Leave a Review Franklin Templeton® U.S.
Crashes a lot
Can’t use app because it keeps crashing at the log in promptWP M
Developer Response
Please accept our apology for the delay in responding to your review. To help us look into what you’re experiencing and then fix it for you, we’d like you to call us. Call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping with your issue.Worst app
Awful for a large financial institution. Embarrassing.
It’s beyond horrible. I’m actually going to move my funds to another fund manager this is a disgrace.block braker #1 fan
Developer Response
Thank you for your review of the app! We’re sorry to hear you’re disappointed with it. We're working on new features to improve the app, and we look forward to sharing the future enhancements with you.Terrible Font Choice
I can barely use this app with my reading glasses. The font choice is terrible. To add to this, the developer made the default font size at 8?!
WTH! How does Franklin Templeton expect their clients who were born before 2000 to use this app without a magnifying glass?
This is an easy fix. Please do this soon!Show lessFQLM
Developer Response
Thank you for your review of the app! We’re sorry to hear you’re disappointed with it. Your feedback will be considered for future enhancements.Is this a joke?
WHY is the functionality in this app so bare bones?! Please do better…Speedybananaslug
Developer Response
Thank you for your review! We’re sorry to hear you’re disappointed with it. We're working on new features to improve the app, and we look forward to sharing the future enhancements with you.Session Expired Error
Keeps giving a “session expired error,” even after closing out app and logging back in. Also tried deleting and re-downloading the app, but I still get the same error code upon signing in! Please get some developer help!Billy17764532
Developer Response
We appreciate you reporting an issue with the mobile app. To help us understand what you’re experiencing and then fix it for you, we’d like you to call us. Call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping with your issue.Worst app ever
I have spent 3 hours trying to get the ap to work. I have called 4 times and now locked out of my account for 24 hours. This company is a joke.herbert hart2
Developer Response
We appreciate you reporting an issue with the mobile app. To help us understand what you’re experiencing and then fix it for you, we’d like you to call us at the number below. Call Website/Mobile App Support at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We look forward to helping with your issue.Not working
I can’t get past the opening screen. It says l need to install the latest version. As there are no updates available, l just deleted the app l had and downloaded a fresh copy from the App Store. I thought maybe mine had gotten corrupted. Still getting the same error message after the fresh install.
2/18/2022
The app is now workingShow lessJohnnyX12
Basic
It definitely shows that this is the first iteration of the app. Interface is basic. The information you can look up on your accounts is basic.
Also not entirely accurate. There’s a bug that shows my buy transactions are listed under one fund, and all my dividend transactions are listed in another fund.
The way this was set up, you’d think this was someone’s senior year capstone project. Not sure why this was released to the general public in its current state.Show lessKevind716
Developer Response
Thank you for your review! We have reviewed profiles for current users and aren't able to detect that issue occurring, please call us for assistance specific to your profile. We're continually working on new features to improve the app.Can get in
I’m unable to get past the Text Messaging Consent Policy screen.D1940163
Developer Response
We appreciate you reporting an issue with the mobile app. A security measure was in place to limit the number of users to access the app at one time, and that number had been exceeded when you tried to register. The issue has been resolved. We ask that you please try the app again. Your feedback will be considered for future enhancements.Error Message - Rate Limit Violatef
Can’t get past mobile phone verification.DonQuixote
Developer Response
We appreciate you reporting an issue with the mobile app. A security measure was in place to limit the number of users to access the app at one time, and that number had been exceeded when you tried to register. The issue has been resolved. We ask that you please try the app again. Your feedback will be considered for future enhancements.
