Leave a Review Cerebral
DO NOT GET THIS APP
No matter how desperate or broke you think you are to get help, I promise you this will make it worse. It $89 a month, meds were $50 a month out of pocket, ZERO customer service, the worst “care team”, and never reliable. They would go a week or 2 without getting back to me about filling medication (that is beyond evil). One time my medication was out so I messaged them to refill. No response. Then after 5 days of me asking what is going on, they said “oh you need a video call with the therapist- here’s her calendar”. Her calendar wasn’t even open! I messaged again and told them, they finally got back a few days later with someone else’s calendar. So I made an appointment and this chick had no idea even why I was having an appointment with her. She said okay I’ll fill your prescription. She NEVER DID. Beyond frustrating. I asked them March 27, it is now April 7 and I still have not heard a word from them. Oh except Caleb R. Has definitely messaged me and said “we’re working hard to get this done for you”. I am convinced this Caleb character is not a real human at all.
Save up and find a psychiatrist in your area or through Zocdoc PLEASE. I don’t want another human to go through the torture of this trash app again.Show lessnicometo93
Decided to finally pick myself up after SAD
I’m not sure what it is, but this year’s round of SAD was incredibly brutal. I felt like I had drowned with my head under water. It was hard to come to terms that I was depressed, but I’m proud of myself for finally getting help. I currently have the medication + counseling plan, and have been lucky to have an amazing experience.
My psychiatrist reliably refills and evaluates my medicine treatment as needed. Most of all though, my care counselor is incredible. Even though I couldn’t afford the therapy plan, I felt so validated and so much more hopeful that I will get better after talking to her. She is a breath of fresh air and so genuinely passionate about helping others. When I struggled to mention any strengths about myself, she took the time to tell me what she could see in me. I am so grateful for that sweet moment... it reminded me that it’s so important to continue to live, that I am strong, and there is so much to look forward to in life.
Sappy, I know, but I’m lucky to say that my current experience with Cerebral is helping me pick myself back up, and it’s definitely worth a try if you are also struggling.Show lesspen.and.ca.phe
Hard to cancel subscription
It’s expensive. If you want everything they offer you’re looking at 325 a month. It was way too expensive and I personally wasn’t getting a lot out of it. I tried to cancel and they don’t make it easy. You have to send a request to a cancel e-mail. Then you have to wait two weeks? In that time, I’ve been constantly harassed about paying a 325 dollar bill when the whole reason I cancelled was that I couldn’t afford it. No one can talk to me directly or send me an actual invoice. They will just send you to an FAQ or rehash how to properly cancel. Feels borderline like a scam. Here is an service that’s supposed to help people with anxiety, stress and other mental help issues causing undo stress and anxiety. Never going to any service like this again.
If you need an app like this because you can’t go to a doctor in person, make sure you read the fine print and work with someone on the billing. It feels predatory. The therapists are nice and knowledgeable. It’s the app and the customer service side that’s predatory.
If you can go to a mental health professional in person, you will be much better off dealing with an actual, professional receptionist who can provide payment options and spell out terms of service.Show lessHhh43434
Crap
So I used BetterHelp and found my therapist on there, they gave me a full refund no problem. I made an appointment with a psychiatrist on this app only for them not to show up or say anything about not showing up, they didn’t even cancel. I cancel my second appointment and the next one isn’t for another 2-3 weeks and I can’t change prescribers easily. There’s no option on the app to look into someone else. I contact support to either refund my first month since I got absolutely nothing out of it or refund this month since I JUST got charged and couldn’t afford it. In which the first representative told me to cancel my subscription and they’d look into it and contact me. I get a response telling me they offer absolutely no refunds, which the previous rep didn’t mention at all. That you have to cancel before you get charged. This app is out to make profit off of people with mental health issues more than it is to help us. This just caused me more unnecessary stress because I couldn’t just get a small amount of money in their pool back. I recommend BetterHelp for therapy because they’ll work with you and refund your money if needed. They don’t offer psychiatry but I found a great therapist. This app is trash.Show lessapr227
So disappointing
I get it, you’re still young but this has been a miserable start to our relationship. It started so well too, first meeting with my prescriber was awesome; she was super friend. She sent out the script to the local Walgreens and I was left feeling pleasantly surprised by the experience. Then day two came. Stopped by Walgreens and they haven’t received my prescription. Reach out on the cerebral app and was left with no one to answer me for hours. Finally called your number and talked with someone, all they could do is confirm the script was sent. Fine. Called Walgreens back and they couldn’t do anything. Called you back again, simultaneously first chat response arrives, and I recommended you resend it on advice from Walgreens. 5 minutes later it hits Walgreens. Awesome, just a rough start, I’m thinking. Wrong!! The prescription was for the completely wrong dose and was extended release which was completely opposite with what the prescriber and I discussed, and what she ultimately prescribed. I’m holding out hope for next month. So much potential but I’ve no idea where all that subscription money is going.Show lessallNicknamesAreTaken24681
Zero stars if I could. Ripped me off.
I paid for the service. I checked everything throughout the process to ensure I’d be able to receive care/prescriptions in my state (PA). I received multiple errors telling me my intake was incomplete because when I went to schedule with a provider, it would opt me back to the login. After a long hold because no one responded via email in a timely manner, I finally got someone who told me it’s not working because I can’t receive care in my area. I told them I checked and the lists of states that don’t allow care/prescriptions online did not include my state. I was told it wasn’t for ADHD, it was for bipolar. They cancelled my subscription but won’t refund me for a service I couldn’t use. When I was finally responded to about it, they told me they’d refund me $4 but I agreed to terms of the subscription whether the services were utilized or not. I wanted to utilize the service. I was told I couldn’t. And nowhere did they list they can’t help bipolar in PA. Rip-off. Cruel to take advantage of someone who read great reviews and wanted to finally get help when everywhere in my area will take months. Guess it’s better to wait than trust a sketchy app.Show lessasln5014
Done after 18 months of throwing my money in the trash
This service was great in the beginning. Then a few months in, it wasn’t. This was fraud and a farce. Monthly payments to speak to someone at inconvenient times months apart. Care councilor only ever asked me if my medication was working. She spent the entire 30 minutes on that one question and typing. She would ask me the same questions about my medication in that same session over and over. After a while, I stopped attending. My opinion is she was multitasking. She was definitely working on other things as 30 minutes to type a one sentence response for that same question is ridiculous. Actually, the one time I was sobbing and needed to talk she was unfazed and cold and told me I had 15 minutes left so I never opened up to her again. I only kept cerebral this long because of my medication but then I stopped receiving those too. I haven’t seen a bottle of medication in about 8 weeks. Last refill was December 9th and it’s February 2nd. Once your class action suits begin, I will gladly be joining them. This is fraud and someone is eventually going to do something about it. Daily Mail did an entire article about the Cerebral being A scam a mere month. More and more people are catching up on the garbage this is.Show lessPinkCure
App Doesn’t Load - Wow…
Only way I have been able to create/login/access my cerebral account is by using a web browser session.
The app never has worked, from day one. I have tried uninstalling and reinstalling the app countless times. Have tried many different days and times of day over a roughly 3-week period. The app will always initially open up to the login screen. I always enter my correct credentials and then no matter what, the app always just goes to a solid white screen and stays there indefinitely. It’s like it is trying to process the login request or something and it just gets stuck there.
I am incredibly surprised to see such a promising service offer such a horrible and malfunctioning app on the Apple App Store. Especially considering the amount of money this company has spent on its marketing efforts. I saw this companies adds many, many times over the last 4-6 months on a variety of platforms ranging from social media, to music streaming services, to video streaming services. Really would have expected it to at least have its app fully functional before it went so hard to the market trying to acquire clients.Show lessJohnny5-ShortCircuit
great till it’s not
The care counselors and some providers are super helpful and sweet. They helped a lot with learning new management skills for anxiety and depression. Well, mostly just the care counselor. However, my meds were constantly off schedule and arriving late or early. If you miss an appointment they won’t refill them for you (which is a huge part of why i get them sent to my door, i constantly miss appointments and can’t get to an in person place for them) and i was going on and off meds left and right. now i’ve been unmediated for two weeks before i finally saw that they aren’t sending out any refills before another appointment. That’s fine- just would’ve been nice to be told that two weeks prior.
If and when you decide to cancel, they make it almost impossible. Since i’ve already done the digging- don’t try in the app, don’t try through the providers or counselors or anything, they won’t do it over the phone, and your only option is an email and hope they see it in a reasonable time and don’t try to give you the go around about canceling. for me, this service is great until it just really isn’t. wouldn’t do it again over the frustration of the last year.Show lessFaggotron!(x<
Charged After Cancellation
I feel I got what I needed from the service and decided to move on to something different. I was on the $85 monthly plan. It was difficult to schedule counseling sessions - sometimes the next available appointment was months out. When canceling, you must email cerebral. I received confirmation, but continued to get notifications about scheduling appointments. I followed up with an email to again confirm that my subscription was canceled. I was informed I would no longer receive notifications and my policy was indeed canceled. The following month I see a charge for $85. My account says deactivated and I even deleted my payment information, so I’m very confused why I’m still being charged. I’ve replied to the emails and I’m currently in a back and forth phone call situation with a lovely customer service rep who doesn’t seem to have the support she needs. She’s told me a refund is on the way, but that there may have been a glitch where several former members were continuing to be charged. She seems to be trying to get to the bottom of it, but the emails she’s sending me are not coming through. I hope they figure this out and I hope I actually get my refund. Will update if necessary.Show lesscapuchinmonkey
