Leave a Review Franklin Templeton® U.S.
Reviews Ain’t Lying
Registered this morning and already have an issue. App doesn’t recognize information used to set up account and locks you out after one attempt. I am all for security but give me a break.Magicrat13
Developer Response
We appreciate you reporting the issue you're having with the mobile app. To help you log into the app, we’d like you to call us. Call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping.The Worst Banking App
The title is not an exaggeration. Through multiple credit cards, multiple brokerages, crypto, a checking account, and a savings account, I have a lot of banking apps on my phone. Franklin Templeton is the worst one, and that’s by a long shot—it’s not even close. Obviously, somebody has to claim that honor, but the gap shouldn’t be this big. For example, I like the fidelity app slightly more than the Schwab app, but some of that is just preference. Comparing the Franklin Templeton app to either of them feels like comparing an NFL player’s athleticism to a middle school art teacher’s.
It crashes. It glitches. It bugs. And once you’re lucky enough to actually log in, you can’t do anything except check your balance. You can’t even see a chart, just the numbers. Forget trying to read anything about a specific fund you might be researching, you’d be better off flying to Wall Street and asking the first successful looking man in a suit that you see on the street.
They have improved it slightly in the past year, but it feels more like a half-baked placating attempt rather than a genuine endeavor to actually improve the situation. I don’t know about you, but I want the person/people who are holding/managing my money to have a genuine desire to improve situations….
My fund with them has done well, though! But that has nothing to do with the app, does it….Show lessWhoreHay1217
Developer Response
We’re sorry you’re disappointed with the app. We look forward to sharing future enhancements with you.Works for me…
Never had any issues with this app. It sure makes transactions a breeze and the access to records is also easy.J Cosmo Asp
Developer Response
Thank you very much for your 5-star review!!! We look forward to sharing future updates with you.2009 is calling…
This is a pretty low effort app here. You can see balances and I suppose make some trades. 15 years ago this would have been ok. A company that asks me to put hundreds of thousands of dollars in today should have higher standards for themselves. The iPad app isn’t even rescaled for the larger screen, so you’re looking at the iPhone app in the middle of a sea of black. Product managers obviously aren’t watching.Show lessAS_78_NY
Developer Response
We’re sorry you’re disappointed with the app. The app is intended for use on iPhone and Android mobile devices, not tablets or computers. Currently on the app users can view account balances, view/modify/delete account options, view dividends and capital gains, change an address, make a purchase, make a redemption, and edit profile information. We look forward to sharing future enhancements with you.¡Basura!
Just opened an account with this company to find out their app is garbage. I cannot login at all. A multibillion dollar company with the worse app. Shame.littlechilean
Developer Response
We appreciate you reporting the issue you're having with the mobile app. Please ensure the latest version has been updated from the app store to your device before attempting to access the app. If you continue to experience issues, we'd like you to call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping.Crashes
App is absolutely trash. Face ID works then immediately crashes. Billions of dollars in worth and we can’t even sign into our accounts? ThanksMikeB3187
Developer Response
We appreciate you reporting the issue you're having with the mobile app. Please ensure the latest version has been updated from the app store to your device before attempting to access the app. If you continue to experience issues, we'd like you to call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping.FaceID and then crash
Not usable. App cannot get past FaceID - it just crashes. Rebooted phone, no change.Sagechoice
Developer Response
We appreciate you reporting the issue you're having with the mobile app. Please ensure the latest version has been updated from the app store to your device before attempting to access the app. If you continue to experience issues, we'd like you to call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping.App Crashes at sign in
App checks off facial recognition, and then crashes and does not open.Bigfly20
Developer Response
We appreciate you reporting the issue you're having with the mobile app. Please ensure the latest version has been updated from the app store to your device before attempting to access the app. If you continue to experience issues, we'd like you to call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping.DUMBEST App!!
App “let’s verify your phone number”
But it doesn’t give you enough spaces; also won’t let you proceed without all numbers.
No thanks!! If the app is This Dumb, I don’t have enough time to waste with it.AshlieNM
Developer Response
We appreciate you reporting the issue you're having with the mobile app. Please ensure the latest version has been updated from the app store to your device before attempting to access the app. If you continue to experience issues, we'd like you to call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping.Annoyed
Haven’t been able to open the app for days….log in with my Face ID just for the app to crash ???????CMK_11
Developer Response
Thank you for letting us know. We're looking into the issue and hope to have it resolved soon.
