the 90’s.
App/firmwear:
App is mostly fine, not very intuitive/user friendly for those who are not tech savvy. But for the love of Dog STOP LOGGING US OUT. This is an air filter, not a CIA document repository.
Constant firmwear/softwear changes are problematic because they mess with the fan speed/settings. As of now, there are no options to have less than 6-7 air changes per hour, when you used to be able to have very low fan speed settings in a couple automagic options and with manual. This just creates more wear on an already faulty:problematic motor. This inability to customize fan speeds/settings is very frustrating.
I really love these filters when they are working but that’s a minority of the time from my experience.Show less*Kate4258*
Developer Response
We are really sorry to hear about the troubles you've been having with your units. It definitely sounds frustrating, and that's the last thing we want for you. Let’s get this sorted out ASAP. Could you please drop us an email at support@milacares.com? We'll dive into the issues with the bearings, the motor, and even the app concerns you've mentioned. We're on a mission to make sure your Mila experience is nothing short of awesome, and we’ll do our best to help you out. Thanks for sticking with us and for your honest feedback – it's super important for us to hear. Looking forward to resolving this for you soon!Don’t buy it
Just do yourself a favourZildoger12321
Developer Response
@Zildoger12321 - sorry to hear you may have a less than ideal experience with Mila! Could you please send us a note at support@milacares.com so we can see what might be happening?Cannot register app so cannot use it
Downloaded App up but no confirmation email received and so cannot use it. I can’t go to the next step so completely hopeless. I need technical assistance here. Customer service suggested another email address but that does not work either. Something is seriously wrong and I need a procedure to fix this. Delete the App , how and reload???? Something useful please.Show lessMlpitrebol
App functions fine when I am logged in
App is great and easy to use. Recently though it has been logging me out at least once a week. Very frustrating. Otherwise no issues5:54
