This company does not care for their workers. I went to a job that was labeled organizing garage. When I showed up it was a junk hauling job, not an organizing job. They had things that need 4 ppl to carry out and put in a dumpster. I have a truck and couldn't take their junk. I offered to stay and clean up and organize as that's what the job was supposed to be. They said no we will cancel the service. I spent an hour out of my day driving 50 miles for this job that got canceled after I was there and already started. For canceling after I started I should have gotten the full amount according to handys agreement. But I got 15 dollars for my time and gas. I lost money. Also there is no way to call this company they only respond to emails, also unprofessional. I was impressed with the app at first but once I'm losing money working the jobs for someone else's fault for not describing the right job it took a turn for the worse. It's Covid and I got this app to make money for the holidays not lose it. Thanks Handy for making my holidays more stressful.
I absolutely love working as a Handy Pro. The app is great, so far all the customers have been great, very easy to use and navigate. However, there should definitely be a way to connect with a “Handy Pro” representative on a immediate/emergency basis.
For example, I REALLY needed to SPEAK with a “Handy Pro” rep, while I was STILL at the customers home.
I checked in, on the “Handy Pro” app, when I got to the house as I always do. I went to the door and there was no answer, I knocked and rang the bell many times. I went back to my car to try calling and messaging the customer. After about 10 minutes of calling, texting and knocking at the door, I finally tried to contact “Handy Pro”. I’ve never had this happen before and didn’t know what to do. I drove 1 HOUR AND 45 MINS to get to this job and it was another hour and 45 mins to get home. So I didn’t want to just leave and risk not being paid for at least the time that I wasted driving to this job and then back again. Especially when I could’ve been doing a job where the person answered the door.
So a way to contact you guys directly in cases like this, would be really helpful for us on the “Handy Pro” service providers end.
Thank you
Do not use this app. When I started working for handy my first job was 6 hours and I was surprised when I was only compensated for two. I was told that unless the customer adds time then I wouldn’t not be paid and thanks for the hard work. I reach out to customer of course to no reply. I then followed there method and still had trouble being compensated on further moves either because customers claim to have trouble with app or not actually having the app at all. Some customers set up appointments from where they bought furniture or what they need assembled not through handy this is something else I was unaware. So customer do not have handy number and neither do we as workers as it is all through email. This more than likely leads to customers never contacting handy to tell them you worked past the time. Handy tells you to leave when the time is up if customers don’t add time but then you get a bad rating in review. I had all five stars until I left a job cause a customer told me they didn’t know how to add time and received a one star review. On top of that I was charged 40$ when I needed to cancel a move one time. So basically they will charge for having to cancel but won’t compensate you for your actual work.
Developer Response
Hi There,
Thank you for sharing your feedback with us regarding your experience. It's important to us that we make the platform better for both customers and professionals. We would like to help you with your concerns, please send us an email via prosupport@handy.com so that we can take a closer look into the matter. Best, Kate, CX Team
Upon sign up, I received what appeared to be a promising lead, I accepted the job. Handy pro app booked me, then didn’t reveal the details of the work until my account was fully processed. Once the job appeared, the work to be done is hundred if not low thousands in normal electrical work, the app says my profile will receive a negative rating if I cancel it. Further it’s over an hour away from the city I signed up in. I’ll spend half the compensation on fuel just traveling to the job. I submitted a support request to address it and received an automated response that someone would contact me in 3 hours. I’ve been waiting all day without a response. I searched the frequently asked questions, and only determined that if I cancel early there’s no fee, but when I try and cancel it warns of a negative impact to my rating.
This particular job should cost nearly 5-10x the amount offered, depending on situation on site. No way I would waste my time otherwise, I may remain independent if it isn’t resolved.
They do not trust the Pro, I have a bad experience since I did a full day job and then they tell me that customer canceled the job in the morning when that is not true I have sent them proof of the work done through email, with photos of the work and hours and they still do not believe you they do not support the worker at any time and now they want to charge me for the work I did, I find it shameful that one is honest and does their job and has to be going through bad times without reason and without asking me to me directly if there was a problem !!
I was able to contact the customer and the customer was as impressed as I was and the customer himself contacted them to explain that I did my job and that he was at work all day and they don't care they just care to stay with the money!!
I put my car, gasoline, tools and my work and they, without doing anything, keep 70% of the earnings from work without doing anything and then they don't even support you and when you have a problem you can only contact by email ...
There have been times that I have driven 1 hour to the customer's house and the customer has wanted to cancel the work because it cannot be done or because the product did not arrive and Handy pays you only $ 15 and also they do not have a contact phone number.
Developer Response
Hi there,
Thank you for the review. We appreciate your feedback. It's important to us that Professionals are compensated accordingly. If you feel there's an issue with your payments, please send us an email via prosupport@handy.com so that we can take a closer look into the matter. When sending the email, please include your date of birth, email address, phone number, and mailing address as it is in your account.
Best,
Darla Lynne
treejohnson
shereecloutier
Kkearron16
84.Arod
mrsjlp
