Clipper card in apple wallet was lost clippercard refuses to assist
I removed my clippercard from a defective phone that was replaced when I tried to add it to the replacement phone I got errors a few times and then the card vanished. Now I can’t see it anymore even though it still has money on it. I both emailed and called clippercard. They refused to help me at all via phone, they never even responded to the email.
It should be illegal for them to claim to support apple wallet and apple should remove them from the store and the wallet.
It should be illegal for them to claim to support apple wallet and apple should remove them from the store and the wallet.
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Do not load your clipper card to apple wallet
I really advice you not to add your clipper card to your apple wallet until clipper figures out a better workflow for situations where your phone gets lost.
I recently lost my phone (it was likely stolen), so I marked it as lost on the Find My iPhone app. Doing this immediately suspended my clipper card and nulled it unbeknownst to me.
I bought a new phone and was trying to set it up, and I couldn’t so I called Clipper support where they told me that they couldn’t help, I had to go and get a new clipper card at Embarcadero station to transfer my clipper balance to a new card. This also affects my commuter benefits because they are linked to my now suspended clipper card.
There really should be a more streamlined process for situations like this and I am kicking myself for putting my clipper card onto my phone. Had I know this was a possibility, I wouldn’t have added it to my apple wallet.
I recently lost my phone (it was likely stolen), so I marked it as lost on the Find My iPhone app. Doing this immediately suspended my clipper card and nulled it unbeknownst to me.
I bought a new phone and was trying to set it up, and I couldn’t so I called Clipper support where they told me that they couldn’t help, I had to go and get a new clipper card at Embarcadero station to transfer my clipper balance to a new card. This also affects my commuter benefits because they are linked to my now suspended clipper card.
There really should be a more streamlined process for situations like this and I am kicking myself for putting my clipper card onto my phone. Had I know this was a possibility, I wouldn’t have added it to my apple wallet.
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Buggy app that keeps overcharging me!
My first problem was when I purchased the monthly pass on Sept 1st, and I was charged $81 three times. Customer service ended refunding the extra charges which apparently takes 30 days to refund.
My second problem happened last Friday (Sept 10th). After I cancelled auto load as I planned on purchasing monthly pass each month. However when I turned OFF auto load, it charged me 30 dollars. I should only be charged the $30 if my auto load is ON and my cash value falls under a certain amount. Clearly this should not have happened as I already have a monthly pass active and I have more than $10 on my Clipper card balance. I called customer service three times and each time they put me on hold to “check something for me” and ended up disconnecting each time. I ended up opening a dispute through my credit card company. It’s just not worth going through Clipper customer service because of their long wait times (anywhere between 15 to 40 minutes) and unreliable call connection. This app has too many bugs that affects my bank account, and is very confusing to use due to bad user experience design choices.
My second problem happened last Friday (Sept 10th). After I cancelled auto load as I planned on purchasing monthly pass each month. However when I turned OFF auto load, it charged me 30 dollars. I should only be charged the $30 if my auto load is ON and my cash value falls under a certain amount. Clearly this should not have happened as I already have a monthly pass active and I have more than $10 on my Clipper card balance. I called customer service three times and each time they put me on hold to “check something for me” and ended up disconnecting each time. I ended up opening a dispute through my credit card company. It’s just not worth going through Clipper customer service because of their long wait times (anywhere between 15 to 40 minutes) and unreliable call connection. This app has too many bugs that affects my bank account, and is very confusing to use due to bad user experience design choices.
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It took my $ just fine… but that’s it..
Don’t bother with this app. I’m furious! I’m taking BART from the new Berryessa station in San Jose to SFO to catch a late morning flight. I’m disabled and need extra time to get to the train. The BART site linked me to this app where I’m supposed to be able to add fare to a virtual card to be stored in my Apple Wallet. The app seems very basic but as long as I get my ticket then I could care less how basic or extravagant the platform is. I got the total fare cost and was able to add $7.05 to my wallet for use to board BART in the morning. My bank pinged me that my transaction went through. However, when I saved my card to the wallet, I received an error message. I tried multiple times to refresh the app, but there was no trace of the $ taken from my bank account. And there are no weekend or evening customer service hours. So I’m stuck not knowing if I have a ticket or not until I get to the station. Trust me- just go to the station to buy your ticket. This app stinks
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Ripoff app, ripoff company
Half the time you load a value it’ll give you “pending” but still charge your bank—-and then you can’t even use the money that’s stuck pending even if you follow their instructions! And god knows you’ll never get a response from their customer service. Avoid at all costs. It’s insane to think in Silicon Valley one of the ways we get around requires using an awful little card or app made by imbeciles. And don’t even get me started on the VTA in general.
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What a waste!
This is the worst excuse for an app I have ever encountered! I gave it 1 star & that is being extremely generous. Getting it 2 tag was worse that going 2 the dentist!! I was assured, Clipper customer service, that once I tagged successfully my pending cash value loads would be added to my account automatically. That didn’t happen & my $25 load ended up expiring! That’s unacceptable in the least! Now I’m going to have to argue w/ Clipper management to get my funds reimbursed. That will be an ALL DAY EVENT I’m sure. If I were U, & I’m not, I would avoid this app like its an incurable disease or worse!! But if U decide to venture forward & get the app, “May the Gods be w/ U & my heaven have mercy on u’re soul - Aman!
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Extremely frustrating, missed train, lost money
I’m in town on vacation, downloaded the clipper app, created a new account, registered a new clipper card, and added funds to it. When the screen prompted me to add the clipper card to my iPhone wallet, I agreed to the terms but it never loaded. After it froze, I had to restart the app and then the funds were gone. I never got an email confirmation that I registered a new card and loaded funds on it. But of course the charge went through on my credit card. Stupid me decided to try again but through the actual Apple wallet instead of the clipper app, but then it double charged my credit card! I tried to call customer service but it had a 40 minute wait!! I’m on vacation and do not want to spend 40 minutes waiting for someone to fix a shoddy app. Extremely frustrating that I lost money and missed the train.
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Response from developer
We apologize for the bad experience. If you want to email us at clipper@bayareametro.gov, we can try to resolve your issue.
Stole my money and customer service is bad
I added a new clipper card and funds on my phone. The app charged my credit card but I can’t find the funds anywhere. I looked all over their app and in my Apple wallet but didn’t find anything. I didn’t even receive a confirmation email from them. I called their customer support number twice and had to wait over 15 minutes each time. Each time, they hung up on me after 2 seconds. DO NOT USE THIS APP. It’ll just take your money and leave you no way to contact them
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Better instruction on the app and better customer service representative
The app shows that if you add money in the clipper app to your Apple wallet in either the app or in your wallet that you will be able to gain access to those funds right away. But apparently that’s not correct according to the rude customer service representative I spoke with. So if the money is not available to be use from the app to your wallet right away and there’s a card being mailed to your house you should probably let the customer know in the app and not say that it’s available right away.
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Only a Transit agency could mess up Wallet.
After following instructions to add a physical card to Apple Wallet and getting nowhere I thought I’d try the app. The app will let you add a card to Apple Wallet. Unfortunately it’s a new card, with a new balance! Only a transit agency would think its users wanted to own multiple cards with multiple balances instead of accessing a single account in the most convenient way. Adding a credit card, a coffee shop card, a pharmacy card, or a retail store card to Apple Wallet does not create a new account... but the folks at Clipper will!
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