Just like the OG Angi list (now ads) this Angi services is also a scam! Like others on here that complained I have been charged fees for customers stating I did no shows when they 1- never requested a cleaner as they say 2- not even the customer be at the home 3- want to cancel but then put I did a no show, even when I show proof of what I did or what was said In messages with a customer I STILL GET FINED, they have also cut my pay when a customer cancels. Not to mention we the cleaners don’t even get 50% of what the customer really pays, and if i complain about the job to the reps forget it I still gotta clean the home or I get fined AGAIN! So SCAM I SAY, I already made them aware I would be going for governmental help against them for lying and going against contracts. To sign the class action please email me. It’ll be a Gmail account with the beginning of xzysservices. Please reach out to be apart of the class action! And I’m sorry that we’re being treated like this after all our hard work.
Angi do better.
Many problems with this company especially with extra hours and I pay 8.00 a week for pro to see 10 days of jobs instead of seven but for over a year now I only see 7 days and have chatted about this problem multiple times never any body fix but every Monday angis makes sure they take that 8.00dollars from me and also job descriptions are very lacking on Angie’s end your people don’t ask right questions to customers but your people don’t know about how to work a job so they are not capable of asking. Right questions never enough time to do these jobs because yous don’t add time for set up cleanup and unpacking the product and I’m hate adding time because I follow your rules but seldom get paid for extra hours and when customers approve of time then I have to spend more time chasing through chat to not get it solved so more time wasted and I have customers show me they tipped threw the app never do I get that many problems and the problems will remain because no one wants to follow up and make changes we pros are the face of your company but yous have still not figured that out I talk to your customers and many are disappointed with the Angie’s side of it your company will not be in business that much longer if yous don’t change the platform I have many more but I figured I just wasted this much time it’s enough and I’m sure there will be no follow up to this review either can’t fix what you don’t want to fix
Developer Response
Hi there, thank you for sharing your comments with us, for us it is very important to know how you feel when using the services of the platform and we are sorry to hear that so far you have not had a good experience, so we would like to address all your questions and give you a solution, so we ask you to send an email to prosupport@angi.com so that someone can help you properly.
I highly not recommend this app I have claimed multiple jobs My first job I clean was a lawnmowing and two days before I would drive up it disappeared, and I could not figure out what happened. I did not receive a text saying that they canceled or anything. They just disappeared. The second lawnmowing job I had. I was on my way driving up there and they disappeared. I get to the house and ask them if they canceled. And they said yes, I did not receive a single text or email or anything saying they canceled and wasted gas and my time I just cleaned a job fixing a guy‘s fence for Friday and 20 minutes ago. It disappeared I have no text no emails no information that they canceled and I’ve already bought supplies to fix their fence. This app is the most stupidest app I’ve ever seen and yet us as the ones who claimed the jobs get a fine if we cancel the jobs yet there’s no information us about them canceling the job This is a stupid app. And completely unprofessional I contacted customer support they were super unprofessional and rude. I will not be using this app ever again. me and my dad also used the app and I saw more jobs 50 to 75 miles away where he lives, and he some more jobs 57 miles away where I live more than we saw Jobs next to us
Developer Response
Hi Debra, Thank you for sharing your feedback. We are very sorry that you have had this experience and we are very sorry to hear that you have had some challenges with the app lately. Furthermore, We are always working to improve both customer's and professional's experiences and It is important to us that you as a professional receive all the attention and support you need. We would like to look into all your concerns. Please email us at prosupport@angi.com.Best, Klaidy for Angi
Do everything in your power to stay away from this app. Predatory practices. There is no way on earth this app will charge $400 from a client and then pay the so call pros $150. This is absolutely insane. I don’t understand how this app even has rating that high on this platform. Charge pros for canceling. Yet they send you task that is already out of the cancelling window. Then have the nerve to charge you $50 when there are already taking a 60% cut from your pay. Absolutely insane. The average charge for any cleaning job the charge the client is $150. Then they turn around and pay the pros $25 for jobs that you have to drive 1-2 hours to. This is modern day slavery. I am certified in my field. I had to go redo work on a clients home that was messed up by another so called pro. Heavy damaged. They do not even vet the type of technicians they send out to people’s home. But are so quick to overcharge the client. This is a platform for amateurs not pros. Quit using the appellation pros. No pro will take these crap as a way to make money. App is poorly designed. You cannot request pictures from clients to know the nature of the job. Had a client send me pictures through my personal email because it was not possible in the app. Needless to say I shut down my account.
Developer Response
Hi there! Thanks for sharing your feedback with us, rest assured that professionals on the platform can be confident that Angi does not practice fraudulent activities. We are constantly improving the quality of our services to both customers and professionals and we would love to help you with this matter so please send us an email at prosupport@angi.com. In this way, we can take a closer look into this. Best regards, Astrid for Angi.
It started out amazing, I was making great money on tons of different handyman jobs. Then they started assigning 2 people to some jobs. You have no idea who the other “pro” is, and it makes a job take 3x longer. And the customer can’t review each pro individually, so if the other guy leaves a bad impression, your rating goes down. Also, the new update killed my alerts. I just don’t get them anymore. I don’t like to pull this card, but as a SW engineer moonlighting as a handyman, I can definitely say the updated app needs work.. random crashing, horrible in-app messaging with customers, and just not alerting you when messages come in or jobs become available. I was really excited about this app initially, but now it’s just a pain. Don’t waste your time.
Update: all of these developer responses should show anyone exactly how little they care. Cheap canned responses that don’t actually address the problem, or more importantly, the person they fked over. This is exactly how their in-app support is. Thanks Angi for proving everyone’s point!
Developer Response
Hi there! Thank you very much for your feedback. We are very sorry to hear that you have had some challenges with the app lately. It is important to us that you as a professional receive all the attention and supports you need. We would like to look into all your concerns. please send us an email at prosupport@angi.com. Best, Klaidy for AngiThey will side with a client before getting your feedback on how well it did or did not go.
They will send you into homes with bedbugs. Not compensate you. They will not cover any financial loss associated to said exposure. Or take you off cleanings to keep the next scheduled client from exposure.
They will not pay you even when you’ve messaged the client all morning and go to the clients booked home to get no answer. And then accuse you of not going and having actually cancelled the job yourself.
They will auto rebook older clients , whom are targeted , as well.
They will charge you instant payment fees for the collecting of your own SUBCONTRACTED PAYMENTS.
They will speak to you as if your are inherently trying to scam and get things by them and charge a SUBCONTRACTOR fees associated with executing the work and enforce their company expectation and rules but will not stand by you , EVER.
They will change your payouts without telling you.
Take screenshots of everything you do on this app from the moment you book until until the moment you close the job out.
They do not want to pay you. For anything and will do thing to justify working you and exploiting your resources…car, car insurance , your time, money spent on supplies , gas, tune up’s , took expenses , none of it. So to network you may take the dive. Protect your end.
They will remove jobs from your schedule and then charge you no show fees.
User beware.
The app is horrible! Angi has cancellation fees through the roof! (Just for the PROs, customers can cancel at anytime and without any penalties, but if you dare to cancel within 24-48 hours you’ll be charged! The payments don’t make any sense! One job can be $100 for 2 hours and another will be $200 for the same job and time! They is no clarity of how the money is split up, leaving you questions what the customer is paying. I had a roof job in a two story house where I was paid $400 and the customer was charged $750. If your looking to work harder this is the app for you. Make sure to wait 30 minutes and call and text the customer when they are not home, or they’ll charge you for not showing up.
Don’t get me started on customer service, or the lack of any, it’s a text message system with no calling! So you’ll spend 30 minutes for no conclusion. They 100% outsource to cheaper labor in India for that part. They’ll give you the round about without without answering any questions. ( just the good old copy and past) I don’t know why there hasn’t been a class action lawsuit against them, but it won’t surprise me if there is on in the future!
Bottom line this app is garbage, tryout, TaskRabbit or something different. They definitely scam workers (that provide them money with their own tools and labor for no benefits and crappy pay) really really really hard.
Developer Response
Hi there! Thank you for sharing your feedback about your recent experience with us. For us, it is important to improve the platform for both clients and professionals. We would like to take a look into this matter and help you with your concerns, please email us at prosupport@handy.com so we can take a closer look into this for you. Best regards, Astrid for Angi.At first I got this app because it allowed flexibility in work schedule. After using the app it does not let you speak with the customer to ensure that you have everything you need for the job nor what you are getting into. RED FLAG 1.
As a professional you are charged cancelation fees if the job is canceled within certain time frames but guess what! The customer is not charged any kind of cancelation fee if they cancel last minute and you do not receive any payment. RED FLAG 2
If you have any issues and need to contact support you are better off talking with a 3 year old to solve the issue than them. They don’t believe what you say and only the customer is right. If the customer reports you as a now show even if you have proof that you did show up they will not pay you but also CHARGE YOU.
RED FLAG 3
I have used plenty of other apps similar to this one and they are so much better.
The customer is ripped off just as much. Customers are charged over 3x of what we get paid and are under false presumptions. We are limited to an amount of time and if we need to get pad for additional time the customer is the only one allowed to approve it but they get charged even more than what they already paid. This is unfortunate because you are out in a dangerous position as the face of the organization and at the same time not protected against any injustice.
Anyone looking to use this app for extra cash or full time job don’t. There are better alternatives.
Now almost no jobs. If used to was many jobs 4-5 per day, now sometimes 1 sometimes no jobs at all.
When I started rate was 20$ now 18$ and going down.
They made a lot of new future that you don’t need at all like a map, like a rate filter (coz if you want to have jobs you need to put minimum).
But doesn’t fix many really necessary glitches for years and don’t make really needed future. I believe manager who responsible for app should be fired, and you should ask pros what they need from app not give them random future.
We need: - sync with google calendar - options why you cannot finish job - now it’s just - customer doesn’t home, but it could be - customer didn’t recieved item and you’ll have to wait 30 minutes, or wrong address it’s happen very often. - add dispute about fee, because you randomly and mistakenly charge and I need to connect with pros help via email - add search by job number, coz fee like a - overpaid for job #****** it’s nothing, you can’t find why you was charged.
Online chat will close if you will try back and take a look information like a booking ID that support will ask you, and you will start conversation again.
Jobs sometimes invisible in your schedule while it’s there and support could see it while you don’t.
I believe a I have list of errors and improvements about 30 positions
Honestly, just don’t do it unless you like problems and frustration. First of all, the jobs do not pay nearly what they are actually worth. They are generally always not scheduled for enough time to complete the job. Yes, you can get the customer to ask for more time, but it’s a bad pattern. I’ve done a lot of building projects, and use power tools and not the tiny hand tools provided, am good at it, and still almost always need more time. I’ve had numerous problems with pay and job times and other things, so I stopped using the app. The problem that brought me to write a review: I got an email saying we miss you come back, here’s a quest. Complete 2 jobs in a given date range and earned an extra $125 bonus. So I decided to do a couple of jobs for the bonus, I selected 2 jobs with trophies which means they qualify for the bonus. Angie tells me I did not complete the quest and only 1 job qualified for it. I spoke to a person via their chat (phone is not an option). This is a flat out lie. I really dislike this service and only took jobs for the bonus. I did not make a mistake. They insist I did not complete the quest. And to top everything off, their help features are atrocious and when you eventually speak to someone they aren’t any help and obviously don’t care. This is a really bad service. I HIGHLY recommend you do not join
Developer Response
Hi there, Thank you for sharing your feedback regarding your experience. We wouldn't want this to be your last impression of us. Here at Angi, we strive to ensure that professionals in the platform will receive the correct payment for jobs that they've worked on. Moreover, our professional experience is is email-based and we do all we can to ensure that all concerns from Angi Professionals will be assisted. Let us take a closer loon into your account to look everything over. You can reach us at prosupport@angi.com. Best, Bill
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