Leave a Review Cerebral
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After shopping around for a couple of days I saw how highly rated Cerebral was a decided to give them a try. I signed up for the service because I had to speak to someone ASAP. I signed up and completed the forms and right away received errors messages when scheduling an appointment with a provider. The site lists so many possible options and I selected different times about one month out. The same message appeared saying that the time is no longer available. I spoke to CS. the next day and they scheduled the appointment. Unfortunately the provider never showed up to the zoom. I received a call from CS 30 minutes after the scheduled call notifying me that the provider cannot make the call and will reschedule. That information would have been useful ahead of time. The time the prolonged frame that everything happened is very inconvenient along with the lack of notice. If you are looking to speak to someone within the week. This is NOT WORTH IT. Get help somewhere else. When a 100% refund is requested they do not take accountability for the lack of rendering services and hide behind apologies and only continue to state they are a subscription model.Show lessmiaKaiser2018
Worst costumer service I have EVER experienced.
I canceled my subscription back in February of 2021 after months of being unsatisfied. I had never once felt cared about, my “care team” felt completely robotic, I was NEVER taken seriously. So, I followed all the steps to cancel my account, couldn’t log back into it and thought everything was settled.. turns out, I was continually being charged still, without my knowledge, or any notification of any kind until December 2021!! Then they gave me the run around and played the blame game, I was promised my problem would be resolved but it never has been. You know, for a company that is supposed to CARE about people, THEY DON’T. Once I got that startling email about charges to my card I logged into my account and saw I had several messages from my “care counselor ”, I never responded, for MONTHS, but somehow they couldn’t figure out that something was, you know, off? “Hey maybe we should try a little harder to contact her and see if everything is ok?”. I had to file a dispute with my bank and cancel my card to get my money back and keep them from stealing more. They are still trying to charge my card. I have once again gone through the cancelation process, nothing. All I have gotten from this site is more stress, anxiety and a further distrust or medical personnel.Show lesskamik00
Dishonest Company
The subscription service is set up to bleed mental health patients for as much money as possible. I was experiencing some symptoms that I wanted to discuss with a medical professional, and thought cerebral would be an easy way to do so. However, to talk to anyone I had to create an account. I began the process of creating an account, but was unable to complete it because I did not have my insurance information on hand. I then did not return to the site, assuming that the account was not actually set up. I was then shocked two months later when my bank account dropped below zero due to unexpected charges from cerebral. When I tried to login to my account to review what was causing the charge, the website confirmed that my account was not fully set up and the only page I could get to was the complete set up page. When I reached out to customer service about the issue they told me they will not process a refund and sent me a link to their terms. I would absolutely not trust a company that treats their vulnerable clients in this way.Show lessMLWP2015
Scammy because you cannot see therapist availability before paying
When I signed up for cerebral I chose the medication + therapy option because I was really excited to meet with a therapist (I specifically wanted someone with a PsyD or PhD, which they made seem like would be available with this option). I chose the more expensive option for this purpose. I then fill out my information to find that there are ONLY 2 therapists in my state on the app and that neither of them have availability that works for me and neither of them are PhDs or PsyDs. I was a little bummed, but I thought "no big deal, I will just switch to care counselor + medication". So I immediately emailed telling them about what happened and they said they would not refund me the difference between care counselor + medication and therapy + medication. Even though I did not use any of the therapy services and I emailed them immediately. They are in it for the money, 100%. They would rather lose me as a customer and keep my extra cash than make things right by letting me switch my membership and continue to be a customer. I am appalled with this company that claims to care about mental health. I asked my customer service representative if I could speak to a supervisor about this issue and have been ghosted for 3 days. Do not trust this service.Show lessRegina.mcleod
No appointments available, waist of money.
Once you purchased the subscription you take a test and then go to the appointment screen however there were no appointments available. I had to contact support and we went back and forth. I explained the problem and they would send me a generic article on how to reschedule. I had to explain that the problem was a lack of available appointments 3 times before they actually helped me. Then once I had my first appointment it was the day before my subscription was set to renew. The first month was basically waisted because they had no available appointments. The next month was even worse, I tried making an appointment right after my first appointment was over but the whole month had already been blocked out. I had to contact support again and again they sent me the same generic article about rescheduling appointments. I was so frustrated I just stopped replying.
In all honesty this app feels like a scam. In their terms of services they state that there are no refunds even if the services is not used do to lack of appointments. Which means they KNOW that they don’t have the workers needed to run the app correctly. They shouldn’t take on more clients if they can’t offer us the service they’re advertising!Show lessI_Ronnic
I really wanted to like this app
This is a great idea especially for someone like me who has a fear of going to in person appointments. However, the Cerebral service is still full of bugs and is unfortunately NOT something that someone with actual anxiety or depression should pursue. Despite meeting with a medication specialist over two weeks ago and having my prescription approved, I have yet to receive my prescription in the mail nor have I received any tracking information for my medication. Instead, my medications have all been showing as “tracking information pending” for the past two and a half weeks . I gave the system some time and then reached out for some help. I was told my issue would be looked into, but I have never received a follow up. This was last week. I was forced today to message again. Not to mention my first therapy session, there were technical difficulties on the therapist side and we were forced to abandon the video call and resort to a phone call instead. This is NOT the service I have signed up for. I have already spent 125 dollars for two months of service and I have no medication and nothing to show for it. Pursue in person therapy instead. They are unresponsive when you have difficulties and they have done nothing but take my money and provide me with absolutely no care. Strong Recommendation to avoid this app.Show lessjtoztv
Developer Response
Hello, We appreciate you taking the time to share your experience with us. We're sorry to hear you were not satisfied with all of our services. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. In any event, we would like to take some time to see what we can do to correct the situation. Please reach out to us by email at reviews@cerebral.com. directly. We look forward to assisting you in any way we can. Best, Cerebral TeamLeft me suicidal and cancelled my membership..
I recently got an account with them to help manage my anxiety because I moved to a new state and don't know anyone, crashed my car, and need meds to function. They not only ditched my first video session and kept me waiting 35 mins before I hung up, but the next time I was on time but the microphone wasnt working so it took 3 mins out of our session so he said "let's just reschedule" even though there was 10 mins left of the session! He could've at least started to ask me basic questions but hung up. The 3rd time I tried connecting but the link wasn't working. I was in contact with all of them on the thread/messenger telling them what was going on and keeping them updated. I was suicidal going through ALOT of things and was telling them these things and I get a message that they cancelled my membership because I didn't answer their calls.... i didn't even know it was them until after I checked my RoboKiller app which shouldn't matter because I was constantly in contact with them while I was messaging them. They literally, I mean LITERALLY called me almost 10x daily. So if someone doesn't answer that much they get canceled? Most people who have anxiety and/or depression have problems talking about their issues in person. What they did was completely wrong. If i was suicidal that night and went to talk to them, I could've been dead. Cerebral, you disgust me. SCREW THIS APP!!!!Show lessTayloranz
Developer Response
We appreciate you taking the time to share your experience. We're sorry to hear you were not satisfied with our services and would like to take some time to see what we can do to correct the situation. Please reach out to reviews@cerebral.com. We look forward to assisting you in any way we can. Best, Cerebral TeamCerebral is onto something, but it’s not what you think
Cerebral app= 5/5 recommended. My cerebral team experience = 5/5 recommended. Cerebral as a company to treat your ADHD? 2/5 stars. Cerebral advertises themselves to be able to provide to the masses, but they can’t. The legality and safety cerebral as a Telehealth company needs to adhere to doesn’t allow them to treat everyone with ADHD. They aren’t upfront about what they can and cannot do, and to be honest it’s misleading and seems a bit predatory. There’s a very specific requirement you need to meet in order for them to prescribe certain medications to you, and only after you’ve paid them for your visit will you find this out. The providers have all been very kind and caring, so Cerebral as a company is onto something big here. But don’t go in thinking this will DEFINITELY be a company to help you. It’s not a sure thing. You work on their terms, they don’t work on yours. If your terms match theirs then this is 100% a phenomenal program.Show lesswilliamjosephburns
Misleading explanation of packages
I have been shopping around for mental health help and counseling that will not break the bank because I don’t have insurance. I kind of got that. The 85$ package was the only one I could afford which is medication and meetings with a care counselor. I emailed back and forth with customer service to ask what a care counselor does and I could not get a straight answer so I assumed it would be some type of clinician/ LCSW that I would have therapy with instead of a psychologist or something. No. You get a 30 minute appointment with a prescriber every 3 months that prescribes your medicine. I was told if you want more appointments than every 3 months it’s extra. They are not your therapist. The care counselor IS ALSO NOT A THERAPIST. I was told this by my care counselor during my first appointment, he wanted to make it explicitly clear that he was not providing therapy. At most you tell them a problem you are having and they send you an article to read to help yourself. You will not be receiving any actual therapy from this package. I’m essentially paying 85$ a month for a prescription service because that’s the only thing I’m getting out of the app. The one positive thing I have found is that I told my prescriber about my chronic migraines and was prescribed an anti depressant to that is also used to treat them. While it doesn’t really help with the anxiety it HAS helped my chronic migraines. So at least I am not in constant daily pain.Show lessIhearpurple
Developer Response
We're so sorry for any confusion that may have taken place regarding our monthly subscription plans and for any inconvenience that resulted from this. Please feel free to reach out to support@getcerebral.com and ask for Stefanie H. We look forward to assisting you in any way we can. Best, Cerebral TeamCerebral=Thieves
Update: Don’t try this app. They truly are thieves the only thing I could get back was 30% of all the money I lost on them. Really not worth it, I already struggle with anxiety and their service doesn’t make it any easier. Please if you’re seeking for help DO NOT USE THIS APP! It’s not worth it, they take advantage of our situations. Just the fact that they won’t give you a refund regardless of the situation is enough reason. Please don’t fall for it like me. :(
I usually don’t write reviews, but I’m really upset. Everything was going great with cerebral until I wanted to cancel my subscription because I couldn’t afford it any longer. While I was trying to figure out how to cancel I accidentally clicked on one of the other subscriptions, and it automatically charged me 240$. It didn’t even asked for permission, and it surely didn’t say how much it was. I didn’t agree to make that payment in any way. And when I emailed them about the situation they told me I couldn’t get a refund. It is really upsetting because I didn’t even want to have that subscription, I didn’t know how much it was, it was merely a mistake. And I also emailed them immediately after what happened. It’s so frustrating!Show lessEspeVCC
