I’m a contractor that uses the handy pro app. One thing I’m happy about is it a great way to keep my guys busy when there is a slow day.
I marked the review with one star for several reasons. I’ve received a lot of negative feedback by the customers. I’ve received several complaints due to the lack of communication by Handy. One customer in particular complained having to schedule eight different times. This equates to six to eight weeks of a very unhappy customer. In some instances handy would schedule the job without ever communicating with the customer.
This brings me to my next reason. I’ve accepted jobs through the handy app and either the customer had no idea I was coming, wasn’t home, or it was the wrong job or address.
I consider myself as reliable and dependable. If I accept a job, I’m going to be there to do the job on time. I live remote and accept jobs typ an hour away. When I accept a job, my expectation are that Handy has communicated with the customer and they know I’m coming. Per Sarah Ottosen Handy rep, Handy only gives $50 for a trip charge. When the job is more than an hour and customer isn’t home $50 barely pays the fuel. I half day was waisted. I don’t believe she represented Handy very well in this instance. The customer not being home was no fault of my own and the contractor should not be penalized.
At this point I will never use handy as a way to get jobs done or be a pro simply based off of your lack of ability to contact someone in case of emergencies.. My bfs phone was stolen last night and he had a job to get to this morning.. without his phone he had no way of knowing the address or contact info for the client. After trying to email support repeatedly for help he’s gotten no where and no one has called (we supplied my phone number) and nothing but an automated email back. He says he will now undoubtedly be charged a fee for not showing up. All of that could have been avoided if you were truly there for your pros. Instead of only caring to make money off of them. I am a house keeper and had been contemplating using your platform, now not a chance in hello. Nor will I ever recommend not only because instances such as this but as a woman doing housekeeping alone in someone’s home there’s no way to contact someone for help or if I feel unsafe! Shame on you handy, and anyone whose thinking about using this platform do so knowing you are truly on your own. This company does not care about its pros at all.
Working with handy is a pain… I don’t care what you do and how much you followed the instructions, they will always take their customer’s side. They are very sneaky and not trustworthy. They would lie against you as a pro just to satisfy their clients. I worked with them for three years before leaving this review so I know exactly what I have endured. Handy would slap you in the face and make you feel stupid for your hard labor. If you can find other companies… do it cause they’ll probably treat you way better. Let’s not even get into talking about most of their customers 🤦🏾♀️. Most are Very rude and unappreciative ( over time, I found out that’s handy’s fault ). Never have an emergency because even if it has to do with your life… you still gonna get charged for it. Jobs get canceled up to a few hours before the booking. You labor hard and only very few customers makes it worth it. Before you sign a contract with them, understand that they don’t care about you as a pro, the only thing that matters is satisfying their customers even if it means kissing A**es or incurring $345 for a job you did right or followed all procedures.
While I enjoyed working with the clients handy allowed me to meet. I was very disappointed in the way the agents or customer service reps handled jobs. Several times I would say 4 of 7 jobs were miss quotes or out right ridiculous ones. For instance a quote was given to a customer for me to come out and pour 15 yards of concrete for $350. In addition also estimated a four room house 2400 sq feet to stain concrete for $270. Of course the handy professional was on the front line of dealing with the customer and explaining that those prices don’t even cover the cost of supplies oh which the handy professional is required to supply. Then when there is a problem the handy professional is always in the wrong when it comes to fees. No matter what the issues is we were wrong. Even if we had out right written communication with the customer we are still charged. There is a tremendous breakdown between agents for the consumer and the professionals I hope someday they can fix this because this really could be a great service but the person behind the computer has no business bidding construction jobs.
It’s a constant battle between customers and the app. They will always take the customers side and fine you $50+ then you have to email them and dispute the issue. They don’t have a phone number for pros but have one for customers. Example is recently a customer didn’t show up at the appointed time so I marked it a no show and got paid and went on my way. Then 30 minutes down the road they call me and begged me to come back telling me every sob story in the book. So here I am going above and beyond I turned around and did a variety of tasks for the customer In the allotted time that I was given. I told the customer she lost an hour because I already was here and she didn’t show up and I had other appointments after hers so I couldn’t stay later. I even hauled bulk waste from her house to make the customer happy which wasn’t in the job order. She complained I didn’t show up on time after I left and now I’m down 50 bucks off a $75 job. It’s been 4 days and no reply from the app. I have a bunch of other instances where a cheap-o customer rips off the app and therefore rips off the tech. Good news is I made $3000 last month working 6 days a week. Definitely not a solid job. Both the app and the customer expect you to be a miracle worker. Good Luck!
Developer Response
Hey there,
Thank you for sharing your feedback with us regarding your experience. It's important to us that we make the platform better for both customers and professionals. We would like to help you with your concerns, please send us an email via prosupport@handy.com so that we can take a closer look into the matter.
Best,
HarpreetLove the concept.
More can be done with the app though.
- why can’t pros read reviews? Would help to know what the issues were rather than only see our overall rating.
- allow communication before a “claim” - have to claim job just to get useful details,.... then get a negative reaction to your keep rate simply because you wanted to make sure the job was specifically something you could handle.
- allow a search radius - should be my choice if I want to see jobs 95 miles away
- allow a price filter - would be nice to be able to see the higher paying jobs sometimes
- don’t allow recurring jobs for work not scheduled through handy - sometimes they don’t know what they’ve done and aren’t expecting people
- allow rescheduling back to an earlier date/time - if job is set for Saturday at noon and change it to Saturday at 3pm for a reason BUT I should be allowed to go back Saturday at noon - helps customer sometimes.
- force customer to have some sort of communication listed - makes things easier
- did not like getting a 1 star review for arriving on time, checking into job, speaking with customer directly, being told work was completed from outside source, checking out and getting 1 star review - negatively affects my potential for something outside of my control
Overall, love the concept. Love the work. Love the quests. Money is great too.
Everything can’t be fixed but there are some items that can be improved. Thanks.
I just filled out they’re application and downloaded the app. I haven’t opened the app to actually get started yet. Typically I like to read and check the reviews on apps. Especially if they’re claim to have 4.6 / 5.0 stars. But strangely enough 36 out of 40 reviews I read were all extremely bad. These are reviews of workers not of people looking to have work completed. It’s truly sad. I’m a licensed electrician and I work full time so thankfully I don’t need this app or their scams of service. I honestly was just looking to do a few side jobs on the weekends but after reading these bad reviews I want nothing to do with them. And almost feel like letting my cousin who’s a news anchor at local news station know about this. It’s truly a scam and taking time and money from workers. Everything I’ve read clearly shows that their only in it for the money. Having no number or direct line for the workers to contact just goes to show that it’s just a few people who had extra funds and created a platform app to further deepen their pockets. You should feel ashamed of yourself. This makes me extremely upset after hearing all these horrible experiences. Sure people lie on reviews, that can be expected but 36 out of 40. Someone seriously needs to investigate them. I’ll be sure to report them to the BBB.
I recently used these guys to fill in some time while waiting for a large job to start. I’ve been lucky on most but the descriptions are not satisfactory, I went to one job that was described as sealing a leaky window and it was actually replace a door, interior/exterior trim, remove a window- fram around in, install new window. Most recently I went to hang a tv on my day off. I could not get into the customers unit and followed the instructions on the app to the letter. They later tried to send me a fee for missing a job. After way too much time trying to reach someone, the arguing, they agreed to remove the fee but then also removed my pay claiming I was 4 min late on. A job I am certain I was 12 min early. They basically told me that I was late because they said so(all the digital proof on my app conveniently had been removed). A couple odd jobs would consider them but if you’re looking for regular work you’d be better off on your own.... UPDATE. After arguing for the money they owe me. They started sending me missed job reports for jobs I didn’t schedule. And adding fees for missing jobs that didn’t exist!
Handy is a Scam! If a Customer No Show is reported the customer can still rate and lower youre rating so if you catch it then contact them through email ASAP and fight the bad rating and hope they remove it. I had 5 Stars rating and had gotten sick so to be safe I canceled the jobs I had scheduled until I get tested, I emailed them regarding this and they STILL terminated my account. It’s a money scam. You think you’re making money until they make up a false allegation without telling you then take the money you’ve made and charged a penalty fee on top of it. There’s no way to contact them unless it’s through email and all the replies are robo replies so you only get certain automated replies back. Perfect example of that is watch now the developer reply back to this review with a automated reply and tell me to contact them through email, which is pointless because they’re just gonna reply back to the email with an automated reply and nothing will be resolved.
I love the idea of this app, and being able to claim your jobs to assist with your schedule. Well I myself am from a big city and jobs weren’t available on this app for long. If you aren’t watching your phone constantly for a job to pop up, chances are somebody else will claim it first. So after a few days of trying to find jobs to claim I was finally fast enough to claim my first one.
Excited that I finally have my first job to go do on Monday morning I make note of it on my personal schedule for that day. Well Saturday night before I worked security gig overnight for a friend. Got in early Sunday morning and went to sleep. I wake up to 2 notifications. One was a request to confirm my job again for Monday, that I had already confirmed and then 3 hours late another text saying my job was removed because I didn’t respond. So after stalking this app for 2 days trying to be fast enough to get a job claimed, it gets removed on me while I’m sleeping the day before it’s scheduled to be completed?! Oh and you do get penalized with fees for cancellation of claimed jobs. So just a heads up to those interested in this app.
Kevin F56
Tequilalizard
tofolami
hounbyourass
licensed handyman
Bmitsoff
gregliv904
rsb😊
Upset Roller
NolaDad504
